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DJI Assistant 2 blank calibration screen
5761 24 2018-3-26
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fansf59216cc
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I downloaded DJI Assistant 2 Mac and removed and reloaded several times and when I go to calibrate forward sensors , after the 3 tutorial pages I hit calibrate and I only get a white screen no dot patterned screen. Nothing ,Nada, zip!

2018-3-26
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DJI Susan
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Hi there, what's the current version of the DJI Assistant 2? May I have a screenshot of the page you referred?
2018-3-26
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fansf59216cc
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DJI Susan Posted at 2018-3-26 19:41
Hi there, what's the current version of the DJI Assistant 2? May I have a screenshot of the page you referred?

Thank you for your reply. Version 1.2.0 . However late last night I gave it one more try attempting to calibrate it w/o assistant 2 and noticed the camera settings fail was almost totally closed. I opened it completely and was able to correct the forward sensors.
Again, thank you very much.
2018-3-27
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DJI Susan
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fansf59216cc Posted at 2018-3-27 02:32
Thank you for your reply. Version 1.2.0 . However late last night I gave it one more try attempting to calibrate it w/o assistant 2 and noticed the camera settings fail was almost totally closed. I opened it completely and was able to correct the forward sensors.
Again, thank you very much.

My pleasure. It's nice to know you have addressed it out. Feel free to contact us if there is any further question.
2018-3-28
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ericbrinkhorst0
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Flight distance : 1646299 ft
Netherlands
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Hello!  I also do have the  issue that there is only a white screen instead of a dotted calibration screen.  The camera set up is ok.   For me it is also 1,2,3 empty.  Several times.  Restarted assistant ( same version ) restarted p4p.  Is there a solution?
Thanks.



2018-5-23
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Punchbuggy
Captain
Flight distance : 395551 ft
Australia
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ericbrinkhorst0 Posted at 2018-5-23 03:40
Hello!  I also do have the  issue that there is only a white screen instead of a dotted calibration screen.  The camera set up is ok.   For me it is also 1,2,3 empty.  Several times.  Restarted assistant ( same version ) restarted p4p.  Is there a solution?
Thanks.

Try setting your screen resolution to a standard setting e.g. 720p @ 1280x720

[edit] That may actually need to be 1024x768. oops.
2018-5-23
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KedDK
Captain
Flight distance : 1133038 ft
Denmark
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Punchbuggy Posted at 2018-5-23 14:06
Try setting your screen resolution to a standard setting e.g. 720p @ 1280x720

[edit] That may actually need to be 1024x768. oops.

I have no problems using 1920x1080 (laptop display) still being a standard resolution however.
2018-5-23
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Punchbuggy
Captain
Flight distance : 395551 ft
Australia
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KedDK Posted at 2018-5-23 22:20
I have no problems using 1920x1080 (laptop display) still being a standard resolution however.

Noted, but I read of a similar problem on a Mac in another thread which this resolved. For the OP to try...
2018-5-24
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mony303
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Flight distance : 248448 ft
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DJI Susan Posted at 2018-3-28 00:48
My pleasure. It's nice to know you have addressed it out. Feel free to contact us if there is any further question.

Hello, I am having the same issue. Using a 2013 Macbook Air while attempting to calibrate the vision system I simply get a blank screen. I have adjusted the screen display to all available setting and had no success. What steps do I need to take in order to successfully calibrate the camera? Thank you.  
2018-8-18
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DJI Susan
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mony303 Posted at 2018-8-18 04:48
Hello, I am having the same issue. Using a 2013 Macbook Air while attempting to calibrate the vision system I simply get a blank screen. I have adjusted the screen display to all available setting and had no success. What steps do I need to take in order to successfully calibrate the camera? Thank you.  [view_image][view_image]

Sorry for the troubles. Please try to re-plug the cable and restart all devices to see whether it helps. Alternatively, you may change to another PC to verify.
2018-8-20
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fans370e1cee
New

Australia
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Anyone resolve this?  I still get the blank screen. Have tried various resolutions. Two different screens.
2018-9-29
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Psychlist1972
New
United States
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I get the same thing. A blank screen and just two empty sensor boxes on the bottom left.

Windows 10 October 2018 Update.
40" UHD screen at 100% scaling. (It doesn't get detected, so I have to manually enter "40")
Tried on the secondary screen which is an 11" 1920x1080. Same thing. Also not automatically detected.

Mavic Air. Latest firmware as of today.

Pete

2018-9-30
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UzumAkI ITachi
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Malaysia
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i have problem to recalibrate the vision system by using dji assistant 2 v2.0.2. Only white screen with no dot. how to solve this problem?

.
2018-10-11
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Li'l Bertie
lvl.2
Flight distance : 207 ft
United States
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Psychlist1972 Posted at 9-30 16:03
I get the same thing. A blank screen and just two empty sensor boxes on the bottom left.

Windows 10 October 2018 Update.

TL;DR: If your monitor is plugged into DVI, try switching to an HDMI cable instead. Worked for me.

I had that same problem on Win10 Pro. I had a similar Win10 Home system where the calibration software ran normally, never a hiccup. When that machine retired, I was dismayed to find that it's fancy new replacement gave me a blank calibration screen. Reinstalling software, refreshing firmware, rebooting, restarting, reordering steps, resetting permissions : you name it, I tried it. I was desperate.

On a hunch, I swapped the monitor cabling on the new machine--just the cabling, mind you; same computer, monitor, & graphics card--from DVI to HDMI. Hey, presto! The calibration screen appeared, as it should, and I was able to successfully complete the sensor calibration.

I cannot even wildly guess why this change would make a difference, but it did, so I'm happy. I can't guarantee this technique will turn the trick for you, but it's a thing to try if you're desperate.
2018-11-24
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Nike.v1
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Flight distance : 10958 ft
Thailand
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fans370e1cee Posted at 2018-9-29 15:39
Anyone resolve this?  I still get the blank screen. Have tried various resolutions. Two different screens.

i resolve this problem in my macbook air 13,3, i change screen resolution to 1152x720 in monitor settings like photo and the calibration wizard start normal.
2019-1-26
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TrippleDelta
Second Officer
Flight distance : 1456572 ft
Belgium
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I know this is an old thread but I have the same problem. I tried all possible solutions, OSX, Windows, update, screen resolution, ....
No luck.  How is this possible?

2019-3-12
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bobsma
Second Officer

United States
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TrippleDelta Posted at 3-12 11:49
I know this is an old thread but I have the same problem. I tried all possible solutions, OSX, Windows, update, screen resolution, ....
No luck.  How is this possible?

It's because DJI could care less otherwise I wouldn't be having this problem also. don't worry DJI will pay in the end!
2019-7-4
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TrippleDelta
Second Officer
Flight distance : 1456572 ft
Belgium
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bobsma Posted at 7-4 15:43
It's because DJI could care less otherwise I wouldn't be having this problem also. don't worry DJI will pay in the end!

I was able to fix it like this:
2019-7-4
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bobsma
Second Officer

United States
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...........
2019-7-10
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fans6fb5a3b5
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United States
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If you're getting a blank white screen make sure you do not have any additional monitors plugged in unplug any additional monitor HDMI cables or VGA cables and then restart everything and try it again
2019-7-11
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gwb3
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United States
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Solved! I had the same problem with my iMac and P4P. My P4P was indicating an error in the vision system and that I needed to calibrate it with Assistant 2. It would fly and take pics and vids ok but the error remained. I downloaded and launched DJI Assistant for Phantom onto my iMac, connected the P4P, and tried to calibrate it. I got a blank screen. I checked the screen resolution in "System Preferences" and it was defaulted to 1920 X 1080. I clicked the "Scaled" button and was given two more choices. I tried both 1600 X 900 and  1280 X 720 and found that if I changed the resolution, relaunched Assistant, and restarted the P4P the calibration screen was no longer blank. I was able to calibrate the vision system by following the instructions and now when I fly I no longer get the vision system error. Of course I reset my iMac screen resolution back to the original default when I was finished with Assistant 2. Hope this helps.
2019-7-23
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gwb3
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United States
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2019-7-23
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gwb3
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2019-7-23
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GuteLappen
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Sweden
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Li'l Bertie Posted at 2018-11-24 17:43
TL;DR: If your monitor is plugged into DVI, try switching to an HDMI cable instead. Worked for me.

I had that same problem on Win10 Pro. I had a similar Win10 Home system where the calibration software ran normally, never a hiccup. When that machine retired, I was dismayed to find that it's fancy new replacement gave me a blank calibration screen. Reinstalling software, refreshing firmware, rebooting, restarting, reordering steps, resetting permissions : you name it, I tried it. I was desperate.

When I changed from DP to HDMI it worked, thanks for the tip.

DJI   make a fix for this bug, it's a joke that you haven't done so. The bug presist version after version !!!!!
2019-7-29
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ChazzMonkey
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Flight distance : 181896 ft
United States
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fans6fb5a3b5 Posted at 2019-7-11 06:57
If you're getting a blank white screen make sure you do not have any additional monitors plugged in unplug any additional monitor HDMI cables or VGA cables and then restart everything and try it again

This worked for me. Tried all the other fixes, none solved it. Thanks
6-16 15:03
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