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Serial Number Difference
1363 5 2018-4-24
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djiuser_MTTXjroZnSyD
lvl.1
Flight distance : 3904 ft
United States
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When I registered for Care Refresh the S/N showed up on the screen, I assumed it was correct.  When I looked at the  DJI Care Refresh Service Agreement that got emailed to me the S/N is different than what is on the drone.  What do I do to resolve this?
2018-4-24
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DJI Mindy
Administrator
Flight distance : 7 ft
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Could you please provide us the picture of your serial number, the screenshot of the Service Agreement and the order number for further support? Thank you.
2018-4-24
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djiuser_MTTXjroZnSyD
lvl.1
Flight distance : 3904 ft
United States
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DJI Mindy Posted at 2018-4-24 18:03
Could you please provide us the picture of your serial number, the screenshot of the Service Agreement and the order number for further support? Thank you.

See attached
2018-4-25
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djiuser_MTTXjroZnSyD
lvl.1
Flight distance : 3904 ft
United States
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Order # 0013696081971, how did this happen
2018-4-25
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DJI Susan
Administrator

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djiuser_MTTXjroZnSyD Posted at 2018-4-25 05:48
Order # 0013696081971, how did this happen

Received with thanks! We're checking the exact status with the right team and will help you get an update soon.
2018-4-25
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DJI Susan
Administrator

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Update: I've checked with the right team that they confirmed that 08QCE8A0122ER6 was input in the order of 0013696081971 at that time. If it is not the right one, please write an email to djicare@dji.com, they will guide you the further steps.
2018-4-25
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