I have a defect in the image of the Phantom 4 camera
688 10 2018-4-17
Uploading and Loding Picture ...(0/1)
o(^-^)o
Fams
lvl.3
Flight distance : 1652172 ft
  • >>>
Spain
Offline

after sending a guarantee to Dji gimbal with problem of being twisted to the side I get like some waves down in the image.Also update to the 0700 the last one is a normal ph4.Can someone help me or the same thing happens?
2018-4-17
Use props
Fams
lvl.3
Flight distance : 1652172 ft
  • >>>
Spain
Offline

also say that I tried it without flying like a hand gimbal and the same thing happens
2018-4-17
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Online

Hi there, please try to refresh the latest v02.00.0700 firmware and calibrate the IMU and compass. If the issue persists, please provide me with the video of this case for better confirmation.
2018-4-17
Use props
Fams
lvl.3
Flight distance : 1652172 ft
  • >>>
Spain
Offline

DJI Thor Posted at 2018-4-17 21:01
Hi there, please try to refresh the latest v02.00.0700 firmware and calibrate the IMU and compass. If the issue persists, please provide me with the video of this case for better confirmation.

In the FPV also appears this shot is without flying the drone is used as a hand GIMBAL. IMU caliber and COMPASS after upgrading. Venir of change of GIMBAL of DJI by failure in the position of the GIMBAL. RECOMNIENDAS ME then. Thanks a lot.
I leave the bug LINK
2018-4-18
Use props
Fams
lvl.3
Flight distance : 1652172 ft
  • >>>
Spain
Offline


That's the one I have v02.00.0700 firmware
2018-4-18
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Online

Fams Posted at 2018-4-18 14:47
In the FPV also appears this shot is without flying the drone is used as a hand GIMBAL. IMU caliber and COMPASS after upgrading. Venir of change of GIMBAL of DJI by failure in the position of the GIMBAL. RECOMNIENDAS ME then. Thanks a lot.
I leave the bug LINK
https://youtu.be/6k6sJTNhsCA

Thank you for getting back. However, the link to the video doesn't work, could you please check again?
2018-4-18
Use props
Fams
lvl.3
Flight distance : 1652172 ft
  • >>>
Spain
Offline

DJI Thor Posted at 2018-4-18 20:33
Thank you for getting back. However, the link to the video doesn't work, could you please check again?

EXCUSE ME HAD THE VIDEO AS PRIVATE
TRY IT NOW
2018-4-19
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Online

Fams Posted at 2018-4-19 14:44
EXCUSE ME HAD THE VIDEO AS PRIVATE
TRY IT NOW

Thank you for your video. Do you have spare filters? If yes, please try to change the filter and see if the issue persists. If yes, I am afraid you might need to send the drone in again. Sorry for the inconvenience.
2018-4-19
Use props
Mad Mavic
lvl.2
Flight distance : 1398950 ft
United States
Offline

if what you are describing is what I've seen termed "jello effect" then I would look for some part of the hard surface of the gimbal making contact with a hard surface on the drone. Its common on the Mavic Pro. Aside from that, I'm afraid 'Im not much help.
2018-4-28
Use props
Mad Mavic
lvl.2
Flight distance : 1398950 ft
United States
Offline

It seems that DJI is living up to their communist roots and have deleted my posts where I explained how awful their service is. It seems the curtain has been pulled back.
2018-5-3
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

Mad Mavic Posted at 2018-5-3 02:14
It seems that DJI is living up to their communist roots and have deleted my posts where I explained how awful their service is. It seems the curtain has been pulled back.

Hello Sir, we didn't change or delete your post, if you mean we moved the thread, since you are complaining the after-sales service, it would be more convenient for us to keep following up in Service forum. Thanks for your understanding. GTScreenshot_20180504_142738.png
2018-5-3
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules