Hi I just bought a Osmo + 3 days ago, I used for work....The first day I did the tutorial and a very little test.... I just like the stabilization for some shots....


you cant see here my first work video
https://www.facebook.com/511Tact ... s/1909309472414443/

The issue was when I was shooting I lost signal from my iphone some times....but the record button keeps blinking red...and the video was shoot....But sometimes I satrted recording and the Osmo shut down automatically and lost connection.

Well from that  footage, I got like 5 or 6 videos form 13Mb to 30Mb that gets "2002 BAD PUBLIC ATOM...." . But 80 other ones works fine( 50MB to 300MB)
I thought It was my phone  (Iphone 5s), the cause of that  connection lost.

Today april 25th I tried with 2 Iphone 6...And its worst, No image,  only the controls....and keep connected for a few seconds and discconect.... I reset the camera and Wi fi, app,
tried to update the firmware, and alll the times said update failed...tried with 3 diferent phones...and always lost connection...not image...

Today I had to use a DSLR to save my work......

And also I found something interesting my osmo+ didnt come with lens cap....I found today that is included watching Youtube videos......

For as far as I know there is no lens cap included with the Osmo+, please put link of YouTube videos here...

When you are at a very crowded location it can be useful to switch wifi setting to 5gh instead of 2.4(settings-wifi settings), to avoid connection lost. This works for me.

Mari Posted at 2018-4-25 21:07
For as far as I know there is no lens cap included with the Osmo+, please put link of YouTube videos here...

Sorry about the lens cap!!!...It was the old version

JMR58 Posted at 2018-4-26 09:06
When you are at a very crowded location it can be useful to switch wifi setting to 5gh instead of 2.4(settings-wifi settings), to avoid connection lost. This works for me.

Well....I went to the DJI Store....Warranty Status!!!

j3bmex@gmail.co Posted at 2018-4-26 17:29
Well....I went to the DJI Store....Warranty Status!!!

Sorry for the late response and glad to know the store will help you out, like JMR58 suggested, please try to switch wifi channel to 5G when you are at the crowded location, please let us know if there is any other issue.

DJI Mindy Posted at 2018-4-26 19:58
Sorry for the late response and glad to know the store will help you out, like JMR58 suggested, please try to switch wifi channel to 5G when you are at the crowded location, please let us know if there is any other issue.

Well....I bought a broken OSMO+ .... and now "specialist" in MEXICO say it was my fault...The OSMO + came that way, and I didnt broke it.... Thats way I aplied Warranty!!! ....So you sell a broken product, somebody buys it, he applies warranty but .....  somebody with a photos of the osmo+  that came that way say that its an evidence of misuse of my part....... I attached the photos ...and I can say that te OSMO + came that way........I dont know where is the evidence of misuse..and I say that its the evidence of the product came that way,,,,,,

So you say me that your products are perfect .... I just have to say That I didnt misuse.....and the OSMO+ came that way...since beginningOSMO came broken...and now I have the fault and no WARRANTY.....

I just want Warranty applied and a functional product since beginning.....

Well...DJI STORE  its a fraud and warranty doesnt apply




THE PRODUCT CAME THAT WAY...AND ITS THE REASON I APPLIED WARRANTY ......AND NOW and SPECIALIST SAID I MISUSED...... So that not WARRANTY::ITS A FRAUD

j3bmex@gmail.co Posted at 2018-4-30 17:30
Well....I bought a broken OSMO+ .... and now "specialist" in MEXICO say it was my fault...The OSMO + came that way, and I didnt broke it.... Thats way I aplied Warranty!!! ....So you sell a broken product, somebody buys it, he applies warranty but .....  somebody with a photos of the osmo+  that came that way say that its an evidence of misuse of my part....... I attached the photos ...and I can say that te OSMO + came that way........I dont know where is the evidence of misuse..and I say that its the evidence of the product came that way,,,,,,

So you say me that your products are perfect .... I just have to say That I didnt misuse.....and the OSMO+ came that way...since beginningOSMO came broken...and now I have the fault and no WARRANTY.....

I asked the "specialist " for a document that certifies as a DJI specialist, he doesnt have any

and why if I go to a DJI STORE,   why somebody from HELLBOSS in MEXICO check my equipment....without an official paper that certifies that its store for warranty.

I think that the person that says its a specialist and the store has to be certified   by DJI...not just and engineer......

j3bmex@gmail.co Posted at 2018-4-30 17:30
Well....I bought a broken OSMO+ .... and now "specialist" in MEXICO say it was my fault...The OSMO + came that way, and I didnt broke it.... Thats way I aplied Warranty!!! ....So you sell a broken product, somebody buys it, he applies warranty but .....  somebody with a photos of the osmo+  that came that way say that its an evidence of misuse of my part....... I attached the photos ...and I can say that te OSMO + came that way........I dont know where is the evidence of misuse..and I say that its the evidence of the product came that way,,,,,,

So you say me that your products are perfect .... I just have to say That I didnt misuse.....and the OSMO+ came that way...since beginningOSMO came broken...and now I have the fault and no WARRANTY.....

I asked the "specialist " for a document that certifies as a DJI specialist, he doesnt have any

and why if I go to a DJI STORE,   why somebody from HELLBOSS in MEXICO check my equipment....without an official paper that certifies that its store for warranty.

I think that the person that says its a specialist and the store has to be certified   by DJI...not just and engineer......

j3bmex@gmail.co Posted at 2018-5-1 06:45
I asked the "specialist " for a document that certifies as a DJI specialist, he doesnt have any

and why if I go to a DJI STORE,   why somebody from HELLBOSS in MEXICO check my equipment....without an official paper that certifies that its store for warranty.

I have replied your another thread, please keep me updated there: https://forum.dji.com/thread-146380-1-1.html