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iOS DJO GO 4 App v4.2.28 (3094) Video Editor problem
5654 39 2018-3-30
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frav
lvl.3
Flight distance : 791184 ft
Sweden
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Hi,

I have a Mavic Pro FMC that I use together with an iPhone 7 and iPhone 8 Plus. All devices on latest fw.

I don't have any computer for video editing, so I have so far been using the built in video editor in the DJI GO 4 App and uploaded the result to SkyPixel. It has been working fine for me since i bought the Mavic Pro last November.

Everything works out well and runs as supposed, until latest DJO GO 4 App v4.2.28 (3094) was released a week ago or so and my smartphones was updated with this app.

I can now edit videos, but when i do a -Complete- , it processes the video as usual to 100% and then I only get a message that says -Shared video files can't exceed 500MB- and an -OK- button. When pressing -OK- I'm back in the video editing mode. No video file saved... and I haven't even had the possibility to chose if I would like to share the video.

So I can't create and save any edited videos anymore... only fly around and do some recording.

What has happened? Is it a bug that was introduced, or is it some configuration setting I have missed to adjust? Any workaround?


Thank you in advance!

Happy Easter!

Br
Fredrik
Sweden
2018-3-30
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi Fredrik, I'm sorry to hear about the issue that you are experiencing. Could you please show us a photo of the message? We'll look into it. Thanks!
2018-3-30
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frav
lvl.3
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Sweden
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Hi Diana,

Thank you for your response.

I forgot to mention that I also have removed and reinstalled the DJI GO 4 app in both iPhones. As a part of my troubleshooting.

Here you have a fresh picture of the message.


Thank you!

Br
Fredrik
Sweden
2018-3-31
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fansa84709fe
Flight distance : 773153 ft
Norway
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Hi. Im also experiencing the same problem. It happends every time i try to make a video.
Both the app and phone are updated to the latest version.


Ulv
Norway.
5E4533B6-A4D2-483E-B12E-5AF512E83AF7.png
2018-4-5
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frav
lvl.3
Flight distance : 791184 ft
Sweden
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@fansa84709fe Thank you for letting me know. Then it means that I'm not the only one in the world with this issue. As it is now, I haven't been able to save and publish any videos the last 2-3 weeks, since this updated DJI GO 4 app was released...
2018-4-5
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fansa84709fe
Flight distance : 773153 ft
Norway
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Yeah same problem here. Just keep building up with unfinished videos, just waiting to be completed and uploaded ;)  
2018-4-6
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frav
lvl.3
Flight distance : 791184 ft
Sweden
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@DJI Diana

Any news regarding this?
2018-4-6
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fans48e23de8
New

Singapore
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frav Posted at 2018-4-6 21:28
@DJI Diana

Any news regarding this?

Same problem!
2018-4-7
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ALFIE-786
lvl.1
United Kingdom
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any update no this as i am having the same issue
2018-4-8
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Pupperonee
lvl.1
United States
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I’m having the same exact issue. Has anyone found a resolution yet?
2018-4-8
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fans1758eca2
New

Vietnam
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Sane problem
2018-4-9
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Rblomqvist
Captain
Flight distance : 1026260 ft
United States
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Same issue here as well.
It completed only when I made the video much shorter, only 1min 22 s with 1 transition between 2 shorter clips. It also completed with 1 clip, 2 min 15 s (and obvious no transitions)
If there is the 500 MB limit, wouldn't it be "nice" to at least say how big it is? Just having an "OK" is kind of useless. And why a 500 MB limit when you store it locally?
2018-4-10
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frav
lvl.3
Flight distance : 791184 ft
Sweden
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It's a bug. It looks like DJI has disappeared, no response in two weeks...
2018-4-10
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fansa84709fe
Flight distance : 773153 ft
Norway
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Just released an update, and after I installed it, Im finally able to complete my videos!
2018-4-10
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fans1758eca2
New

Vietnam
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I updated to the latest version 4.2.12 but still can not export my videos
2018-4-10
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frav
lvl.3
Flight distance : 791184 ft
Sweden
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I have also got 4.2.12 (3110) during the night. I'll try if that one works better.
2018-4-10
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frav
lvl.3
Flight distance : 791184 ft
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4.1.12 seems to be a downgrade from 4.2.28 ?

Anyhow, I still have the problem regarding 500MB file size when creating the video.
2018-4-11
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mauval
New
Mexico
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Anyone could fix these problem?
2018-4-13
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fansa84709fe
Flight distance : 773153 ft
Norway
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The promblem is back! Just tried to make a video, but the same error appeared
642C40D6-6B80-4623-B15E-56729CF5988C.png
2018-4-25
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fans5ab5f8be
New

Australia
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Same problem. Any clue how to solve it.
Thanks.
2018-4-25
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frav
lvl.3
Flight distance : 791184 ft
Sweden
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Since nothing happened so far & DJI Diana seems to have vaporised from Earth. Last week I have created a email support case https://www.dji.com/support regarding this issue. But not much of response yet more than "I have successfully forwarded your concern to our research and development department and now awaiting for their response.".

To you who also have this problem, Please create support case, so we enlight this issue even more & put more pressure on DJI to solve it.
2018-4-26
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capmax
lvl.1
France
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same problem ... iphone X + last DJIGO 4 apps ... "Les fichiers vidéo partagés ne peuvent excéder 500Mo" and no video generated locally ....
2018-4-28
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fansa84709fe
Flight distance : 773153 ft
Norway
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I just installed the update 4.2.14, but the error is not fixed.
2018-5-2
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frav
lvl.3
Flight distance : 791184 ft
Sweden
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This morning I sent a e-mail to DJI asking about the case I have regarding this issue & if there are a workaround or something.

I got a reply 5h later.

--
Thank you for contacting DJI Technical Support.

Upon checking on your previous ticket regarding on the version of the App, as per our Engineers, this will be improved on the next version of the Application. We will be needing your patience as this is being fixed by our Engineers for the better synchronization of the App and the Unit.

Thank you for your patience and cooperation.
--

And tonight there was a Bug fix update, according to the change log. Yes... but No...

I have also upgraded to 4.2.14 & still have the same problem as before...
2018-5-2
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fansa84709fe
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Just got the same reply today:

Thank you for getting back to us.

We appreciate that you have provided this information for our reference. Upon checking on it, this has been coordinated with our Engineers and as per their advised, this will be fixed on the next update for the application.

Please bear with us as this being processed to be fixed by our Engineers.

Thank you for your patience and cooperation.
2018-5-12
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chiplifter
Captain
Flight distance : 745180 ft
Netherlands
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I have no solution to this, but i would really like if DJI splits the Go-app in two parts. DJi-Go-4-Fly and DJI-Go-4-Edit. IMHO everything will be a lot faster and more stable because smaller app,  less memory and processor time used. What is the Forums opinion on this?
2018-5-13
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fansa84709fe
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I agree! That way they (hopefully) would not need to update the app so frequently.
2018-5-13
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Fong Yang
New

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This was reported at the end of March.  It's been a month and a half and yet no fix.  Is this really a bug or is DJI trying to implement restrictions and then charging for an increased limit at some point?  The error doesn't seem like it's a bug.
2018-5-15
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frav
lvl.3
Flight distance : 791184 ft
Sweden
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I now see that i have a typo in the initial post DJO = DJI  

When I look in the version history in the Apple ios store it say it was version 4.2.8 that was released the 21 March. It was this day the video edit saving stopped working. Previous version 4.2.6 was working without any problems.

https://itunes.apple.com/us/app/dji-go-4/id1170452592
----------------------------------------------
Version History

4.2.14
May 2, 2018


Bugs Fixed

  
4.2.12
Apr 10, 2018


Mavic Air

- Added instruction for Group Selfie in SmartCapture mode.
- Optimized APAS interactive experience.

General


  
4.2.8
Mar 21, 2018
Mavic Air:
- Footage will now be stored on an SD card by default when a card is inserted.
- General bug fixes and updated notifications.

Inspire 2:
- Added Output FPV function in HDMI Video Output mode.

  
4.2.6
Feb 11, 2018
- Japanese, Korean, German, and French are now available for the Mavic Air.
- Fixed bugs causing app crashes when using a Phantom 4 with an HDMI Output Module.
- Enhanced user experience and fixed bugs for the Mavic Air.
- Fixed bugs causing app crashes when audio warnings sounded while running iOS 9.x.
- Fixed screen freezing when capturing Sphere panoramas.
- Optimized playback and output performance for QuickShot mode.
----------------------------------------------

The latest response I have got from DJI Support in the beginning of May:
----------------------------------------------
We sincerely apologize for this and this has been reported to our developers and have noted to fix the app issue on the next firmware update.

During the interim, we recommend to manually export the videos from the SD Card and use a third-party video editing software (Adobe Premiere, Final Cut Pro, etc) to edit your videos for sharing thru your computer.

We have collated all your feedback regarding this error that you have encountered on the current version and fervently follow it up to our developers for the release.
----------------------------------------------
2018-5-15
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frav
lvl.3
Flight distance : 791184 ft
Sweden
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Yesterday I could download DJI Go4 APP version 4.2.16. I had great hopes for this one. Unfortunately the 500MB size error still remains. But now I got one step further (i think) & can see the sharing options. Frustrating...
2018-5-18
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CanonMax
Captain
Flight distance : 8953215 ft
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Netherlands
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now this: DJO GO 4 App v4.2.28 (3094) is interesting... since yesterday (2018-05-18) the DJI GO 4 version is: 4.2.16... sounds like going BACK to the FUTURE
2018-5-19
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frav
lvl.3
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I think the version number then should have been 4.2.8 & not 4.2.28. The developers probably did a typo.
2018-5-19
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bocian666
lvl.1
Flight distance : 708133 ft
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Same issue
2018-5-20
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fansa84709fe
Flight distance : 773153 ft
Norway
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Updated last night, and was able to finish a video. So for me the update was good. I’ll test it again to day, to see if the bug really is fixed
2018-5-20
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frav
lvl.3
Flight distance : 791184 ft
Sweden
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I today tried to do a new edit with new video-material. 9m55s edit. Still no luck. Same 500MB file size error when doing complete. Also tried to complete an existing edit that I haven't had possibility to complete since this bug appered. No luck there either.
2018-5-27
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frav
lvl.3
Flight distance : 791184 ft
Sweden
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Yesterday I got a new update of ios DJI GO 4, version 4.2.20. With this one it looks like it is working again.
2018-6-9
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Rblomqvist
Captain
Flight distance : 1026260 ft
United States
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I have installed the 4.2.21 on iOS 11.4 and the problem seams to be gone. Prior I could not create a movie over about 2 min with transitions before I got the 500 MB message. Now, with exactly the same settings, I have created several videos 3 min plus without seeing the problem. However, when checking file sizes (installed 3rd party Metapho on my iPad), all recent movies was way below 500 MB. So it seams DJI have done something to reduce the file sizes in DJI GO 4.2.2x. Has anyone created a video bigger than 500 MB recently?  
2018-6-15
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Tomcatuk
Captain
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United Kingdom
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https://forum.dji.com/thread-152634-1-1.html
iOS 4.2.21 was released a day ago
2018-6-15
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frav
lvl.3
Flight distance : 791184 ft
Sweden
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I got the 500MB error message again in the iOS 4.2.22 version...
2018-7-23
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EdisonW1979
First Officer
Flight distance : 1535679 ft
Canada
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Folks, don't expect much, you won't be as disappointed in the end when DJI leaves you hanging high and dry...

Prime example, one of their "admins" waltzes in, asks if they can help, or requests some form of log or photo/video capture about the reported issue, and afterwards are usually never to be heard from again; their standard M.O.
2018-7-23
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