I went through the entire process to request a repair.  I have the ticket information.  It is requested I send the drone in.  Unfortunately, they don't indicate an address to send the drone to.  I have looked and looked and cannot find where I'm supposed to send it.  

Please help.?

After I filled out the support information DJI emailed me a UPS shipping label.

ZarcTheSpark Posted at 2018-4-20 08:26
After I filled out the support information DJI emailed me a UPS shipping label.

Hmmmm...That didn't happen.  Hopefully this thread passes by a DJI employee so I can get more info.

You should get a UPS shipping label.

hallmark007 Posted at 2018-4-20 13:36
You should get a UPS shipping label.

As I stated in the previous post I did not receive a UPS label.  I work in the tech industry so this isn't a case of he doesn't know how to check mail.  I simply never got a reply regarding my issue.

Rob

rsamsel1 Posted at 2018-4-20 13:43
As I stated in the previous post I did not receive a UPS label.  I work in the tech industry so this isn't a case of he doesn't know how to check mail.  I simply never got a reply regarding my issue.

Rob

You should have received an email to inform you to download ups shipping label I also don’t see a case number unless you have it blanked out.
Nobody is saying you can’t read emails, just trying to help.

hallmark007 Posted at 2018-4-20 13:58
You should have received an email to inform you to download ups shipping label I also don’t see a case number unless you have it blanked out.
Nobody is saying you can’t read emails, just trying to help.

No I didn't mean to sound mean. I just am not the type that missed an email.  It simply didn't come and I don't know how to proceed.

rsamsel1 Posted at 2018-4-20 14:05
No I didn't mean to sound mean. I just am not the type that missed an email.  It simply didn't come and I don't know how to proceed.

You could try contacting a mod here, but it will help if you have your case number, you could try emailing back dji , but you won’t get a reply until at least Monday.

hallmark007 Posted at 2018-4-20 14:13
You could try contacting a mod here, but it will help if you have your case number, you could try emailing back dji , but you won’t get a reply until at least Monday.

I was hoping a mod would help.  I don't see where to contact the mods directly and don't see an address at DJI that makes sense to ask about it.

rsamsel1 Posted at 2018-4-20 15:02
I was hoping a mod would help.  I don't see where to contact the mods directly and don't see an address at DJI that makes sense to ask about it.

support@dji.com , if you track down a mod just use the personal message under their avatar you will find them on plenty of threads, or they might just pop in here.
Good luck.

Hi SamselRob, I'm sorry to hear that you have not received the UPS shipping label. Your case has been forwarded to the related support team for a check, to ensure you can receive the email normally, could you please also provide us a second email box address? Thank you in advance!

DJI Diana Posted at 2018-4-20 21:28
Hi SamselRob, I'm sorry to hear that you have not received the UPS shipping label. Your case has been forwarded to the related support team for a check, to ensure you can receive the email normally, could you please also provide us a second email box address? Thank you in advance!

I can receive emails at

rsamsel@gmail.com
northwestadventureride@gmail.com
samselr@bsd405.org

Thank you,
Rob

rsamsel1 Posted at 2018-4-21 21:06
I can receive emails at

Thanks for your update. Please check your email carefully and you can check the spam and see if you missed the info before.

DJI Elektra Posted at 2018-4-21 23:18
Thanks for your update. Please check your email carefully and you can check the spam and see if you missed the info before.

I assure you I do not have an email with a shipping label.

Roab

rsamsel1 Posted at 2018-4-21 21:06
I can receive emails at

Hi Rob, thanks for providing the information, all your valid email addresses have been forwarded to the related support team, they will contact you and let you know the update on Monday, appreciate your good patience.

I did receive the label on all three email address now.  

Thank you
Rob

rsamsel1 Posted at 2018-4-24 09:50
I did receive the label on all three email address now.  

Thank you

Rob, thanks for keeping us updated, please follow the email instruction to pack the drone and bring the unit to the UPS store directly. Our facility will take care of it when it arrives.