Once again I am having to enter a stupid Validation code after my password, to enable the App for my Mavic Pro. WHY???

Also now occurs when accessing my DJI Go account for Ph3.

Can someone in DJI please answer.

What device are you using with the app?

A CW Posted at 2018-3-28 12:55
What device are you using with the app?

An iPhone6 running IOS11.2.6 / Also, A/C Firmware V1.04.0300 / R/C Firmware V1.04.0300.

All was fine until I downloaded DJIGO4 App V4.2.8 today. That's when I found I was now required to enter a random Verification code to access my account which I have not had to do in the last 18months.

If I want to access my DJIGO account to fly my Ph3 I find the same issue  - a Verification code required which was not required before. What has changed due to just downloading DJIGO4 V4.2.8 ??

fansd556ffc7 Posted at 2018-3-28 13:25
An iPhone6 running IOS11.2.6 / Also, A/C Firmware V1.04.0300 / R/C Firmware V1.04.0300.

All was fine until I downloaded DJIGO4 App V4.2.8 today. That's when I found I was now required to enter a random Verification code to access my account which I have not had to do in the last 18months.

That's strange, especially for IOS, as I have upgraded to exactly the same and don't have to enter verification code on my iPhone 7+. Perhaps a DJI mod can explain.

fansd556ffc7 Posted at 2018-3-28 13:25
An iPhone6 running IOS11.2.6 / Also, A/C Firmware V1.04.0300 / R/C Firmware V1.04.0300.

All was fine until I downloaded DJIGO4 App V4.2.8 today. That's when I found I was now required to enter a random Verification code to access my account which I have not had to do in the last 18months.

What version of DJI Go 4 did you update from, was it an older version or 4.2.6 ?

A CW Posted at 2018-3-28 13:27
That's strange, especially for IOS, as I have upgraded to exactly the same and don't have to enter verification code on my iPhone 7+. Perhaps a DJI mod can explain.

Yes indeed, I can't see why I should require to "Verify" my email address and / or password which has hitherto always been acceptable, allowing access as you would expect.

Is it because I live in Yorkshire ?!

fansd556ffc7 Posted at 2018-3-28 13:25
An iPhone6 running IOS11.2.6 / Also, A/C Firmware V1.04.0300 / R/C Firmware V1.04.0300.

All was fine until I downloaded DJIGO4 App V4.2.8 today. That's when I found I was now required to enter a random Verification code to access my account which I have not had to do in the last 18months.

Is it automatically signing you out when you close the app?

Aardvark Posted at 2018-3-28 13:33
What version of DJI Go 4 did you update from, was it an older version or 4.2.6 ?

Hi Aardvark, yes I did upgrade from GO4 V4.2.6 on Feb 14th 2018. I did wonder what happened to V4.2.7?

fansd556ffc7 Posted at 2018-3-28 13:38
Hi Aardvark, yes I did upgrade from GO4 V4.2.6 on Feb 14th 2018. I did wonder what happened to V4.2.7?

Hi QuadKid. I select "Sign out" at the Settings page of mt account and it does just that. When I want to access the App again, I am required to re-sign in as normal but with an additional requirement for a Verification Code ?

I found that happens when you completely delete the App before re-downloading and re-installing an update App.  Perhaps something in another upgrade/update interferred with the cookie-like code that normally would have recognized you.

WebParrot Posted at 2018-3-28 13:49
I found that happens when you completely delete the App before re-downloading and re-installing an update App.  Perhaps something in another upgrade/update interferred with the cookie-like code that normally would have recognized you.

Hi WebParrot. Maybe?? Nothing to lose, so I will delete and re-install V4.2.8 and see what happens...

fansd556ffc7 Posted at 2018-3-28 13:34
Yes indeed, I can't see why I should require to "Verify" my email address and / or password which has hitherto always been acceptable, allowing access as you would expect.

Is it because I live in Yorkshire ?!

LOL - I'm sure it's not
Happened to me on my second flight with my new MPP back in early December but that was due to my IOS FW not being up-to-date. It's been perfect since. You can try deleting the app and reinstalling it after synching your flight records. Delete the app, reboot the mobile, reinstall the app and see if it persists

fansd556ffc7 Posted at 2018-3-28 13:54
Hi WebParrot. Maybe?? Nothing to lose, so I will delete and re-install V4.2.8 and see what happens...

Deleted and re installed GO4 V4.2.8. Still requiring Verification Code to access.

I have the same thing happening as of today. I did not have this happen saturday and did not do any updates.

fansd556ffc7 Posted at 2018-3-28 13:25
An iPhone6 running IOS11.2.6 / Also, A/C Firmware V1.04.0300 / R/C Firmware V1.04.0300.

All was fine until I downloaded DJIGO4 App V4.2.8 today. That's when I found I was now required to enter a random Verification code to access my account which I have not had to do in the last 18months.

Hi there, I'm sorry to hear about the issue that you are experiencing. Could you please show us a screenshot of the message? We'll look into it, thanks!

DJI Diana Posted at 2018-3-28 18:13
Hi there, I'm sorry to hear about the issue that you are experiencing. Could you please show us a screenshot of the message? We'll look into it, thanks!

I'm afraid not. My iphone 6 just deraults to Siri.

Surely DJI must know what the DJIGO App sign in screen looks like when the account holder is requested to enter a Verification Code after entering their email and password details?

Not much help I'm afraid.

fansd556ffc7 Posted at 2018-3-28 18:55
I'm afraid not. My iphone 6 just deraults to Siri.

Surely DJI must know what the DJIGO App sign in screen looks like when the account holder is requested to enter a Verification Code after entering their email and password details?

So sorry for the inconvenience. So have you tried another mobile device? If still the same issue, you are recommended to provide a photo, I will help you forward it to our engineers for the further assistance, thank you in advance!

Here is a photo of the screenshot I am encountering when trying to get to my DJIGO4 and DJIGO accounts. Still can’t believe DJI need this ...

fansd556ffc7 Posted at 2018-3-29 01:31
Here is a photo of the screenshot I am encountering when trying to get to my DJIGO4 and DJIGO accounts. Still can’t believe DJI need this ...

There may be some confusion here... That's the sign-on screen that I see when I log on to the Forum or my DJI Account.  I've never seen that when using GO4.  FWIW, that dual verification code has been there for 2-3 months (for me).

fansd556ffc7 Posted at 2018-3-29 01:31
Here is a photo of the screenshot I am encountering when trying to get to my DJIGO4 and DJIGO accounts. Still can’t believe DJI need this ...

I just logged out of my DJI Go 4 account and back on again, yes I see the same screen as you posted. But once completed that's it, you can close down App' and next time it's opened it is seen as being logged into account, even if no wifi nor cell connection available. If you chose to log out then login is required. If you leave it logged in then that's it until next upgrade or log out.

You are logged into the application rather than any online server.

I read this thread and still don’t understand what the issue is. These have been around forever. Do you absolutely hate everything that changes?

If they move a button location within the app are we going to flip a lid because the button moved?

fansd556ffc7 Posted at 2018-3-28 13:47
Hi QuadKid. I select "Sign out" at the Settings page of mt account and it does just that. When I want to access the App again, I am required to re-sign in as normal but with an additional requirement for a Verification Code ?

Just as  Aardvark said, when you sign out of your account it will always ask you for a verification code "Capthca" to verify it is you and not a Bot when you sign in again. If you want this to stop simply close the app when you are done without signing out and the next time you use the app it should not ask you for verification again, if you update the app to a newer version the settings are defaulted and you will have to sign in again and enter the Captha code, if you don't sign out you will not have to sign in.

fansd556ffc7 Posted at 2018-3-28 13:47
Hi QuadKid. I select "Sign out" at the Settings page of mt account and it does just that. When I want to access the App again, I am required to re-sign in as normal but with an additional requirement for a Verification Code ?

Wait, are you actually signing out every time you stop using your drone? Or is it not saving your login info?

Hestia Posted at 2018-3-29 05:34
Wait, are you actually signing out every time you stop using your drone? Or is it not saving your login info?

Thank you one and all.  
I was, prior to downloading GO4 V4.2.8,  able to sign OUT of the application and then later, sign back in with just email address and password. You are right, in that I have had the Capcha experience before but it just seemed to go away (?), until downloading this latesr release - maybe I was just lucky!
I would have thought that a personalised account that has been signed in to and used hundreds of times over would not require to be bot checked - I was wrong!
Happy flying everyone and above all, happy landings

fansd556ffc7 Posted at 2018-3-29 01:31
Here is a photo of the screenshot I am encountering when trying to get to my DJIGO4 and DJIGO accounts. Still can’t believe DJI need this ...

Hi, thank you so much for providing the photo, this has been forwarded to our engineer, hope everything will be fine soon.

fansd556ffc7 Posted at 2018-3-29 06:31
Thank you one and all.  
I was, prior to downloading GO4 V4.2.8,  able to sign OUT of the application and then later, sign back in with just email address and password. You are right, in that I have had the Capcha experience before but it just seemed to go away (?), until downloading this latesr release - maybe I was just lucky!
I would have thought that a personalised account that has been signed in to and used hundreds of times over would not require to be bot checked - I was wrong!

Hi, so sorry for all the inconvenience. When using the same IP address, multiple logins, then it will appear to enter the verification code, it is normal, please don't worry. If there is any further issue, please feel free to let us know, we'll here for help, thanks!

DJI Diana Posted at 2018-3-29 22:44
Hi, thank you so much for providing the photo, this has been forwarded to our engineer, hope everything will be fine soon.

Hello Diana, I am new, I just bought a Mavic Pro. I was able to DL the DJI Go 4 app and “see” the verification code needed to use when signing in for the first time. However, on my Samsung Note 8 I can add my Email, PW, and I can see where it asks for the verification code... but I am unable to see one on my page. I have adjusted my screen resolutions and reinstalled the app, restarted phone... All of it, but I still do NOT see the 4 digit code it is asked for. Again, my Ipad works... but it is a IPad Pro and I cant fly and hold that big sucker!!

Zangyzang Posted at 2018-4-8 17:04
Hello Diana, I am new, I just bought a Mavic Pro. I was able to DL the DJI Go 4 app and “see” the verification code needed to use when signing in for the first time. However, on my Samsung Note 8 I can add my Email, PW, and I can see where it asks for the verification code... but I am unable to see one on my page. I have adjusted my screen resolutions and reinstalled the app, restarted phone... All of it, but I still do NOT see the 4 digit code it is asked for. Again, my Ipad works... but it is a IPad Pro and I cant fly and hold that big sucker!!

Hi Zangyzang, I'm sorry to hear about the issue that you are experiencing. Could you please check if your DJI GO4 is 4.2.8, the latest version? At the same time, please show us a screenshot of the error page, we'll look into it, thanks!  

DJI Diana Posted at 2018-4-9 00:09
Hi Zangyzang, I'm sorry to hear about the issue that you are experiencing. Could you please check if your DJI GO4 is 4.2.8, the latest version? At the same time, please show us a screenshot of the error page, we'll look into it, thanks!

Here you go!! Thank you.

Zangyzang Posted at 2018-4-9 17:18
Here you go!! Thank you.

Thank you for providing the photos. The second photo was provided after you logged in the account, right? If so, you don't need to enter the verification code. Thanks again for your confirmation.

DJI Diana Posted at 2018-4-9 22:34
Thank you for providing the photos. The second photo was provided after you logged in the account, right? If so, you don't need to enter the verification code. Thanks again for your confirmation.

Hello,

The 1st photo shows me trying to log in with my user name and password period from the photo I hope you're able to see it asks for a verification code and at the same time does not give me a verification code that I can enter. I'm unable to either C or receive the verification code. The 2nd picture what's the show you I have the most recent update of DGI go