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Gimbal Problem After Crash
834 1 2018-4-25
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JHenderson
lvl.2
Flight distance : 67621 ft
United States
Offline

My Mavic Air hit a tree and fell to the ground. All's well except the gimbal cracked. So I ordered a new one and put it in yesterday. Now the gibmal won't activate upon start up. It moves up and down, but when it goes side to side it just locks up in a cock-eyed way. Drone works fine, camera takes pics and movies, but there is no control of the gimbal. I refreshed firmware, recalibrated the IMU, took out gimbal and reinstalled but get the same thing. Gimbal will not calibrate--never goes beyone 10%.
I get camera error Code 3 when I link drone to controller and after about a minute it says Gimbal Overload.


Any ideas?
Jonathan
2018-4-25
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Online

Hi Jonathan, I'm sorry to hear about the accident. Please kindly contact our support to start a case and send it in for a full diagnosis: https://www.dji.com/support. Thanks!
2018-4-25
Use props
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