I lost my Mavic Air when travelling to Taiwan. Already contacted DJI Support and waiting them to analyse my flight record.

Hope will have a good news!

What happened?

I really no idea what happen. I just download the video from my cache. I will try to post it and show you

Hi kfloke, I'm sorry to hear about the accident. Glad to know that you have contacted our support for the data analysis, please feel free to let us know the update, thanks!

DJI Diana Posted at 2018-4-14 20:31
Hi kfloke, I'm sorry to hear about the accident. Glad to know that you have contacted our support for the data analysis, please feel free to let us know the update, thanks!

Thank!

Hey man sorry to here that, you can upload your log to link below might help you understand what happened.

Just click on link and follow instructions come back here and post your link.

http://www.phantomhelp.com/LogViewer/Upload/

hallmark007 Posted at 2018-4-15 02:48
Hey man sorry to here that, you can upload your log to link below might help you understand what happened.

Just click on link and follow instructions come back here and post your link.

Hi, I upload the flight log... hope is this:

http://www.phantomhelp.com/LogViewer/11IYXVQKWDCOWKBBHAZ3/

kfloke Posted at 2018-4-15 02:55
Hi, I upload the flight log... hope is this:

http://www.phantomhelp.com/LogViewer/11IYXVQKWDCOWKBBHAZ3/

Sorry for the loss, No satellites, GPS, Home Point? Why would you fly under these circumstances?

Sorry to see that mate! Hope you get a new one soon.

Strange. Did you take off from a cliff of some sorts. It never ever picked up one satellite according to the info you sent.

Sorry for your loss, hope you're back up and flying soon.

QuadKid Posted at 2018-4-15 03:04
Sorry for the loss, No satellites, GPS, Home Point? Why would you fly under these circumstances?

It is within my sight. Just do not know why the drone keep navigate to left while my RC stock is push to right... I doubt is the wind too strong

A CW Posted at 2018-4-15 04:05
Sorry to see that mate! Hope you get a new one soon.

Gotta save for few months lol

Kevjones1959 Posted at 2018-4-15 05:35
Strange. Did you take off from a cliff of some sorts. It never ever picked up one satellite according to the info you sent.

Yeah.. is a cliff area

Woe Posted at 2018-4-15 05:47
Sorry for your loss, hope you're back up and flying soon.

Sure...

kfloke Posted at 2018-4-15 02:55
Hi, I upload the flight log... hope is this:

http://www.phantomhelp.com/LogViewer/11IYXVQKWDCOWKBBHAZ3/

Hi kfloke looking at your log , it very much looks like you took off with very little or no gps, no long or lat is recorded on your log, so its impossible to know what kind of location you were flying in, although you were trying to make some stick movements when flying without gps stick movements should be always 100% because you are fighting the drift of your aircraft, in this situation you should always try landing as soon as you can.
I suspect your aircraft went to ATTI mode and just drifted on the wind.
You should contact dpi support and start a case.
Good Luck

hallmark007 Posted at 2018-4-15 06:34
Hi kfloke looking at your log , it very much looks like you took off with very little or no gps, no long or lat is recorded on your log, so its impossible to know what kind of location you were flying in, although you were trying to make some stick movements when flying without gps stick movements should be always 100% because you are fighting the drift of your aircraft, in this situation you should always try landing as soon as you can.
I suspect your aircraft went to ATTI mode and just drifted on the wind.
You should contact dpi support and start a case.

Thank mate... I already contacted DJI Support and open a case. Also sent them the flight records too. Waiting their analyses.

I gotta accept it whatever outcome

kfloke Posted at 2018-4-15 06:40
Thank mate... I already contacted DJI Support and open a case. Also sent them the flight records too. Waiting their analyses.

I gotta accept it whatever outcome

Well all I can tell you is I’ve seen similar cases go both ways, fingers crossed you will have a good outcome.

Yeah hoping for the best but does not look good.  Took off with no satellites.  Looks like it crashed at 2m55.1 seconds.  Did you try and find it?  Could not of been far how fast it crashed.

kfloke Posted at 2018-4-15 05:51
It is within my sight. Just do not know why the drone keep navigate to left while my RC stock is push to right... I doubt is the wind too strong

Keep in mind with no satelites it does not take much to make it drift a certain direction.  

kfloke Posted at 2018-4-15 05:51
Gotta save for few months lol

Bless you - never happened to me but always in the back of my mind as it can happen to any of us at any time the drone is in the air.

SparksBird Posted at 2018-4-15 07:48
Yeah hoping for the best but does not look good.  Took off with no satellites.  Looks like it crashed at 2m55.1 seconds.  Did you try and find it?  Could not of been far how fast it crashed.

For sure it drop into river

A CW Posted at 2018-4-15 07:50
Bless you - never happened to me but always in the back of my mind as it can happen to any of us at any time the drone is in the air.

Thanks and agree

kfloke Posted at 2018-4-15 07:54
Thanks and agree

         

My sincere sympathy for your loss!

Wachtberger Posted at 2018-4-15 08:19
My sincere sympathy for your loss!

Thank mate

Sorry for the loss... very scary when it happens and also a bit unsettling. Like a lost dog or pet you cant find and don't know why it left.  I think you may know by now your errors and too bad it costs you a drone to learn it... the next one will be the "keeper" ;)
Again Sorry and Thanks for sharing!

Bob Brown Posted at 2018-4-15 08:26
Sorry for the loss... very scary when it happens and also a bit unsettling. Like a lost dog or pet you cant find and don't know why it left.  I think you may know by now your errors and too bad it costs you a drone to learn it... the next one will be the "keeper" ;)
Again Sorry and Thanks for sharing!

Yeah... you are damn right

kfloke Posted at 2018-4-15 08:36
Yeah... you are damn right

I know the feeling... I lost a quad I built last year before I got the MP. Had no GPS and I mounted a FPV camera and got some goggles. Kid you not the 2nd flight I went up up up and lost signal to the camera. PaNiC! I could not regain signal and ran around in circles for minutes saying "oh no - oh no" what just happened?!?!? Total panic.. not fun at all. I did take procedures after losing signal to gain altitude and "guess" what direction it was facing when I lost signal... hopefully navigated it to a corn field outside of the residential area. I posted signs and spread the word in my neighborhood ready to take responsibility for damages and pay a reward for recovery/return. never found it again. *poof* I even used my current MP to hunt for it. Gone forever.

Sorry about the loss mate, next time make sure you get at least 10 sats before taking off, also use UAV app, it is very good for wing and tells of available sats in the area.

Bob Brown Posted at 2018-4-15 08:55
I know the feeling... I lost a quad I built last year before I got the MP. Had no GPS and I mounted a FPV camera and got some goggles. Kid you not the 2nd flight I went up up up and lost signal to the camera. PaNiC! I could not regain signal and ran around in circles for minutes saying "oh no - oh no" what just happened?!?!? Total panic.. not fun at all. I did take procedures after losing signal to gain altitude and "guess" what direction it was facing when I lost signal... hopefully navigated it to a corn field outside of the residential area. I posted signs and spread the word in my neighborhood ready to take responsibility for damages and pay a reward for recovery/return. never found it again. *poof* I even used my current MP to hunt for it. Gone forever.

oh my, is really not fun to thinking about it

Suren Posted at 2018-4-15 09:08
Sorry about the loss mate, next time make sure you get at least 10 sats before taking off, also use UAV app, it is very good for wing and tells of available sats in the area.

HI Suren, thanks for the info. Yes, I did check the UAV app before fly.. maybe luck is not on me

I never take off without GPS signal.  The stability of Mavic rely more on the GPS than the camera.  

Bob Brown Posted at 2018-4-15 08:55
I know the feeling... I lost a quad I built last year before I got the MP. Had no GPS and I mounted a FPV camera and got some goggles. Kid you not the 2nd flight I went up up up and lost signal to the camera. PaNiC! I could not regain signal and ran around in circles for minutes saying "oh no - oh no" what just happened?!?!? Total panic.. not fun at all. I did take procedures after losing signal to gain altitude and "guess" what direction it was facing when I lost signal... hopefully navigated it to a corn field outside of the residential area. I posted signs and spread the word in my neighborhood ready to take responsibility for damages and pay a reward for recovery/return. never found it again. *poof* I even used my current MP to hunt for it. Gone forever.

Sad story my friend.  Seriously.  Too bad it was never found.  Wonder if some corn is feeding off of it now?

SparksBird Posted at 2018-4-15 18:21
Sad story my friend.  Seriously.  Too bad it was never found.  Wonder if some corn is feeding off of it now?

Hahaha... I really had no idea. Do not wish to think about it anymore... lol

GOOD NEWS!!! Got an email from DJI Support, they will warranty my drone and send me a replacement!!! Big Thank You!!!

Great news!  Although this does bring to question DJI's decision process. I've read numerous posts of probably battery fall outs by Spark owners that only had a 30% coupon but here we have what looks like pilot error (no offence to op) and full refund?

Is there something I'm not getting here?

Spruce Posted at 2018-4-17 04:40
Great news!  Although this does bring to question DJI's decision process. I've read numerous posts of probably battery fall outs by Spark owners that only had a 30% coupon but here we have what looks like pilot error (no offence to op) and full refund?

Is there something I'm not getting here?

Hi Spruce, honestly I had no idea what happen. I send DJI Support the flight records and got email from them confirmed is a warranty case.