Upgrade Failing
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basiquine
lvl.1
United States
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When trying to upgrade to v02.00.0700, it fails -- but appears to go to 100%, then doesn't actually install throwing a 0x022403 error. What needs to be done to get past this error installing?
2018-4-25
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ALABAMA
First Officer
Flight distance : 10442687 ft
United States
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Try updating the RC first.   
2018-4-25
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DJI Thor
Administrator
Flight distance : 13602 ft
Online

Please try to flash the firmware via DJI Assistant 2, if the error code persists, please help to export the upgrade log, I will forward to our engineers to check the details of the failure.
Route to the log:
Window:C:\Users\xxx\AppData\roaming\DJI assistant2\upgrade_log
Mac: ~/Library/Application Support/DJI Assistant 2/upgrade_log
2018-4-25
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basiquine
lvl.1
United States
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I PM'd the logs to you, Thor.
Here's a screenshot from DJI Assist
2018-5-2
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basiquine
lvl.1
United States
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Thor were you able to get the logs?
2018-5-11
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DJI Thor
Administrator
Flight distance : 13602 ft
Online

basiquine Posted at 2018-5-11 13:53
Thor were you able to get the logs?

Sorry for the late reply, received your PM and thank you for your info. After checking, we suggest trying to update the latest firmware again, if the issue persists, you might need to send the drone in for diagnosis.
Please contact our support for a further help: http://www.dji.com/support
2018-5-17
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QuestB2
lvl.1
Australia
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I am having exactly the same issue.
2018-5-19
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