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Inconsistent firmware pop up without changing batteries
358 7 2018-3-23
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visionrouge.net
Second Officer
United States
Offline

Hello,

I have my Inpsire 2 on a table,
Power up with a Skypixel remote.

All test pass and I can click on go to flight.

I'm just checking some recordingsetup.
Quite the app, reboot everything and I have now an Inconsistent firmware.
I choose update and it start at 44% directly, go to 99, drone restart.
Good.
Play a bit with the camera
Turn off overything

2 hours later,
Turn off everything, and same message again (I did not even remove the battery from the drone)
I choose update and it start at 44% directly, go to 99, drone restart.

Play with it a bit (no motor start, just with the app and camera)
All good.

Let the dron on the table,

Next morning,
Turn on, same message!!!!

Any idea?

2018-3-23
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Please connect the aircraft to DJI Assistant 2 and refresh the latest firmware to have a try, if the message pops up again, please reinstall the DJI Go 4 APP just in case it is a false alarm (Please note to do a backup like syncing the flight record and saving the pics and videos before your reinstallation. ).
2018-3-23
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visionrouge.net
Second Officer
United States
Offline

DJI Mindy Posted at 2018-3-23 19:57
Please connect the aircraft to DJI Assistant 2 and refresh the latest firmware to have a try, if the message pops up again, please reinstall the DJI Go 4 APP just in case it is a false alarm (Please note to do a backup like syncing the flight record and saving the pics and videos before your reinstallation. ).

Thanks,

I'm using Crystal sky, how can I reinstall DJI Go4 APP?
2018-3-24
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

visionrouge.net Posted at 2018-3-24 04:38
Thanks,

I'm using Crystal sky, how can I reinstall DJI Go4 APP?

Sorry that I missed this important message, please connect to a mobile device to see if the message will pop up again, for CrystalSky, you can try to restore it into factory default in System Settings.
2018-3-25
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visionrouge.net
Second Officer
United States
Offline

DJI Mindy Posted at 2018-3-25 03:01
Sorry that I missed this important message, please connect to a mobile device to see if the message will pop up again, for CrystalSky, you can try to restore it into factory default in System Settings.

I have connected my inspire to a brand new pc and installed the dji software.
I have entered my  DJI id and it can see my insoire
The software version "current version" is the last one
I tried to refresh to upload again. it start download but stop at 40% and says "network error"
Using vpn or not, always stuck at 40%
restarting computer and pc many time... same network error...

2018-3-25
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

visionrouge.net Posted at 2018-3-25 03:53
I have connected my inspire to a brand new pc and installed the dji software.
I have entered my  DJI id and it can see my insoire
The software version "current version" is the last one

I have seen another thread where several customers reported the same question, may I have the log in DJI Assistant 2 if possible? Thanks for your time and cooperation.
For Assistant 2( Windows ): C:/Users/XXXXXXXX/AppData/Romaing/DJI Assistant 2/upgrade_log
For Assisstant 2(MAC):~/Library/Application Support/DJI Assistant 2/upgrade_log
2018-3-26
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visionrouge.net
Second Officer
United States
Offline

DJI Mindy Posted at 2018-3-26 01:53
I have seen another thread where several customers reported the same question, may I have the log in DJI Assistant 2 if possible? Thanks for your time and cooperation.
For Assistant 2( Windows ): C:/Users/XXXXXXXX/AppData/Romaing/DJI Assistant 2/upgrade_log
For Assisstant 2(MAC):~/Library/Application Support/DJI Assistant 2/upgrade_log

Here we go, there are many of them...

[21:03:25:313][DevMgr              ] DLL : DJIRadarService      ignore!
[21:03:25:914][NetDevListener      ] InterfaceFlags: 36
[21:03:25:914][NetDevListener      ] InterfaceFlags: 39
[21:03:25:914][NetDevListener      ] InterfaceFlags: 36
[21:03:25:914][NetDevListener      ] InterfaceFlags: 39
[21:03:25:918][NetDevListener      ] local ip:192.168.1.22  mask:255.255.255.0
[21:03:25:918][DJIDeviceCommandIo  ] open Broadcast|192.168.1.22|225.0.0.37|16001
[21:03:26:836][DevMgr              ] Device Arrival : RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:03:26:836][DJIDeviceCommandIo  ] open RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:03:27:061][SerialIo            ] Open COM3 success!
[21:03:27:061][DEV_ID              ] open device succeed
[21:03:27:118][n1860_idf_RNDIS_DJI_] time on ask : RNDIS_DJI_PHANTOM4_RNDIS&COM3 62.2165
[21:03:27:118][SerialIo            ] Free COM3 success!
[21:03:27:118][CommandIo           ] DJIDeviceCommandIo closed.
[21:03:27:118][Identifier2         ] [INSPIRE2     , wm620        , 1.1.1.44     ], App
[21:03:27:118][DLL Matcher         ] device service ready! RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:03:27:118][DEVICE              ] FileKeySrc: {"CONNECTION_RECEIVER":"INSPIRE2","DEVICE":"wm620","FILE":"RNDIS_DJI_PHANTOM4_RNDIS&COM3"}
[21:03:27:118][DevMgr              ] 64ec04b5c9afe8cd35320647262bfcf351674d0a, RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:03:28:033][P4DeviceDLL         ] {"CONNECTION_RECEIVER":"INSPIRE2","DEVICE":"wm620","DEVICE_STATUS":"NORMAL","FILE":"64ec04b5c9afe8cd35320647262bfcf351674d0a","HARDWARE_ID":"","IN_LOADER":false,"NEED_UPGRADE":false,"SERVICE_LIST":["/adsb/log/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/appreciation/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/config/user/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/flight_record/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/module_activate/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/nfz_upgrade/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/p4_ext/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/payload_sdk/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/simulator/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/upgrade/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/user_feedback/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/vision_calibration/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/vison_simulator/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/wifi/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/zenmuse_debug_data/64ec04b5c9afe8cd35320647262bfcf351674d0a"],"SUB_DEVICE":"","USE_LAST_DEVICE":false,"VERSION":"1.1.1.44"}
[21:03:28:033][DJIDeviceCommandIo  ] open RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:03:28:251][SerialIo            ] Open COM3 success!
[21:03:28:251][P4Device2           ] Open comm port : RNDIS_DJI_PHANTOM4_RNDIS&COM3 true
[21:03:28:251][DevMgr              ] DevArrival, INSPIRE2, wm620, 1.1.1.44, 64ec04b5c9afe8cd35320647262bfcf351674d0a, NORMAL
[21:03:28:251][RootContext         ] General Ver: 1.2.0.789 2017/12/29 21:07:40 19c58a59
[21:03:28:361][UpgradeManager      ] set date time to device success!!!
[21:03:28:361][P4Device2           ] SN : 0A0LDBS00301XZ
[21:03:28:369][Api-Controller      ] Assistant Unlock: 0
[21:03:28:442][dServer             ] 1    Connected <- root
[21:03:28:552][DJIDynamicTableManag]   1%
[21:03:28:597][DJIDynamicTableManag]   2%
[21:03:28:633][DJIDynamicTableManag]   3%
[21:03:28:651][P4Device2           ] SetFlyLimit : register reply error, error_code : 400
[21:03:28:672][DJIDynamicTableManag]   4%
[21:03:28:695][UpgradeManager      ] refresh_nfz_pack_info!!!, ret code: 1
[21:03:28:711][DJIDynamicTableManag]   5%
[21:03:28:818][DJIDynamicTableManag]   6%
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[21:03:30:031][dServer             ] Illegal connection
[21:03:30:052][DJIDynamicTableManag]  36%
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[21:03:32:658][DJIDynamicTableManag] 100%
[21:03:33:693][DJIDynamicTableManag] dyn_mgr read: true , TIME: 5324(ms).
[21:03:41:733][SerialIo            ] Free COM3 success!
[21:03:41:733][CommandIo           ] DJIDeviceCommandIo closed.
[21:03:41:733][DevMgr              ] DevRemoved, INSPIRE2, wm620, 1.1.1.44, 64ec04b5c9afe8cd35320647262bfcf351674d0a
[21:03:45:801][DevMgr              ] Device Arrival : RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:03:45:801][DJIDeviceCommandIo  ] open RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:03:46:006][SerialIo            ] Open COM3 success!
[21:03:46:006][DEV_ID              ] open device succeed
[21:03:46:017][n1860_idf_RNDIS_DJI_] time on ask : RNDIS_DJI_PHANTOM4_RNDIS&COM3 10.5028
[21:03:46:018][SerialIo            ] Free COM3 success!
[21:03:46:018][CommandIo           ] DJIDeviceCommandIo closed.
[21:03:46:018][Identifier2         ] [INSPIRE2     , wm620        , 1.1.1.44     ], App
[21:03:46:019][DLL Matcher         ] device service ready! RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:03:46:019][DEVICE              ] FileKeySrc: {"CONNECTION_RECEIVER":"INSPIRE2","DEVICE":"wm620","FILE":"RNDIS_DJI_PHANTOM4_RNDIS&COM3"}
[21:03:46:020][DevMgr              ] 64ec04b5c9afe8cd35320647262bfcf351674d0a, RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:03:46:711][P4DeviceDLL         ] {"CONNECTION_RECEIVER":"INSPIRE2","DEVICE":"wm620","DEVICE_STATUS":"NORMAL","FILE":"64ec04b5c9afe8cd35320647262bfcf351674d0a","HARDWARE_ID":"","IN_LOADER":false,"NEED_UPGRADE":false,"SERVICE_LIST":["/adsb/log/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/appreciation/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/config/user/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/flight_record/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/module_activate/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/nfz_upgrade/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/p4_ext/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/payload_sdk/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/simulator/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/upgrade/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/user_feedback/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/vision_calibration/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/vison_simulator/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/wifi/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/zenmuse_debug_data/64ec04b5c9afe8cd35320647262bfcf351674d0a"],"SUB_DEVICE":"","USE_LAST_DEVICE":false,"VERSION":"1.1.1.44"}
[21:03:46:711][DJIDeviceCommandIo  ] open RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:03:46:912][SerialIo            ] Open COM3 success!
[21:03:46:912][P4Device2           ] Open comm port : RNDIS_DJI_PHANTOM4_RNDIS&COM3 true
[21:03:46:912][DevMgr              ] DevArrival, INSPIRE2, wm620, 1.1.1.44, 64ec04b5c9afe8cd35320647262bfcf351674d0a, NORMAL
[21:03:46:988][UpgradeManager      ] set date time to device success!!!
[21:03:46:988][P4Device2           ] SN : 0A0LDBS00301XZ
[21:03:47:008][Api-Controller      ] Assistant Unlock: 0
[21:03:47:072][UpgradeManager      ] refresh_nfz_pack_info!!!, ret code: 1
[21:03:47:088][P4Device2           ] SetFlyLimit : register reply error, error_code : 401
[21:03:47:152][DJIDynamicTableManag]   1%
[21:03:47:192][DJIDynamicTableManag]   2%
[21:03:47:232][DJIDynamicTableManag]   3%
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[21:03:49:872][DJIDynamicTableManag]  71%
[21:03:49:914][DJIDynamicTableManag]  72%
[21:03:50:514][SerialIo            ] Free COM3 success!
[21:03:50:514][CommandIo           ] DJIDeviceCommandIo closed.
[21:03:50:518][DevMgr              ] DevRemoved, INSPIRE2, wm620, 1.1.1.44, 64ec04b5c9afe8cd35320647262bfcf351674d0a
[21:03:50:522][CmdIo               ] Write data to a closed port
[21:03:50:522][CmdIo               ] Write data to a closed port
[21:03:50:522][CmdIo               ] Write data to a closed port
[21:03:50:522][CmdIo               ] Write data to a closed port
[21:03:50:522][CmdIo               ] Write data to a closed port
[21:03:50:522][DJIDynamicTableManag] dyn_mgr read: false, TIME: 3514(ms).
[21:04:04:283][DevMgr              ] Device Arrival : RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:04:04:287][DJIDeviceCommandIo  ] open RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:04:04:491][SerialIo            ] Open COM3 success!
[21:04:04:491][DEV_ID              ] open device succeed
[21:04:04:531][n1860_idf_RNDIS_DJI_] time on ask : RNDIS_DJI_PHANTOM4_RNDIS&COM3 42.5346
[21:04:04:535][SerialIo            ] Free COM3 success!
[21:04:04:535][CommandIo           ] DJIDeviceCommandIo closed.
[21:04:04:535][Identifier2         ] [INSPIRE2     , wm620        , 1.1.1.44     ], App
[21:04:04:535][DLL Matcher         ] device service ready! RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:04:04:535][DEVICE              ] FileKeySrc: {"CONNECTION_RECEIVER":"INSPIRE2","DEVICE":"wm620","FILE":"RNDIS_DJI_PHANTOM4_RNDIS&COM3"}
[21:04:04:535][DevMgr              ] 64ec04b5c9afe8cd35320647262bfcf351674d0a, RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:04:05:194][P4DeviceDLL         ] {"CONNECTION_RECEIVER":"INSPIRE2","DEVICE":"wm620","DEVICE_STATUS":"NORMAL","FILE":"64ec04b5c9afe8cd35320647262bfcf351674d0a","HARDWARE_ID":"","IN_LOADER":false,"NEED_UPGRADE":false,"SERVICE_LIST":["/adsb/log/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/appreciation/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/config/user/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/flight_record/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/module_activate/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/nfz_upgrade/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/p4_ext/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/payload_sdk/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/simulator/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/upgrade/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/user_feedback/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/vision_calibration/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/vison_simulator/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/wifi/64ec04b5c9afe8cd35320647262bfcf351674d0a","/controller/zenmuse_debug_data/64ec04b5c9afe8cd35320647262bfcf351674d0a"],"SUB_DEVICE":"","USE_LAST_DEVICE":false,"VERSION":"1.1.1.44"}
[21:04:05:194][DJIDeviceCommandIo  ] open RNDIS_DJI_PHANTOM4_RNDIS&COM3
[21:04:05:402][SerialIo            ] Open COM3 success!
[21:04:05:402][P4Device2           ] Open comm port : RNDIS_DJI_PHANTOM4_RNDIS&COM3 true
[21:04:05:402][DevMgr              ] DevArrival, INSPIRE2, wm620, 1.1.1.44, 64ec04b5c9afe8cd35320647262bfcf351674d0a, NORMAL
[21:04:05:442][UpgradeManager      ] set date time to device success!!!
[21:04:05:442][P4Device2           ] SN : 0A0LDBS00301XZ
[21:04:05:514][P4Device2           ] SetFlyLimit : register reply error, error_code : 401
[21:04:06:250][Api-Controller      ] Assistant Unlock: 0
[21:04:06:382][DJIDynamicTableManag]   1%
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[21:04:08:000][UpgradeManager      ] refresh_nfz_pack_info!!!, ret code: 1
[21:04:08:018][DJIDynamicTableManag]  37%
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[21:04:11:735][DJIDynamicTableManag] dyn_mgr read: true , TIME: 5485(ms).
2018-3-26
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DJI Mindy
Administrator
Flight distance : 7 ft
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visionrouge.net Posted at 2018-3-26 07:43
Here we go, there are many of them...

[21:03:25:313][DevMgr              ] DLL : DJIRadarService      ignore!

Thanks for the log, we had a server glitch yesterday, it has been fixed, could you please try to update again?
2018-3-27
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