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Even More Peace of Mind with DJI Care Refresh +!
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6051 110 2018-5-3 02:15:03
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DJI Support
DJI team
Flight distance : 734

China
Online

Since the launch of DJI Care Refresh, thousands of drone owners around the world have flocked to the service and have enjoyed peace of mind, quality care, and replacement drones after theirs took a tumble. Now, we are delighted to tell you that we have created DJI Care Refresh + to keep you in the air for even longer.
  
With DJI Care Refresh +, you can renew your Care Refresh by extending its coverage and the warranty period of your product, providing you even greater peace of mind every time you fly.
  
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dji go banner-en-2048_683.png

What is DJI Care Refresh +?

DJI Care Refresh + provides one more opportunity to replace your DJI product. Furthermore, the warranty period of your product will be extended by at least 12 months. Replacement or repair services will be provided for product damage caused by a user error, accident, or manufacturing defect.  

What does DJI Care Refresh + provide?

One Replacement, Total Peace of Mind
DJI Care Refresh + offers one replacement service within one year, and it covers water, drop, and crash damage, as well as other accidents.
* DJI Care Refresh’s remaining replacement balance cannot be extended.
* DJI Care Refresh +’s replacement service can only be used within the policies coverage period.

4x the Warranty with Free Repair Service
By purchasing DJI Care Refresh +, the warranty period is extended by at least 12 months or up to four times, and free repair services will be provided for defective products.  
*The product’s extended warranty period is based on the purchase date of DJI Care Refresh + and the warranty of the product or components. The warranty period for the gimbal, camera, and vision sensors is four times longer.

More Exclusive Features: Fly Sooner with Express, Water Damage Coverage, Free Shipping

Which Drones are Supported?
Any drone that can have DJI Care Refresh.

How to Apply?
You can purchase DJI Care Refresh + once DJI Care Refresh has been purchased.
DJI Care Refresh + can also be purchased when the DJI Care Refresh purchased for your aircraft is still valid, and there is at least one replacement left.

When will DJI Care Refresh + take effect?
If DJI Care Refresh is valid, or there is at least one replacement left:
After DJI Care Refresh + is purchased, your product’s warranty period will be extended immediately, and the replacement service starts the day when DJI Care Refresh expires and ends when DJI Care Refresh + expires.

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We also upgraded DJI Care Refresh
To make absolutely sure you’re satisfied you can now replace your replacement device within 15 days of receipt if it has a manufacturing defect, and make sure that DJI Care Refresh + can only be purchased after DJI Care Refresh is purchased.

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Till May 31st, you can apply to purchase DJI Care Refresh + if your DJI Care Refresh has expired, or you’ve already used all your replacement units, and your drone is normally functioning.

How to do it?
1. Contact us via Facebook Messenger @DJISupport and film a drone verification video following the DJI support specialist’s instructions.
2. Send the drone verification video to the DJI support specialist and we will inform you whether you can purchase DJI Care Refresh +.
3. Purchase DJI Care Refresh + and enjoy peace of mind.

Activity Description:
1. Customers whose DJI Care Refresh has already expired can only purchase DJI Care Refresh + from May 3rd to May 31st.
2. Before purchasing DJI Care Refresh +, a drone verification video is required.
3. DJI Care Refresh + will take effect once DJI Care Refresh has expired. The extended warranty service will be effective once DJI Care Refresh + is purchased, and the service agreement is received.
4. DJI reserves the right to the final interpretation of the activity.




2018-5-3 02:15:03
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Spenkelini
Captain
Flight distance : 33614
Netherlands
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This is great news!
2018-5-3 04:45:23
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WebParrot
First Officer
United States
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I like it.... Thank you.
2018-5-3 05:31:27
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SparksBird
Captain
Flight distance : 1190855
United States
Online

Very nice.  Thank you
2018-5-3 06:35:58
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Wachtberger
Captain
Flight distance : 41998
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Very interesting indeed, just the link to apply for it doesn't work yet and the rates are not displayed.
Edit: For the USA it is available, but not yet for my country.

2018-5-3 08:00:23
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METROID
lvl.3
Flight distance : 32230
Russian Federation
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So in Mavic Air case for 150$ you will have a 2 years warranty and 3 replacements...
2018-5-3 08:46:39
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Suren
Captain
Flight distance : 563245
South Africa
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Can I buy this if in South Africa
2018-5-3 08:57:31
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GoldenSun
Captain
Flight distance : 24076
Poland
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Thanks for letting us know
2018-5-3 11:14:00
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rafkt
lvl.2
Flight distance : 81559
United Kingdom
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The link for applying does not work for UK either
2018-5-3 14:51:59
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FlyingFish82
First Officer
Flight distance : 181356
United States
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this is great! thanks!
2018-5-3 18:51:35
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MichealMedia
lvl.3
Flight distance : 888

China
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Great! Thanks for letting us know.
2018-5-3 18:55:32
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dji TO88
Second Officer
Flight distance : 1127

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Thanks for sharing this.
2018-5-3 19:18:55
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eried
Second Officer
Flight distance : 79078
Norway
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Please add support for more countries, like Norway
2018-5-3 22:53:19
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rikk08
Captain
Flight distance : 239045
Malta
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Is this available in Europe? Apply now links takes me a to a white page within the DJI Store. Thanks
2018-5-4 01:26:03
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Elektrica Atellani
Captain
Flight distance : 1431464
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Italy
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Hi, not working for the EU, is it going to be available?
2018-5-4 01:59:08
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bradzilla
lvl.4
Canada
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Perfect timing. Ive been putting off dji care refresh until the nicer weather (Yes still havent activated my drone yet). I decided today I was going to get it, and BAM.. now a plus!! ... now why cant i win the lottery with my luck?...lol..
2018-5-4 03:00:30
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DJI Elektra
Administrator
Hong Kong
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Suren Posted at 2018-5-3 08:57
Can I buy this if in South Africa

Suren, sorry to tell you that South Africa can not buy it. Thanks for your attention.
2018-5-4 03:27:01
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DJI Elektra
Administrator
Hong Kong
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Elektrica Atellani Posted at 2018-5-4 01:59
Hi, not working for the EU, is it going to be available?

I have no idea about it, but your requirement will be forwarded. Have a nice day!
2018-5-4 03:28:56
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DJI Elektra
Administrator
Hong Kong
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rikk08 Posted at 2018-5-4 01:26
Is this available in Europe? Apply now links takes me a to a white page within the DJI Store. Thanks

No, users can only buy it in China, HongKong, United State, Canada, Australia and Taiwan. So there is no Europe version in our website now.
2018-5-4 03:32:35
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A CW
Captain
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United Kingdom
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2 years accidental damage cover sounds very interesting - good product   
2018-5-4 04:07:33
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Montfrooij
Captain
Flight distance : 8276
Netherlands
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Interesting news!
2018-5-4 04:20:52
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cicciopilota
lvl.4
Flight distance : 165
Europe
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Intersting but in Italy is not allow, i chat with an operator and told you can do if 1) DJI Care Refresh has already been purchased.
2) DJI Care Refresh has not yet expired.
3) There is at least one product replacement left under DJI Care Refresh.

we discuss about point 3, i have condition one and two , i never replace my drone so in my opinion mean ok also condition 3 is ok, he told me no becus you have do a replacment, but i explain for me at least mean you have still have one replacment or both, not wrote you must have.

afeter is sent me this link https://www.dji.com/service/djicare-refresh-plus/info#s4   

is intersting reply of dji and your opinion, and why not write condition in post
2018-5-4 05:49:34
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rikk08
Captain
Flight distance : 239045
Malta
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DJI Elektra Posted at 2018-5-4 03:32
No, users can only buy it in China, HongKong, United State, Canada, Australia and Taiwan. So there is no Europe version in our website now.

Thanks for the info. Will it be available in Europe any time soon though? We always get the last preference and most expensive prices when it comes to these things (and electronics in general)
2018-5-4 06:31:09
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Sparky_17
First Officer
Flight distance : 8675
Canada
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WOW .. thanks DJI, this is a great offer
2018-5-4 06:40:41
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Sparky_17
First Officer
Flight distance : 8675
Canada
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Wachtberger Posted at 2018-5-3 08:00
Very interesting indeed, just the link to apply for it doesn't work yet and the rates are not displayed.
Edit: For the USA it is available, but not yet for my country.

This is great news indeed.  Just got my email and completed my offer.  $39US and I'm from Canada.
2018-5-4 06:41:58
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Genghis9
Captain
United States
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DJI Elektra Posted at 2018-5-4 03:32
No, users can only buy it in China, HongKong, United State, Canada, Australia and Taiwan. So there is no Europe version in our website now.

Pardon me, but I'd like some additional clarification from DJI...
I currently have Care Refresh and have at least one replacement remaining, it will not expire for several more months.  So, if I read things correctly, this part is not strictly clear, I can wait to buy this coverage until days before my current Care Refresh coverage expires and then this new one will add just 12 more months to the current coverage, starting on the day my current coverages ends, correct?
Or
Does it start the day you purchase it and it overlaps, again this is not strictly clear to me?
2018-5-4 09:09:29
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Celsus
First Officer
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Jeff Millard Posted at 2018-5-4 08:12
How do we do this if we are not a member of Facebook?

Jeff

The offer should not be limited to Facebook alone. I hope the reason isn't because European General Data Protection regulation laws are going to be implemented on 25th May. https://ico.org.uk/for-organisat ... on-regulation-gdpr/

DJI admin - Please confirm if plans are in place to introduce to European countries.
2018-5-4 10:12:52
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JEZ2
lvl.3
Flight distance : 68306
United States
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So about this part:
DJI Care Refresh + offers one replacement service within one year, and it covers water, drop, and crash damage, as well as other accidents.
* DJI Care Refresh’s remaining replacement balance cannot be extended.


If I'm reading this right, if at the end of the first year (regular refresh) you end up with a maximum of 1 replacement fort he second year, no matter how many replacements you've used.  If I've never replaced one, before the first year ends, I have 3, but after that it drops to 1 for the second year since the balance "cannot be extended".

Am I understanding that correctly?

I still like the idea, just want to be sure I'm clear on what happens in the second year.
2018-5-4 10:18:31
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jimm00re
Second Officer
Flight distance : 60961
United States
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Please advise how non-facebook users can take advantage of this program.
2018-5-4 11:04:51
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Suren
Captain
Flight distance : 563245
South Africa
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DJI Elektra Posted at 2018-5-4 03:27
Suren, sorry to tell you that South Africa can not buy it. Thanks for your attention.

2018-5-4 11:21:52
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SparksBird
Captain
Flight distance : 1190855
United States
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That really sucks my friend.  So you are pretty much on your own or have to rely on third party companies.  Are you able to insure it through your isurance company?
2018-5-4 13:51:13
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Picanoc Jack
First Officer
Flight distance : 156817
Canada
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Already used it and quite satisfied
2018-5-4 14:22:25
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Jeff Millard
Second Officer
Flight distance : 52494
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How do we do this if we’re not Facebook users? Facebook mines user data, and I am not a member.

Come on DJI, we know you’re promoting your Facebook presence but there are many of us who refuse to use it. I’m right on the verge of purchasing a Mavic Pro Platinum. Don’t let this be the reason I decide not to continue my drone addiction.

Jeff
2018-5-4 15:49:50
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fans7490e698
lvl.2
Flight distance : 114915
Canada
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Pfft. I wouldn't trust this warranty at all. Or any warranty that DJI offers for that matter. They don't own up to their warranties, even if they are the ones that caused the damage. I started getting a 'gimbal motor overload' error upon getting my drone back from repair. I sent my drone back a third time and they are saying that it is not covered under warranty any longer. It seems they will do anything to get out of their warranty. They caused the issue and now won't own up to repairing it. Unbelievable. Their customer service has a 0.9 rating out of 10 on over 187 reviews according to trustpilot.com. There are hundreds of other customers that are having this same issue with DJI not following through with their warranty. They are now saying that because it's out of warranty, they don't do anything about it, after they are the ones that broke it. So don't waste a cent on extra warranty when they don't own up to their own mistakes.
2018-5-4 19:23:50
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TsukoYomi
lvl.3
Flight distance : 7139
Philippines
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is it available for PH users?
2018-5-4 23:03:18
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Suren
Captain
Flight distance : 563245
South Africa
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SparksBird Posted at 2018-5-4 13:51
That really sucks my friend.  So you are pretty much on your own or have to rely on third party companies.  Are you able to insure it through your isurance company?

Currently insured but would have loved to have this
2018-5-4 23:36:39
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DJI Susan
Administrator
China
Online

cicciopilota Posted at 2018-5-4 05:49
Intersting but in Italy is not allow, i chat with an operator and told you can do if 1) DJI Care Refresh has already been purchased.
2) DJI Care Refresh has not yet expired.
3) There is at least one product replacement left under DJI Care Refresh.

Sorry about the troubles. May I have the email address when you connected our online support? We'd like to investigate and keep improving our service. Thanks so much for your feedback.
2018-5-4 23:46:54
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DJI Susan
Administrator
Hong Kong
Online

Genghis9 Posted at 2018-5-4 09:09
Pardon me, but I'd like some additional clarification from DJI...
I currently have Care Refresh and have at least one replacement remaining, it will not expire for several more months.  So, if I read things correctly, this part is not strictly clear, I can wait to buy this coverage until days before my current Care Refresh coverage expires and then this new one will at just 12 more months to the current coverage, starting on the day my current coverages ends, correct?
Or

Thanks for reaching us! Please kindly note that there are two parts in DJI Care Refresh+:

1. Extended Warranty: The product’s extended warranty period is based on the purchase date of DJI Care Refresh + and the warranty of the product or components. Currently. the warranty period for the gimbal, camera, and vision sensors is 6 months. With DJI Care Refresh+, you can still claim warranty service if one component has been expired but the DJI Care Refresh is still valid.

2. One Replacement: The replacement service starts the day when DJI Care Refresh expires and ends when DJI Care Refresh + expires.

Component Period.png
2018-5-4 23:53:02
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DJI Susan
Administrator
Hong Kong
Online

Celsus Posted at 2018-5-4 10:12
The offer should not be limited to Facebook alone. I hope the reason isn't because European General Data Protection regulation laws are going to be implemented on 25th May. https://ico.org.uk/for-organisat ... on-regulation-gdpr/

DJI admin - Please confirm if plans are in place to introduce to European countries.

Celsus, thanks for your attention. We'll release on our website if more news is available.
2018-5-5 00:00:34
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DJI Susan
Administrator
Hong Kong
Online

JEZ2 Posted at 2018-5-4 10:18
So about this part:
DJI Care Refresh + offers one replacement service within one year, and it covers water, drop, and crash damage, as well as other accidents.
* DJI Care Refresh’s remaining replacement balance cannot be extended.

You are correct. The first two replacements can only be used in the first year. The third replacement can only be used in the second year.
2018-5-5 00:03:12
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