Compas deconnect
1139 11 2018-5-1
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djiuser_53neukjattHq
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France
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Please help me
Screenshot_20180428-180911.png
2018-5-1
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djiuser_53neukjattHq
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France
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Compas deconected

Hello me compas is deconect ... help...
Screenshot_20180428-180911.png
2018-5-1
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rent
Second Officer
Flight distance : 1773458 ft
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Russia
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I believe this would require service from DJI.
2018-5-1
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HedgeTrimmer
First Officer
United States
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It is says 'Interference' & 'Disconnected'.  
Try moving drone to an open area, like a rural park, then calibrate compass.

Read where a drone owner was able to get their Mavic to switch from Compass 2 to Compass 1 by moving a magnetized screwdriver near drone.
Then doing a compass calibration.
2018-5-1
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DJI Susan
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Hey there, has the drone been involved in the crash or hard landing before? If not, please try to connect DJI Assistant 2 and refresh the firmware to see whether the issue remains.
2018-5-1
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HedgeTrimmer
First Officer
United States
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From previous reply - translated to French (I hope)

Google's translator:
Il est dit «interférence» et «déconnecté».
Essayez de déplacer un drone dans une zone ouverte, comme un parc rural, puis calibrez la boussole.

Lisez où un propriétaire de drone a pu faire passer son Mavic de la boussole 2 à la boussole 1 en déplaçant un tournevis aimanté près du drone.
Ensuite, faire un étalonnage de la boussole.


imTranslator:
Il est dit 'l'Interférence' et 'Décousu'.  
Essayez de déplacer le faux-bourdon à une région ouverte, comme un parc rural, calibrez ensuite la boussole.

Lisez où un propriétaire de faux-bourdon a été en mesure de recevoir leur Mavic pour échanger de la Boussole 2 pour Encercler 1 en déplaçant un tournevis aimanté près du faux-bourdon.
Alors en faisant un étalonnage de boussole.
2018-5-1
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djiuser_53neukjattHq
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France
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DJI Susan Posted at 2018-5-1 19:38
Hey there, has the drone been involved in the crash or hard landing before? If not, please try to connect DJI Assistant 2 and refresh the firmware to see whether the issue remains.

No my drone is not crash
2018-5-1
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djiuser_53neukjattHq
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France
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Or can one find the tuto or the comment of the manipulation to be made with the screwdriver to try to reactivate the Compass?
2018-5-2
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djiuser_53neukjattHq
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France
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HedgeTrimmer Posted at 2018-5-1 20:06
From previous reply - translated to French (I hope)

Google's translator:

Or can one find the tuto or the comment of the manipulation to be made with the screwdriver to try to reactivate the Compass?
2018-5-4
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HedgeTrimmer
First Officer
United States
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djiuser_53neukjattHq Posted at 2018-5-4 00:40
Or can one find the tuto or the comment of the manipulation to be made with the screwdriver to try to reactivate the Compass?

Comment was made in another Forum, not DJI's.  Unfortunately, I did not bookmark the comment.

Amounted to passing a screwdriver close by drone.  But not touching drone.  

2018-5-4
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Picanoc Jack
First Officer
Flight distance : 10321657 ft
Canada
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now that one really baffles me! Can't wait to see how it gets resolved.
2018-5-4
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DJI Susan
Administrator
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Sorry about this. Please kindly start a case and send the unit in for diagnosis:
https://www.dji.com/support
2018-5-7
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