I just got my osmo mobile 2 and it's great, but there is a low hum of motor noise in the audio. This really sucks because I planned on using instagram live and stories, but the audio is unusable. It is especially bad in portrait mode. Is this normal or is my unit defective? And before you ask, my phone is well balanced.

Hi Kyle, sorry to read on the trouble you are experiencing, just to verify, does the mobile phone mount close to the silicone in the tilt motor? Are the Holder LockKnob and Balance Adjustment Lock tightened? If the issue persists, any chance to provide a short video about the motor noise for further support? Thank you.

DJI Mindy Posted at 2018-4-8 23:16
Hi Kyle, sorry to read on the trouble you are experiencing, just to verify, does the mobile phone mount close to the silicone in the tilt motor? Are the Holder LockKnob and Balance Adjustment Lock tightened? If the issue persists, any chance to provide a short video about the motor noise for further support? Thank you.

Everything is tightened down and I have tried moving the phone closer and farther from the silicone and it doesn't help. I have video of it uploading now and I'll link it when it's done.

DJI Mindy Posted at 2018-4-8 23:16
Hi Kyle, sorry to read on the trouble you are experiencing, just to verify, does the mobile phone mount close to the silicone in the tilt motor? Are the Holder LockKnob and Balance Adjustment Lock tightened? If the issue persists, any chance to provide a short video about the motor noise for further support? Thank you.

kylelitwack Posted at 2018-4-9 15:22
https://youtu.be/KTGqH_mkPtw

Thanks for the video, due to sensor noise, the handle may vibrate slightly when the gimbal is moving, this is normal, the Osmo Mobile 2 new firmware has been released, please update at you most convenience to have a try.

DJI Mindy Posted at 2018-4-11 03:42
Thanks for the video, due to sensor noise, the handle may vibrate slightly when the gimbal is moving, this is normal, the Osmo Mobile 2 new firmware has been released, please update at you most convenience to have a try.

I'm having the same issue.

I just tried this and I don't have any motor noise, Im on the latest firmware. Cant tell if the issue was there or not before I upgraded.
Tried with both DJI Go and Filmic Pro.

I have tested this on two other DJI Mobiles and it does not produce this sound. DJI told me this was normal and due to the sensor and motor noises but I have to disagree with that. I will upgrade firmware and try again and while using a different video app with the mobile 2 and report back.

I'm having the same issue. I followed all your recommendations and they 'did not' work.

jmacri Posted at 3-10 14:25
I'm having the same issue. I followed all your recommendations and they 'did not' work.

I think I know what the issue is... My iPhone selfie microphone is dirty and needs to be cleaned. Looks like it picked up some dirt and lint. Will let you know if this clean will help the issue.

Hi guys. Have you solved the problem? I have just bought new one Osmo mobile 2 and same problem. I replaced it for new one and there is the same problem. I am disappointed about it. I am using Iphone 7.

Interesting.  I have an older 2 axis gimble, which produced a low humming from the servo-motors working.  I was curious if this gimble produced the same noise.  For some it does and for others it doesn't.  Please keep us posted.

man I am having the same problem as you, but with my brand new mobile 3.  any ideas as to how to fix it?  what did you do?

I'm having same issue with my brand new mobile 3.  any ideas on fixing it.  its ruined my videos with this sound.