mhowellsmead
lvl.1
Switzerland
Offline
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DJI Diana Posted at 2018-4-2 18:56
Hi there, I'm sorry to hear about the issue that you are experiencing. You can contact our support team to start a case number from the website: https://www.dji.com/support and then send it in for diagnosis. If there is any further issue or difficulties, please feel free to let us know, we'll here for help. Thank you for your support.
I tried to do that yesterday, but the serial number on the controller wasn't recognized by your support system. Do I need to quote the serial number of the Mavic Air instead, even if the problem is with the controller? |
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