Hi All (and DJI Administrators)

I recently received the brand new set replacement for my earlier defective Mavic Pro Platinum Fly More Combo set. I just opened the new set and took out the battery to charge and noticed these white lines (scratches look-alike) that go across everywhere on the sticker of the battery compartment.

Can anyone please enlighten me why a brand new set comes with this sticker? Is this normal?

Thanks for your kind help.

Regards,

It's probably a refurbished unit as brand new ones don't have scratch marks like that

If I'm not mistaken, you can see by the SN your unit is a refurb one.

Montfrooij Posted at 2018-4-23 10:08
If I'm not mistaken, you can see by the SN your unit is a refurb one.

thanks for the kind info

A CW Posted at 2018-4-23 08:05
It's probably a refurbished unit as brand new ones don't have scratch marks like that

I initially thought so but I obtained it from an authorised dealer after authorization from DJI and the unit has never been activated before

Hi DJI Administrators

Can you please help to confirm if the unit I received is not a refurbished one?
SN: 08QUEBCP0100SZ

Thanks

Platinum Mavic Posted at 2018-4-23 16:58
Hi DJI Administrators

Can you please help to confirm if the unit I received is not a refurbished one?

Hi, I'm sorry to hear about the issue. The SN that you provided is not correct, it is not the same as the one in the photo you provided, so I help you checked the correct one as the photo showed#08QUEBCP0100ZS, to know that it is a brand new drone and it was activated under your account on 2018-04-22 23:10:12. Could you please try to fly the drone and check the performance? If the performances are great, then you don't need to worry about it. If there is anything else we can assist you with, please feel free to let us know, we'll here for help.

DJI Diana Posted at 2018-4-23 20:00
Hi, I'm sorry to hear about the issue. The SN that you provided is not correct, it is not the same as the one in the photo you provided, so I help you checked the correct one as the photo showed, to know that it is a brand new drone and it was activated under your account on 2018-04-22 23:10:12. Could you please try to fly the drone and check the performance? If the performances are great, then you don't need to worry about it. If there is anything else we can assist you with, please feel free to let us know, we'll here for help.

Dear Diana thanks much for your kind note; apologies for the typo on the earlier SN.

The correct number: SN: 08QUEBCP0100ZS

So it's confirmed brand new unit and not refurbished?

I will try to fly it this weekend and will let you guys know.

Platinum Mavic Posted at 2018-4-23 20:06
Dear Diana thanks much for your kind note; apologies for the typo on the earlier SN.

The correct number: SN: 08QUEBCP0100ZS

Hi, yes, checked the correct SN: 08QUEBCP0100ZS, it is a brand new drone, not the refurbished drone. Please check the performance, if there is any further issue, please feel free to let us know. Hope everything is great and happy flying.

DJI Diana Posted at 2018-4-23 20:12
Hi, yes, checked the correct SN: 08QUEBCP0100ZS, it is a brand new drone, not the refurbished drone. Please check the performance, if there is any further issue, please feel free to let us know. Hope everything is great and happy flying.

Thanks so much Diana for your kind confirmation and note

Platinum Mavic Posted at 2018-4-23 20:26
Thanks so much Diana for your kind confirmation and note

You are welcome.

Platinum Mavic Posted at 2018-4-23 20:26
Thanks so much Diana for your kind confirmation and note

Do you know why there are scratches?

Hi I was informed could be due to transport.

i think you must take a glance at the aircraft carefully

Hi integer, thanks for your kind advice; may I know where specifically that I need to look out for?

Platinum Mavic Posted at 2018-4-24 04:49
Hi integer, thanks for your kind advice; may I know where specifically that I need to look out for?

look at these points for dust or scratches

Hi integer thanks much, I am traveling and will look into this once I get a hold off my Mavic Pro Platinum

Hi Integer, thanks much for your kind help. I reviewed all the points that you kindly showed above and no obvious dust/scratches; looks quite pristine. I am just puzzled on why such scratches appeared on the sticker. Thanks much again

Platinum Mavic Posted at 2018-4-23 16:56
thanks for the kind info

You’re welcome

  Maybe, just maybe.......it happened during the installation of the sticker. I would think, but I don't know for sure, that it's installed by a human not a machine. With that said, I would think that it would have to be rubbed on to get it to stick and MAYBE during that process it got scratched.
Juz' Sayin'

Hi thanks for your kind thought and help

Hi All

Thought of sharing my positive experience with the DJI Customer Service. Jane in particular has been very helpful in providing excellent customer service.