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Failed to upgrade brand new Inspire 2 firmware
684 6 2018-4-8
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Ikbal Arafa
lvl.3
Flight distance : 730814 ft
Tunisia
Offline

Hi,
My brand new Inspire 2 failed to upgrade to the latest firmware. It always stops at 25%  . And it's the same issue whenever I use the Ios app or the Dji assistant. error code 0X152800
The Dji support is asking me to send it back for service. It's a huge problem for me because I can't send it via a normal courrier from my country. It's very complicated.
The X4s is working fine. But I want to use my X7.
So is there a trick that can make it work for me?
20180408_221657.jpg
failed ipad upgrade.jpg
2018-4-8
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Sorry for the difficulties you are experiencing, could you please help to export the log file via DJI Assistant 2 for further analysis? Please find it in the below path and then upload to Dropbox or Google Drive and post the link here, thank you.
DJI Assistant 2(windows): C:/Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log
DJI Assistant 2(MAC):~/Library/Application Support/DJI Assistant 2/upgrade_log
2018-4-8
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Ikbal Arafa
lvl.3
Flight distance : 730814 ft
Tunisia
Offline

DJI Mindy Posted at 2018-4-8 20:21
Sorry for the difficulties you are experiencing, could you please help to export the log file via DJI Assistant 2 for further analysis? Please find it in the below path and then upload to Dropbox or Google Drive and post the link here, thank you.
DJI Assistant 2(windows): C:/Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log
DJI Assistant 2(MAC):~/Library/Application Support/DJI Assistant 2/upgrade_log

Hi Dji Mindy,

Thank you for your help.
Here is a link to some Log Files : https://www.dropbox.com/sh/r57cw ... OhiUqCQgYlHsva?dl=0
Best regards,

Ikbal
2018-4-9
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Ikbal Arafa Posted at 2018-4-9 15:26
Hi Dji Mindy,

Thank you for your help.

I don't think it is the log file, please check the log format below: 89752026-F026-C6A1-4403-C8DE0DEC424C.png
2018-4-11
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Ikbal Arafa
lvl.3
Flight distance : 730814 ft
Tunisia
Offline

I'm sorry Dji Mindy. I can't find the Dji assistant 2 folder in APPLICATION SUPPORT FOLDER.
Is there another way to export the Log files?

Best

Ikbal
2018-4-11
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Ikbal Arafa Posted at 2018-4-11 14:17
I'm sorry Dji Mindy. I can't find the Dji assistant 2 folder in APPLICATION SUPPORT FOLDER.
Is there another way to export the Log files?

This log will be more valuable for us to analyze, how about re-install the DJI Assistant 2, upload again and check if the log can be found? We are sorry for the inconvenience.
2018-4-12
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Ikbal Arafa
lvl.3
Flight distance : 730814 ft
Tunisia
Offline

Dji mindy sorry for my misunderstanding but how do I upload/export the log files?
Are generated automatically or should I export them from Assistant2?
2018-4-12
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