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Recording stops after 10-15 seconds
1479 2 2018-4-19
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fans4c1c1858
New
Denmark
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Hi
When i start recording, it stops after 10-15 seconds. And when i want to see the photos or videos on the phone,  all i see is a purple square, where the videos are. But i cant play them, or see the photos.
I have tried to download them, but it wont let me. I have lots of space on the SD card, and no alarms in the app.
What is wrong?
2018-4-19
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Wachtberger
Captain
Flight distance : 261509 ft
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Is your SD card maybe too slow or not properly formatted? Try with the internal memory of Mavic Air to see if all functions well. Then format your SD card with GO 4 and test again saving the videos pictures there. If it still doesn't work then, try a faster SD card.
2018-4-19
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi there, I'm sorry to hear about the issue that you are experiencing. Please try to do the troubleshooting as the Wachtberger mentioned, please feel free to let us know the update, thanks!
2018-4-19
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