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Care Refresh
402 6 2018-4-19
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RCkable5
lvl.3
Flight distance : 427684 ft
United States
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Can someone tell me how to start a Care Refresh claim of a Mavic Pro? In the FAQ it says contact DJI Support via phone, email, or live chat and then i can send it to a repair place.   but i dont see any of these listed in the FAQ's or any other place.  I am in the USA if that makes a difference as to how to contact them.
2018-4-19
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M2Wair
Captain
Flight distance : 1171719 ft
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Ireland
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Here you go,

https://www.dji.com/service/repair

2018-4-19
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RCkable5
lvl.3
Flight distance : 427684 ft
United States
Offline

thank you I got it now..starting my claim unfortunately
2018-4-19
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M2Wair
Captain
Flight distance : 1171719 ft
  • >>>
Ireland
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RCkable5 Posted at 2018-4-19 08:23
thank you I got it now..starting my claim unfortunately

Sorry to read you had an issue but DJI will get you back flying in a relatively short period.
2018-4-19
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RCkable5
lvl.3
Flight distance : 427684 ft
United States
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Yeah I wasn't happy at all, and now I find out I have to have PayPal in order to get this done. ugh
2018-4-19
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DJI Mindy
Administrator
Flight distance : 7 ft
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RCkable5 Posted at 2018-4-19 08:26
Yeah I wasn't happy at all, and now I find out I have to have PayPal in order to get this done. ugh

Only DJI Care Refresh Express needs to be paid in advance, if you do not want to pay before sending in, please select the normal DJI Care Refresh service. GTScreenshot_20180420_102011.png
2018-4-19
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RCkable5
lvl.3
Flight distance : 427684 ft
United States
Offline

Thanks Mindy....I actually did the care refresh express. I guess we can chalk it up to me being in a hurry to get it sent off and replaced.  
2018-4-19
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