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No nice verification code issue in mobile devices
1964 19 2018-3-29
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Nebuchadnezzar
Captain
Flight distance : 3428747 ft
Spain
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Thanks DJI

since  the verification was added in the DJI login, I have not been able to  use my mobile phone anymore since there is no space or option to enter  the f......g  verification code.

I tried to use a different size ..... i cant enter the verfificatiuon code... there are no space and page dont roll down.


im forced now to use only my tablet ....



2018-3-29
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DJI Susan
Administrator
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Sorry about this. May I know which mobile device do you use? Could you upload a screenshot for better assistance?
2018-3-29
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Nebuchadnezzar
Captain
Flight distance : 3428747 ft
Spain
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LG G3 S is my mobile devide .... no screenshots , i unistall the app ....not posible insert verification code ...screen dont have space for this ...add rool option in this section is the solution
2018-3-30
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Nebuchadnezzar
Captain
Flight distance : 3428747 ft
Spain
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i said it before  ..im forced to use my Tablet to be able to insert the Verification Code ..Thanks
2018-3-30
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Yes no, your cell phones with them Small screens have far too little real estate...



RedHotPoker
2018-3-30
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Zangyzang
lvl.1
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DJI Susan Posted at 2018-3-29 22:11
Sorry about this. May I know which mobile device do you use? Could you upload a screenshot for better assistance?

Hello there, I am having the same issue. I am able to sign in with my IPad but I can’t see the verification code on my Samsung note 8

2018-4-8
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Zangyzang
lvl.1
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Zangyzang Posted at 2018-4-8 16:53
Hello there, I am having the same issue. I am able to sign in with my IPad but I can’t see the verification code on my Samsung note 8

And I am sorry, I do not now how to post a SS from my IPad. I have it saved on my Ipad. When I try to. Hit uploud it asks for link, and the picture was not able to just attach. Sorry
2018-4-8
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Bashy
Captain
Flight distance : 2354357 ft
  • >>>
United Kingdom
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No probs on the Note 3 ;) you know, that on you took off the recommended apps list
2018-4-8
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dorbot
Second Officer
Flight distance : 844770 ft
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Did you try rotating the screen?
2018-4-8
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Nebuchadnezzar
Captain
Flight distance : 3428747 ft
Spain
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dorbot Posted at 2018-4-8 20:44
Did you try rotating the screen?

yes ...
2018-4-9
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Zangyzang
lvl.1
United States
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DJI Susan Posted at 2018-3-29 22:11
Sorry about this. May I know which mobile device do you use? Could you upload a screenshot for better assistance?

Hello, i am still unable to log in on my Note 8. I can add my Email and PW. However, it asks for the verication code and does not provide me one.I hope the Ss below help.
Screenshot_20180409-120727.jpg
Screenshot_20180409-120441_Settings.jpg
2018-4-9
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DJI Susan
Administrator
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Zangyzang Posted at 2018-4-9 11:11
Hello, i am still unable to log in on my Note 8. I can add my Email and PW. However, it asks for the verication code and does not provide me one.I hope the Ss below help.

Received with thanks! What's the current OS on your mobile? Please try to uninstall the APP, delete the related files and reinstall the APP to see whether the issue remains. Also, I've reported to our engineers to check the exact status. We'll come back as long as there is an update.
2018-4-9
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Zangyzang
lvl.1
United States
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DJI Susan Posted at 2018-4-9 22:39
Received with thanks! What's the current OS on your mobile? Please try to uninstall the APP, delete the related files and reinstall the APP to see whether the issue remains. Also, I've reported to our engineers to check the exact status. We'll come back as long as there is an update.

Hello Susan, I am running the Oreo OS for the Note 8, it is the most up to date. Also, I have uninstalled, deleted the related files with no luck.

Again, when I try to log on to DJI GO with my Note 8. It asks for my user and PW. I am able to input this info. Once I hit the sign in button. It then shows the add your verification code. This is where I have all my issues. I am unable to see or am not givin the verification code.

Please help, I am ready to fly!! )
2018-4-10
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DJI Susan
Administrator
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Zangyzang Posted at 2018-4-10 20:48
Hello Susan, I am running the Oreo OS for the Note 8, it is the most up to date. Also, I have uninstalled, deleted the related files with no luck.

Again, when I try to log on to DJI GO with my Note 8. It asks for my user and PW. I am able to input this info. Once I hit the sign in button. It then shows the add your verification code. This is where I have all my issues. I am unable to see or am not givin the verification code.

Thanks for the clarification. Our engineers are reviewing this issue and check whether it can be reproduced at our end. We'll keep you updated.
2018-4-11
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Siambuddhas Group
First Officer
Flight distance : 116926 ft
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i tot u were using the old version which dont requires to log in again?? u are now using latest APK to fly?
2018-4-11
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Zangyzang
lvl.1
United States
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Siambuddhas Group Posted at 2018-4-11 02:11
i tot u were using the old version which dont requires to log in again?? u are now using latest APK to fly?

Yes, I have all of the most up to date versions on. Both my phone (note 8) and the  drone
2018-4-14
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Siambuddhas Group
First Officer
Flight distance : 116926 ft
Offline

since u are in the US with FCC powered apk....its still best to roll back if possible.... cheers.
2018-4-14
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Nebuchadnezzar
Captain
Flight distance : 3428747 ft
Spain
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this must be a problem for many users, the verification code is no longer required actually
2018-5-17
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Nebuchadnezzar
Captain
Flight distance : 3428747 ft
Spain
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new captcha with only : i m not a robot rocks !!
2018-5-30
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fans31d7d1db
lvl.1
Canada
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There are no space to scroll down ... It is absolutely ridiculous ! I have a nexus 6p and I cannot login on the DJI app ... I just paid 1000$ canadian dollars for this product and I get stuck on the verification page ? Really DJI ? are you kidding me ? This would take just an hour of technical wortk to fix  ! I need that thing for work . Get your shiiit together !
2018-6-15
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