chris_ying
lvl.2
Flight distance : 90522 ft
Canada
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DJI Thor Posted at 2018-3-22 19:28
Chris, I am terribly sorry for your unpleasant experience. Since you mentioned that the drone crashed on the second flight due to the pilot error, please kindly note that the performance of the drone is not able to be assured after crash/damage, we don't recommend continue flying it, and the accident afterwards would not provide the warranty service.
For your complaint about the reply of our supervisor, I will forward your situation again to the local team, will have them to contact you soon. For the customer service, we will also report all our customers' feedback to the designated department to do our best to improve and develop our service. Sorry again for your difficulties and hope your kind understanding on our Aftersales policy.
Please kindly note that the drone did NOT crash on the second flight.
"On the second flight, it was in low battery and I cancelled return to home because the ground was covered in salt water and I had to do palm landing, that's why I walked to the drone and the flight logs ends in 1.3m height. The drone successfully landed on my palm in the end of second flight."
It's your evaluation mentioned the drone crashed on the second flight due to the pilot error, while your supervisor told me the drone crashed on the third flight in our last conversion.
I'm expecting a final version on the data reviews with detailed explanation, not some 20% discount. It's been 3 business days since your supervisor promised me to send further explanation.
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