Hi DJI Admins hope you are doing well.
I was wondering if you can please help to look into my case. My ticket number is #1091495. I am waiting for my authorisation CASE number from DJI to get the brand new replacement of Mavic Pro Platinum Fly More Combo because the product I received was defective. I have been in touch with DJI Jane Fang to provide all the information that she requested but I am still waiting for her reply on the CASE number. Did not mean to rush but I am traveling with my wife this coming week and would hope to get the 1:1 store exchange at my authorised dealer before we leave for our travel. My wife purchased this drone for us in preparation for this trip and we truly hope that we can get the replacement urgently. She will be disappointed if we don't get the replacement in time before our travel. It is under warranty (found out about the defects less than 7 days of purchase and have copied my authorised dealer in my conversation with DJI Jane Fang). I live in Singapore and will be traveling to Hong Kong this coming week however I understand that the replacement should be done via my local authorized dealer in Singapore. My dealer is aware and will be happy to provide the replacement once I receive the CASE number.
Look forward to hearing from you and thank you. Regards.
PS: First of all, my apology as I did not know that we are not supposed to PM the DJI Admins directly. I PMed DJI Thor and DJI Mindy earlier.
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