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Local warranty In Singapore
7387 22 2018-3-25
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darrc
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Hi,

I have done a search in the forum before I posted this. I also checked out dji.com for the contact but just can't find the proper email to send to.

I approached 2 sellers in a local website (lazada, shopee) that advertises their Mavic Air having local and international warranty, and they gave me different definition of the local warranty -
1. First seller says their shop will pay for both way shipping charges when shipping back to China for diagnostics and repairs. Appears the "local" is international warranty but the shop will handle all shipping costs.
2. Second seller says there is a locally DJI appointed workshop to handle local warranty claims.

Is there a locally DJI appointed repair workshop? I checked dji.com and the only listed regional repair center is in Malaysia, and both the sellers are not listed as resellers, but both sellers have no adverse ratings (can be deceiving I know...)

Thanks for any advice.
2018-3-25
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DJI Mindy
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Please note we do not provide international warranty service at the moment, customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
For Singapore users, the corresponding official repair center locates in China, if customer needs warranty service, the drone will need to be sent back to China, and customer should be responsible for shipping costs when sending product(s) for return, repair or replacement. You can also contact your dealer for assistance, they will help you out according to their own policy like if they will pay for the shipping fee for you and so on.
2018-3-25
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darrc
lvl.4
Flight distance : 5558 ft
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DJI Mindy Posted at 2018-3-25 20:17
Please note we do not provide international warranty service at the moment, customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
For Singapore users, the corresponding official repair center locates in China, if customer needs warranty service, the drone will need to be sent back to China, and customer should be responsible for shipping costs when sending product(s) for return, repair or replacement. You can also contact your dealer for assistance, they will help you out according to their own policy.

Thank you for the reply. So from what you say, can I clarify two thing -

1. The official repair center for Singapore users is only in China. There is no locally DJI appointed repair workshop. I checked dji.com, the only repair center in my region is in Malaysia.

2. DJI honours warranty claims for Mavic Air bought in Singapore. Must the dealer be a listed reseller? I checked dji.com, both sellers are not listed but they said they are authorised resellers.


PS: I quite like Kick Axx..funny movie, and Mindy is adorable lol.
2018-3-25
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darrc
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Flight distance : 5558 ft
Singapore
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Ok, I done some more reading in the forum regarding the warranty.

I read that the drone warranty is based on which country the serial number is tagged to. Is this so? So if I buy the drone in Singapore, I should only buy a drone where the serial number is tagged to China? Or I can buy any drone in Singapore regardless where the drone is imported from, and it will be shipped to China for warranty repair?
2018-3-25
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DJT_MVSP
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darrc Posted at 2018-3-25 23:01
Ok, I done some more reading in the forum regarding the warranty.

I read that the drone warranty is based on which country the serial number is tagged to. Is this so? So if I buy the drone in Singapore, I should only buy a drone where the serial number is tagged to China? Or I can buy any drone in Singapore regardless where the drone is imported from, and it will be shipped to China for warranty repair?

There are some DJI authorized dealers in Singapore that honor warranty and repairs it in their stores.
2018-3-26
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darrc
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DJT_MVSP Posted at 2018-3-26 01:56
There are some DJI authorized dealers in Singapore that honor warranty and repairs it in their stores.

Thanks. Some of the local sellers say they have a local DJI appointed workshop. But from what DJI Mindy says, it appears there's no such arrangement as drones sold in Singapore has to be sent back to China for warranty repair. DJI warranty is very confusing for outside regions and not stated explicitly on their website.
2018-3-26
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DJI Mindy
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darrc Posted at 2018-3-25 23:01
Ok, I done some more reading in the forum regarding the warranty.

I read that the drone warranty is based on which country the serial number is tagged to. Is this so? So if I buy the drone in Singapore, I should only buy a drone where the serial number is tagged to China? Or I can buy any drone in Singapore regardless where the drone is imported from, and it will be shipped to China for warranty repair?

The warranty is based on which country the serial number is tagged to, we recommend to purchase the drone from DJI online store or authorized retail store: https://www.dji.com/where-to-buy?site=brandsite&from=footer
If you purchase directly from local retail store, some of them may provide after-sales service, please verify with them, you can also send in the drone to DJI official repair center, kindly note that customers will need to pay the cost of shipping when sending products to DJI.
Currently, there is no recommended repair center in Singapore, please check more details here: https://www.dji.com/service/repair/centers


2018-3-26
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darrc
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DJI Mindy Posted at 2018-3-26 21:30
The warranty is based on which country the serial number is tagged to, we recommend to purchase the drone from DJI online store or authorized retail store: https://www.dji.com/where-to-buy?site=brandsite&from=footer
If you purchase directly from local retail store, some of them may provide after-sales service, please verify with them, you can also send in the drone to DJI official repair center, kindly note that customers will need to pay the cost of shipping when sending products to DJI.
Currently, there is no recommended repair center in Singapore, please check more details here: https://www.dji.com/service/repair/centers

Thank you for the clarification. So, if the local seller ships the drone to China for repair (seller says they will pay shipping), the warranty will be recognised by DJI as long as the serial number is tagged to China.
2018-3-27
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DJI Mindy
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darrc Posted at 2018-3-27 00:13
Thank you for the clarification. So, if the local seller ships the drone to China for repair (seller says they will pay shipping), the warranty will be recognised by DJI as long as the serial number is tagged to China.

That is right, we do not provide international warranty at the moment, if you purchase the US version by mistake, the drone will need to be sent to US official repair center for warranty service, our repair team will make damage assessment to see if the warranty service can be provided when the drone arrives in facility.
2018-3-27
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darrc
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DJI Mindy Posted at 2018-3-27 00:33
That is right, we do not provide international warranty at the moment, if you purchase the US version by mistake, the drone will need to be sent to US official repair center for warranty service, our repair team will make damage assessment to see if the warranty service can be provided when the drone arrives in facility.

I see. Thank you for the clarification and patience.
2018-3-27
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DJI Thor
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darrc Posted at 2018-3-27 04:08
I see. Thank you for the clarification and patience.

Should you have any further questions, please feel free to contact us, we'd glad to help.
2018-3-27
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darrc
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Flight distance : 5558 ft
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DJI Thor Posted at 2018-3-27 22:32
Should you have any further questions, please feel free to contact us, we'd glad to help.

I spoke to a local vendor yesterday. They say drones sold by them will be checked locally by a DJI appointed technician and  there is a DJI distributor in Singapore, and if can be fixed locally by the local DJI appointed technician there is no need to ship back to DJI HQ (China).

Is this true? I am now confused.
2018-4-5
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DJI Susan
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darrc Posted at 2018-4-5 17:05
I spoke to a local vendor yesterday. They say drones sold by them will be checked locally by a DJI appointed technician and  there is a DJI distributor in Singapore, and if can be fixed locally by the local DJI appointed technician there is no need to ship back to DJI HQ (China).

Is this true? I am now confused.

Generally, the dealers will report in dealer system if the issue is beyond their ability. There will be case number as well. The right team will guide the further steps.

Alternatively, if you encounter any issues, you can also contact DJI Support via support@dji.com and send the unit directly to DJI as well. Both ways work.
2018-4-6
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darrc
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DJI Susan Posted at 2018-4-6 01:57
Generally, the dealers will report in dealer system if the issue is beyond their ability. There will be case number as well. The right team will guide the further steps.

Alternatively, if you encounter any issues, you can also contact DJI Support via  and send the unit directly to DJI as well. Both ways work.

Thank you. So  if the dealer has their technician do a local check (open it up, unscrew etc) and finds that it need further diagnosis by DJI HQ, the warranty is not affected?
2018-4-6
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DJI Susan
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darrc Posted at 2018-4-6 02:02
Thank you. So  if the dealer has their technician do a local check (open it up, unscrew etc) and finds that it need further diagnosis by DJI HQ, the warranty is not affected?

At this moment, the dealers need to report in the dealer system before repair. The right team will give further instructions or authorization according to the specific situation.
2018-4-6
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darrc
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Flight distance : 5558 ft
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Oh ok. Thanks. The local sellers are very hush about how local warranty works. Sucks bad.
2018-4-7
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DJI Susan
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darrc Posted at 2018-4-7 02:32
Oh ok. Thanks. The local sellers are very hush about how local warranty works. Sucks bad.

Sorry about this. In case the drone need repair, I'd suggest contacting our support via support@dji.com and start a case. The whole process can be tracked on the website as well: https://repair.dji.com/en/support/RepairTrace We're glad to help if you encounter any difficulties during the repair progress.
2018-4-7
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Boon Siong Lim
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Hi , I won lucky draw from my company for osmo mobile 2 , May I know is it under dji warranty? . Or I can only find back re-seller for warranty ?
2018-10-24
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DJI Susan
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Boon Siong Lim Posted at 2018-10-24 01:01
Hi , I won lucky draw from my company for osmo mobile 2 , May I know is it under dji warranty? . Or I can only find back re-seller for warranty ?

Hi Boon Siong Lim, according to the current policy, the warranty period for a product starts on the day such product is delivered, unless otherwise agreed upon between you and DJI. You may contact the re-seller to get the purchase invoice to avoid further troubles, thanks!
2018-10-24
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djiuser_SYEPYVnxmMpX
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Hi
I just bought the Osmo Mobile 2 from one of the Singapore local shop : 7daydeals.com and they asked me to register the warranty online which i couldn't find it, can anyone help me with this?
2018-12-23
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DJI Mindy
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djiuser_SYEPYVnxmMpX Posted at 12-23 02:25
Hi
I just bought the Osmo Mobile 2 from one of the Singapore local shop : 7daydeals.com and they asked me to register the warranty online which i couldn't find it, can anyone help me with this?

Hi there, the warranty period for a product starts on the day such product is delivered, you just need to activate the device and then you can use it, no need to register the warranty. Are you referring to the Osmo Shield of Osmo Mobile 2? Did you purchase other product along with it?
2018-12-23
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djiuser_bOwaA4GWOuaM
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DJI Susan Posted at 2018-10-24 02:09
Hi Boon Siong Lim, according to the current policy, the warranty period for a product starts on the day such product is delivered, unless otherwise agreed upon between you and DJI. You may contact the re-seller to get the purchase invoice to avoid further troubles, thanks!

Is there a way that you can update the authorised dealers so that we can use as a reference? I noticed Courts Singapore, Applestore is not included in the list. TIA
1-3 16:56
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DJI Mindy
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djiuser_bOwaA4GWOuaM Posted at 1-3 16:56
Is there a way that you can update the authorised dealers so that we can use as a reference? I noticed Courts Singapore, Applestore is not included in the list. TIA

Hi there, the retail stores can be referred here: https://www.dji.com/cn/where-to- ... ite&from=footer
1-3 23:26
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