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Love Product, Whats Hold up!
1025 4 2018-3-20
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Gregs77
Flight distance : 22451 ft
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Please tell me what the hold up is dji service and warranty did great to replace unit in a very timely manner. Only to be waiting almost 2 months for the replacement propellers. You guys have emailed me a couple of times , thanking for paience but 2 months. Really
CAS-1449437R3KOH7.  Ive even sent photos twice
Thx Greg
2018-3-20
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DJI Thor
Administrator
Flight distance : 13602 ft
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Greg, we are terribly sorry for the inconvenience, your case has been escalated, we will have the designated team to solve your case asap. Sincerely regretful for the difficulties again.
2018-3-20
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3VP
lvl.3
Flight distance : 165945 ft
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.
2018-3-28
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Gregs77
Flight distance : 22451 ft
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United States
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DJI Thor. To you and the rest of the DJI team, I sorry i had to go that route. It was very unlke DJI to take so long.  But i have to say thank you all. We are now Complete.  Greg
2018-3-30
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DJI Mindy
Administrator
Flight distance : 7 ft
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Gregs77 Posted at 2018-3-30 19:13
DJI Thor. To you and the rest of the DJI team, I sorry i had to go that route. It was very unlke DJI to take so long.  But i have to say thank you all. We are now Complete.  Greg

Glad to know everything was sorted out, thanks for getting back to us, we sincerely apologize again to have kept you waiting and all the inconvenience that has been caused, we will keep learning from this and improving our customer service, hope you will have a better experience with us in the future.
2018-4-1
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