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Can’t log into forum using dji go
403 16 2018-4-20
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RedHawk420
First Officer
Flight distance : 88583 ft
Canada
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Getting an error message (login failed) when I try and use the dji Go app to access the forum.
This is recent development and uninstalling and restalling doesn’t seem to help.
I am using iOS and the most recent dji Go version.
Any ideas?
2018-4-20
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Hellsgate
Captain
Flight distance : 1991555 ft
Australia
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The same thing happened to me a few days ago not sure what it was.
I was able to get on via my computer ok.
I uninstalled the app from my tablet and was redownloading it then it all syaryed working again fine.
Thought maybe they were having problems or doing something to the server.
2018-4-20
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RedHawk420
First Officer
Flight distance : 88583 ft
Canada
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Hellsgate Posted at 2018-4-20 04:04
The same thing happened to me a few days ago not sure what it was.
I was able to get on via my computer ok.
I uninstalled the app from my tablet and was redownloading it then it all syaryed working again fine.

Interesting. It seems I can get on using my iphone but not my iPad mini. Hope that doesn’t effect my fling because I use the iPad mini for flying
2018-4-20
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Hellsgate
Captain
Flight distance : 1991555 ft
Australia
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No it shouldnt i could fly fine just couldnt access the forum
2018-4-20
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Hellsgate
Captain
Flight distance : 1991555 ft
Australia
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I know there doing work on the servers on the 22nd but thats still a cple of days away yet at first i thought that was the cause untill i re checked the dates.
I have no idea of the cause perhaps dji admin may have an answer.
2018-4-20
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi, I'm sorry to hear about the issue that you are experiencing. Could you please show us a screenshot of the error message? We'll look into it, thanks!
2018-4-20
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RedHawk420
First Officer
Flight distance : 88583 ft
Canada
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Here’s the screen shot
5C5B7667-A6DB-4505-AAB4-31E0F7F22E0B.png
2018-4-20
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RedHawk420
First Officer
Flight distance : 88583 ft
Canada
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DJI Diana Posted at 2018-4-20 05:19
Hi, I'm sorry to hear about the issue that you are experiencing. Could you please show us a screenshot of the error message? We'll look into it, thanks!

See below Diana
2018-4-20
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Daves Drone 555
Second Officer
Flight distance : 735755 ft
United Kingdom
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I am having the same issue with both DJI Go & DJI Go 4
2018-4-20
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RedHawk420
First Officer
Flight distance : 88583 ft
Canada
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What device?
2018-4-20
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Mickus
lvl.4
Flight distance : 601677 ft
United States
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Had the same issue but with acessing dji forum from tablet and computer. Have had to reset password 3 times in last month. Dji servers seem to have some sort of issue.
2018-4-21
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RedHawk420
First Officer
Flight distance : 88583 ft
Canada
Offline

Mickus Posted at 2018-4-21 02:21
Had the same issue but with acessing dji forum from tablet and computer. Have had to reset password 3 times in last month. Dji servers seem to have some sort of issue.

I can’t even log out. Not sure how I can reset the password
2018-4-21
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Hellsgate
Captain
Flight distance : 1991555 ft
Australia
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issue  is still ongoing with me can login on gaalaxy s7 edge but cant login on  galaxay s2 8 inch tablet
2018-4-21
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hallmark007
Captain
Flight distance : 4724977 ft
  • >>>
Ireland
Online

Having the same problem have reported, I’m using iPad Pro same message, no problem flying.
2018-4-21
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Hellsgate
Captain
Flight distance : 1991555 ft
Australia
Offline

Hello dji we have a problem been 4 days now still cant log in on tablet
2018-4-21
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RedHawk420
First Officer
Flight distance : 88583 ft
Canada
Offline

What happened to Diana?
I even  went on line with tech service who promised to email me with help but the silence is deafening
2018-4-21
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RedHawk420
First Officer
Flight distance : 88583 ft
Canada
Offline

It seems to be working this morning
2018-4-23
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