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Osmo Mobile battery not charging (lights not blinking)
890 11 2018-4-23
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Bobo Le F
lvl.1

United Kingdom
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Hey there, I got my Osmo Mobile last August and only opened it today. Trying to charg the battery on my macpro but the lights don't go on. I can't change the thing as it's a gift from more than 6 months ago. Is there a place in London where I can take it to test if the problem is the battery or the gimbal?
2018-4-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Bobo, sorry for the trouble caused, it also could be the charging cable, please find the nearest recommended repair center for assistance, or you can also send in the device to DJI official repair center for further evaluation.
2018-4-23
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Bobo Le F
lvl.1

United Kingdom
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So, there's nothing I can do myself to test it or try anything else? You think it's faulty - either the cable, the battery, the gimbal, or all? Is that correct? Thanks!
2018-4-23
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Bobo Le F
lvl.1

United Kingdom
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DJI Mindy Posted at 2018-4-23 02:45
Hi Bobo, sorry for the trouble caused, it also could be the charging cable, please find the nearest recommended repair center for assistance, or you can also send in the device to DJI official repair center for further evaluation.


So, there's nothing I can do myself to test it or try anything else? You think it's faulty - either the cable, the battery, the gimbal, or all? Is that correct? Thanks!
2018-4-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Bobo Le F Posted at 2018-4-23 03:37
So, there's nothing I can do myself to test it or try anything else? You think it's faulty - either the cable, the battery, the gimbal, or all? Is that correct? Thanks!

I would like to know if the device can be turned on? If yes, what is the color of the right indicator? Is it red or green? If it is red, please try to clean the battery contact and the copper sheet inside the battery compartment with the alcohol. Besides, please try to pull out the charging cable a little bit or turn the cable to see if there is any response. If the issue persists, the device will need to be sent in for further evalution..
2018-4-23
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Bobo Le F
lvl.1

United Kingdom
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DJI Mindy Posted at 2018-4-23 07:02
I would like to know if the device can be turned on? If yes, what is the color of the right indicator? Is it red or green? If it is red, please try to clean the battery contact and the copper sheet inside the battery compartment with the alcohol. Besides, please try to pull out the charging cable a little bit or turn the cable to see if there is any response. If the issue persists, the device will need to be sent in for further evalution..

The device doesn't turn on at all.  I will send it back. Thanks.
2018-4-23
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DJI Mindy
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Flight distance : 7 ft
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Bobo Le F Posted at 2018-4-23 22:56
The device doesn't turn on at all.  I will send it back. Thanks.

Sorry for the trouble caused, hope the issue will be sorted out soon.
2018-4-24
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Thor1
First Officer
Flight distance : 165155 ft
Canada
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I had the same issue and this charger works https://www.amazon.com/gp/aw/d/B ... OxmL&ref=plSrch
2018-4-24
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Bobo Le F
lvl.1

United Kingdom
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Thor1 Posted at 2018-4-24 10:05
I had the same issue and this charger works https://www.amazon.com/gp/aw/d/B0759D41DR/ref=mp_s_a_1_5?ie=UTF8&qid=1524592969&sr=8-5&pi=AC_SX236_SY340_QL65&keywords=samsung+fast+charger&dpPl=1&dpID=41PhAfgOxmL&ref=plSrch

Thanks.  I've seen this is a very common issue with the osmos, but they are supposed to charge when plugged into macs right?
2018-4-25
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Bobo Le F
lvl.1

United Kingdom
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DJI Mindy Posted at 2018-4-24 03:19
Sorry for the trouble caused, hope the issue will be sorted out soon.

Thanks.  I've seen this is a very common issue with the osmos, but they are supposed to charge when plugged into macs right?
2018-4-25
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DJI Mindy
Administrator
Flight distance : 7 ft
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Bobo Le F Posted at 2018-4-25 08:21
Thanks.  I've seen this is a very common issue with the osmos, but they are supposed to charge when plugged into macs right?

Yes, the voltage and the current of the USB port in the computer are supported, it should work when plugging into Macs.
2018-4-26
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Thor1
First Officer
Flight distance : 165155 ft
Canada
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Bobo Le F Posted at 2018-4-25 08:20
Thanks.  I've seen this is a very common issue with the osmos, but they are supposed to charge when plugged into macs right?

as i said use a fast charger, the one i linked above, and it will work
2018-6-18
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