after trying for two hours, I am still not able to connect my DJI Go app on my iphone x with my new omo mobile.
I always get the message „ungültiges Gerät“. In english I would translate this by „invalid“ device or „not the right device“.


Yes I see the Bluetooth signal on my iPhone.
The osmo mobile connects to the phone by bluetooth.
The problem starts when I want to connect the osmo to the app DJI GO
When I start the app,  I am asked to connect the osmo mobile.
And then, I get the message „ungültiges Gerät“,which means uncompatible device.
That‘s all, it is not possible to get anything else.

Is it possible that you have another bluetooth device active at the moment?

Please ensure that you balance the gimbal before you turn it on. Did your try to change a mobile device for check? Thanks for your support.

Make sure you've selected the correct osmo on the drop down menu:
There's two
1. OSMO Mobile 2
2. OSMO Mobile

Hi Tob, please refer to DJT_MVSP's suggestion to make sure you select the correct device, if the error persists, please show us the screenshot of the error message (English version would be better), besides, we also need the serial number of the device, which can be found underneath the handle, thank you.

It was the serial number. Ist dosent begin wird Osmo. So i went To the Shop and they change it. the new one was easy to Connect. Trank You all !!

Tob´s Posted at 2018-3-23 22:13
It was the serial number. Ist dosent begin wird Osmo. So i went To the Shop and they change it. the new one was easy to Connect. Trank You all !!

Glad to know the issue was figured out, hope you have a great time with the new one. If there is any other issue, please let us know anytime.