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Unable to update firmware 2.01.02.0100
1031 11 2018-4-23
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RikDingo
First Officer
Flight distance : 2358225 ft
France
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My current version is
App 4.2.8Aircraft 01.01.0300
Remote 01.01.0010
Camera 01.07.20.98

I start the update procedure with the inspire 2 connected to my crystalsky via USB.
It download the fimware and start the update but after a while  I got :
Update Failed Restart the Equipment and try again later.
Reason : 0x02010003



Help me please.



2018-4-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Rik, could you please try to update the firmware via DJI Assistant 2 to see if the error persists?
2018-4-23
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RikDingo
First Officer
Flight distance : 2358225 ft
France
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DJI Mindy Posted at 2018-4-23 23:18
Rik, could you please try to update the firmware via DJI Assistant 2 to see if the error persists?

Same thing with dji assistant 2.
When it reaches update at 79%, the inspire reboot, then the procedure seems to continue and 2 minutes after that, I have a failure message (undefined 0x020103)
the debug.txt and erro.txt are empty
2018-4-23
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RikDingo
First Officer
Flight distance : 2358225 ft
France
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2018-4-24
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DJI Mindy
Administrator
Flight distance : 7 ft
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Thank you for the screenshot, we will need the upgrade log for further analysis, please exported the log via the steps below:
DJI Assistant 2 (Windows): C:/Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log
DJI Assistant 2(MAC): ~/Library/Application Support/DJI Assistant 2/upgrade_log
Once you get them, please upload to Dropbox or Google Drive and post the link here, thanks for your assistance in advance.
2018-4-24
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RikDingo
First Officer
Flight distance : 2358225 ft
France
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DJI Mindy Posted at 2018-4-24 00:20
Thank you for the screenshot, we will need the upgrade log for further analysis, please exported the log via the steps below:
DJI Assistant 2 (Windows): C:/Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log
DJI Assistant 2(MAC): ~/Library/Application Support/DJI Assistant 2/upgrade_log

THE LINK IS HERE !
2018-4-24
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DJI Mindy
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Oops, sorry I do not have the access to open that link. Can you please upload to other platform?
2018-4-24
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RikDingo
First Officer
Flight distance : 2358225 ft
France
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DJI Mindy Posted at 2018-4-24 00:31
Oops, sorry I do not have the access to open that link. Can you please upload to other platform?

link google drive
is it ok ?
2018-4-24
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DJI Mindy
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RikDingo Posted at 2018-4-24 00:39
link google drive
is it ok ?

Yes, I can open it now, thanks for your time, I have forwarded it to our engineers for analysis, will come back to you soon, thanks for your patience.
2018-4-24
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Alex White
lvl.1
Flight distance : 5433 ft
United Kingdom
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Hi any response on this issue, I am getting the same fault.
Thanks
2018-4-30
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Alex White
lvl.1
Flight distance : 5433 ft
United Kingdom
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OK, I figured a work around:
I disconnected the X5S and ran the update via the Crystal Sky which worked.
Reattached X5S and ran update via assistant 2 as it declared inconsistant modules - (guessing the batteries & camera) which worked.
Swapped to new set of batteries which updated OK.

Now going through the rest of  my batteries updating the firmware on them.
2018-4-30
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RikDingo
First Officer
Flight distance : 2358225 ft
France
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Alex White Posted at 2018-4-30 12:38
OK, I figured a work around:
I disconnected the X5S and ran the update via the Crystal Sky which worked.
Reattached X5S and ran update via assistant 2 as it declared inconsistant modules - (guessing the batteries & camera) which worked.

did the exact same thing !!! and it worked !
2018-5-1
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