We recently purchased the Osmo + and all the periferel extras which included two quad battery charging units. We did not receive any power cables for the two quad charging units or the Osmo+.

So since purchase we are not able to use the unit because we can not charge anything.

I've written 3 times to customer service and keep getting the same request sent back to me for more information. I fill out the information requested and send it back each time.

What is going on there that they can not seem to support their customers.

I desperately need a charging cord for the Osmo+ and two chargeing cords for the two quad battery chargers I purchased, or sadly I'll be forced to return the unit.

Hi, that must be frustrating you and we sincerely apologize for the unpleasant experience with our support team, could you please let me know the ticket number or your email address? We'll check it for you. Thank you in advance!