chalde
lvl.4
Flight distance : 668314 ft
United States
Offline
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Sent my osmo back to DJI for repair maybe on April 12. It was received on April 19th. - damage was assessed on the same day and a repair order, under warranty, was created.
Osmo was marked as "repaired" on 4/20 and sent back same day. Up to that point, I have to say, I was somewhat a satisfied customer. From the day it was received to the day it was assessed/repaired/sent back, it was all done within a day. That's pretty efficient.
Unfortunately, received it back today and.... still broken. Actually, even worse that it was before it was sent. At least, before it was staying level for 30 sec or so... Now, it just "flops" right away, with the yellow blinking light.
Tried 2 different phones, full battery, calibration, nothing. The back part, behind the phone holder (where the motor is I assume), it's super hot, like when I sent it for repair.
Given that my ticket is marked as closed and I can't re-open it, what can I do, who should I contact?
Thanks!
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