Tarkus71 Posted at 2018-5-7 03:44
In my case very fast response from DJI Support. Today my Spark will be send to Netherlads for further analysis. Now it's only waiting

Sorry for your crash, mate. The local team will take care of it and arrange an analysis for you since the drone is under warranty period. If it is a warranty case, we will cover the repair/replacement fee.
Hope your case will be sorted out soon. If there is any help needed, please feel free to let me know, I am glad to help.

DJI Thor Posted at 2018-5-13 20:17
Sorry for your crash, mate. The local team will take care of it and arrange an analysis for you since the drone is under warranty period. If it is a warranty case, we will cover the repair/replacement fee.
Hope your case will be sorted out soon. If there is any help needed, please feel free to let me know, I am glad to help.

Unfortunately Netherlands post send my Spark back. I have no idea why. Adress was fine.

fansa0e2901c Posted at 2018-5-6 14:56
I recently bought a 3rd battery and there is a significant difference in the size of the retaining lugs compared to the original 2 batteries.
Whilst all three batteries seem secure with a tight fit and don’t seem to undo when pushed against the retaining lugs it still worries me that the two original batteries have much smaller lugs...
So as an extra safety measure I have used a strong elastic band to secure the battery.

Your first picture, with the rubber:
Ever thought about using 2 and the front arms?

Tarkus71 Posted at 2018-5-14 00:47
Unfortunately Netherlands post send my Spark back. I have no idea why. Adress was fine.

What's your case number and tracking number? I'll help to check first.

My case number is CAS-1755235-D7M1K4
And tracking number is CP212066035PL

Tarkus71 Posted at 2018-5-14 21:15
My case number is CAS-1755235-D7M1K4
And tracking number is CP212066035PL

Thanks for the case number and the tracking number, here is the status of the package, we will confirm with local repair center to see if there is anything we can do.

DJI Mindy Posted at 2018-5-15 03:09
Thanks for the case number and the tracking number, here is the status of the package, we will confirm with local repair center to see if there is anything we can do.[view_image]

Thank you Mindy. As I understand they sent my Spark back to me. I have no clue why they decided so. If only I recive my Spark I will send it again but this time via DHL.

Tarkus71 Posted at 2018-5-15 03:23
Thank you Mindy. As I understand they sent my Spark back to me. I have no clue why they decided so. If only I recive my Spark I will send it again but this time via DHL.

Our supervisor should have contacted you right? The package has never been in our facility and our supervisor has provided you the UPS label, please send it in when you receive the unit. Our facility will take care of it.

DJI Mindy Posted at 2018-5-17 00:45
Our supervisor should have contacted you right? The package has never been in our facility and our supervisor has provided you the UPS label, please send it in when you receive the unit. Our facility will take care of it.

Yes your supervisor contacted me. It seems that Neatherlads post tried to deliver my package on saturday when your office is closed. They didn't try to deliver it on next buissnes day, as for that they send it back to me (wich I thinh is very strange). For now the status of my package is "Send from Neatherlands" I'm still waiting but I'm getting no status update from 3 days wich gets me little nervous.

Tarkus71 Posted at 2018-5-17 01:14
Yes your supervisor contacted me. It seems that Neatherlads post tried to deliver my package on saturday when your office is closed. They didn't try to deliver it on next buissnes day, as for that they send it back to me (wich I thinh is very strange). For now the status of my package is "Send from Neatherlands" I'm still waiting but I'm getting no status update from 3 days wich gets me little nervous.

I see, don't worry, I believe you will receive it very soon, once you get it, please send in again.

After 2.5months and 5 hr 29mins flight total time, mine just fell right in front of me as I I take off for 3mins. On a brand new battery on 2nd use, I checked all latches on the drone, battery and FW are all updated. When I swap batteries to charge it on the drone, I always listen for the click then test pull the battery to see if it secure. Also, when power on the drone 2nd press power button has enough pressure to lock the battery in place as a 2nd safety precaution before the flight. Which I didn't hear the click so I assume it's secured. I hope DJI cover my new battery and props.

im2c0ol Posted at 2018-7-15 10:17
After 2.5months and 5 hr 29mins flight total time, mine just fell right in front of me as I I take off for 3mins. On a brand new battery on 2nd use, I checked all latches on the drone, battery and FW are all updated. When I swap batteries to charge it on the drone, I always listen for the click then test pull the battery to see if it secure. Also, when power on the drone 2nd press power button has enough pressure to lock the battery in place as a 2nd safety precaution before the flight. Which I didn't hear the click so I assume it's secured. I hope DJI cover my new battery and props.

We are so sorry for the mishap, please start a ticket here and send in the drone for the data analysis, our data analysis team will do their best to find out the reason, hope everything goes well.

I opened a ticket and got it packed up, I believe I just need to send in the drone only without battery and propeller correct?

im2c0ol Posted at 2018-7-16 10:30
I opened a ticket and got it packed up, I believe I just need to send in the drone only without battery and propeller correct?

Since the battery has been damaged, it is not necessary to send it in for the safety concern, we will help to attach the damaged battery in the case. Please don't dispose it at this moment just in case our team will need other info.

I Just want to say, the way that you helped me with my case is mind blowing. Thank you very much. Spark is on air again

Tarkus71 Posted at 2018-7-16 23:51
I Just want to say, the way that you helped me with my case is mind blowing. Thank you very much. Spark is on air again

Glad to know you are back in the air again and you are welcome, hope you enjoy flying.

Tarkus71 Posted at 2018-7-16 23:51
I Just want to say, the way that you helped me with my case is mind blowing. Thank you very much. Spark is on air again

Just curious.  Was your incident covered under warranty?  Mine was not...

https://forum.dji.com/forum.php? ... D516%26typeid%3D516

My new spark drone just ejected the battery in flight. Crashing to the ground cracking the battery the glass camera lenses and sensors on the bottom. Is this a common issue? And will dji fix it?