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Unable to login to DJI App
2612 22 2018-4-25
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Chris641
lvl.1
Flight distance : 50935 ft
Switzerland
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Hi all
i have a Mavic Pro Platinum and flew quite a lot. Last week i bought the new Mavic Air and wanted to activate it. It was a bit strange but the iOS App asked me to
log in again - and there where trouble started.
I cannot login to the APP, neither on the Ipad and on the Iphone as well not. Login to the DJI Shop or the Support is with the same credentials easyily possible.
Of course i deleted the app and reinstalled it with the same error. A few days ago i sent a message to the support but it seems that they have no clue.

can anyone help me?
1. activate the mavic air and
2. get my account back?

many many thanks in advance
chris
2018-4-25
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matzAB
lvl.1
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I can't login into the DJI Go4 App neither. I was logged in before and didn't use the app for two weeks. Last saturday I flew again and when I wanted to share my photos, the app said that I am not logged in. So I tried it with the same credentials as before. But no chance. Tried on my iPhone and my iPad. It says that the username or password is wrong. But these are definitely correct. I can login on my desktop to my DJI Account without any problems.
2018-4-25
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DJI Diana
Super Moderator
Flight distance : 2408 ft

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Hi chris, I'm sorry to hear about the issue that you are experiencing. Could you please show us a screenshot of the error message? We'll look into it. In order to do the troubleshooting, could you please try to log in your account on a computer from the website: https://account.dji.com/login?ap ... %2Finfo%23downloads, please feel free to let us know the update, thanks!
2018-4-25
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Woe
Captain
Flight distance : 2563760 ft
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DJI Diana Posted at 2018-4-25 19:31
Hi chris, I'm sorry to hear about the issue that you are experiencing. Could you please show us a screenshot of the error message? We'll look into it. In order to do the troubleshooting, could you please try to log in your account on a computer from the website: https://account.dji.com/login?ap ... %2Finfo%23downloads, please feel free to let us know the update, thanks!

I'm having issues logging in on my iPad as well. But only when trying to access the forum.  I can access everything else.
2018-4-25
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PHL
First Officer
Flight distance : 1024829 ft
Australia
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Woe Posted at 2018-4-25 20:24
I'm having issues logging in on my iPad as well. But only when trying to access the forum.  I can access everything else.

Same, only toe forum from DJI Go 4 on the iPad. All other functionality appears intact. No problems logging in from the web.
2018-4-25
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Woe
Captain
Flight distance : 2563760 ft
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PHL Posted at 2018-4-25 20:47
Same, only toe forum from DJI Go 4 on the iPad. All other functionality appears intact. No problems logging in from the web.

Same
2018-4-25
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Chris641
lvl.1
Flight distance : 50935 ft
Switzerland
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DJI Diana Posted at 2018-4-25 19:31
Hi chris, I'm sorry to hear about the issue that you are experiencing. Could you please show us a screenshot of the error message? We'll look into it. In order to do the troubleshooting, could you please try to log in your account on a computer from the website: https://account.dji.com/login?ap ... %2Finfo%23downloads, please feel free to let us know the update, thanks!

Login to the account with the same credentials without any issues.
attached the desired screenshot. as mentioned as well sent to DJI Support with no answer!
2018-4-25
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matzAB
lvl.1
Germany
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Chris641 Posted at 2018-4-25 22:31
Login to the account with the same credentials without any issues.
attached the desired screenshot. as mentioned as well sent to DJI Support with no answer!
[view_image]

That's what I get...
2018-4-25
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DJI Diana
Super Moderator
Flight distance : 2408 ft

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Chris641 Posted at 2018-4-25 22:31
Login to the account with the same credentials without any issues.
attached the desired screenshot. as mentioned as well sent to DJI Support with no answer!
[view_image]

Hi, thank for providing the screenshot, it said the wrong account or password, so could you please try to reset a new password and then log in the account again? Please open this link: https://account.dji.com/login?ap ... %2Finfo%23downloads, then enter the email account and click the "Forgot password" to reset a new password. Thanks!

2018-4-26
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Thudd
First Officer
Flight distance : 1488070 ft
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PHL Posted at 2018-4-25 20:47
Same, only toe forum from DJI Go 4 on the iPad. All other functionality appears intact. No problems logging in from the web.

Same here. It shows my avatar at first when I open page in app, but when I try and enter Mavic forum, I can't log in.  So, I am logged in with app, just can't get to forum.
2018-4-26
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Thudd
First Officer
Flight distance : 1488070 ft
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Thudd Posted at 2018-4-26 03:11
Same here. It shows my avatar at first when I open page in app, but when I try and enter Mavic forum, I can't log in.  So, I am logged in with app, just can't get to forum.

Ok. So my last post was via computer. Now I am on my iPad mini 4 and it now seems to be resolved. Go figure.
2018-4-26
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Chris641
lvl.1
Flight distance : 50935 ft
Switzerland
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DJI Diana Posted at 2018-4-26 03:02
Hi, thank for providing the screenshot, it said the wrong account or password, so could you please try to reset a new password and then log in the account again? Please open this link: https://account.dji.com/login?appId=store&locale=en_US&backUrl=https%3A%2F%2Fwww.dji.com%2Fspark%2Finfo%23downloads, then enter the email account and click the "Forgot password" to reset a new password. Thanks!

[view_image]

already did that a few times... login into the account is possible with these credentials
2018-4-26
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Chris641
lvl.1
Flight distance : 50935 ft
Switzerland
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HAHA SOLVED!!They only accept letters and numbers but NO other signs like %& etc.
my pw contains now only lowercase + some numbers ==> and this works.

It's disappointing that the support has no clue about such restrictions.
Thanks anybody for helping --> hope this solves as well some issues for others.
Cheers Chris
2018-4-26
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DJI Diana
Super Moderator
Flight distance : 2408 ft

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Chris641 Posted at 2018-4-26 06:35
HAHA SOLVED!!They only accept letters and numbers but NO other signs like %& etc.
my pw contains now only lowercase + some numbers ==> and this works.

Hi Chris, thank you so much for your update, glad to know that you have solved the issue and everything turns out to be great. Hope you have a great time on flying the drone.
2018-4-26
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DJI Diana
Super Moderator
Flight distance : 2408 ft

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Thudd Posted at 2018-4-26 03:21
Ok. So my last post was via computer. Now I am on my iPad mini 4 and it now seems to be resolved. Go figure.

Hi, I'm sorry to reply you late, may I know that have you solved the issue? Hope everything is fine and happy flying.
2018-4-26
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PHL
First Officer
Flight distance : 1024829 ft
Australia
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Chris641 Posted at 2018-4-26 03:34
already did that a few times... login into the account is possible with these credentials

Mine was really strange as I don't use anything unusual, only alphanumeric, and it used to work fine, but now...

Will try it again. In my case, the iPad login screen didn't even work, coming up with an endless error loop. But I haven't tried it in the past week.
2018-4-30
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rparge
First Officer
Flight distance : 173807 ft
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United States
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Chris641 Posted at 2018-4-26 06:35
HAHA SOLVED!!They only accept letters and numbers but NO other signs like %& etc.
my pw contains now only lowercase + some numbers ==> and this works.

I have been having this same issue, and I changed my password to something simple, and finally got in. This is a recent change, because I had been using this password for over a year.
2018-4-30
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PHL
First Officer
Flight distance : 1024829 ft
Australia
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Happy to say the app now works for the forum after re-logging in; previously it kept up an error loop when I tried to log in.
2018-5-3
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Aussiefox
New

Australia
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@Chris641 - Legend! That was my problem %% Thanks.
2018-12-3
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m4x5
lvl.1
United States
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I cannot eishter
2018-12-18
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m4x5
lvl.1
United States
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I canot either
2018-12-18
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djiuser_cRiUnK5guA5Y
lvl.3
Flight distance : 2184336 ft
United States
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matzAB Posted at 2018-4-25 11:53
I can't login into the DJI Go4 App neither. I was logged in before and didn't use the app for two weeks. Last saturday I flew again and when I wanted to share my photos, the app said that I am not logged in. So I tried it with the same credentials as before. But no chance. Tried on my iPhone and my iPad. It says that the username or password is wrong. But these are definitely correct. I can login on my desktop to my DJI Account without any problems.

how did you get dji back on your pcv
3-31 14:39
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djiuser_cRiUnK5guA5Y
lvl.3
Flight distance : 2184336 ft
United States
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djiuser_cRiUnK5guA5Y Posted at 3-31 14:39
how did you get dji back on your pcv

i ment to say pc
3-31 14:40
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