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Need help with my update
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Jcrane84
lvl.2
Flight distance : 4600 ft
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I haven't used my phantom 4 for awhile so i new it had to be updated.  It updated the drone  great but now when i connect to dji4 app with my rc i update the rc. I go into the app and where i click on the red exclamation it takes me to a black screen. I tried going on assistant 2 but it can't read the version on my drone and won't let me go back to factory.  Please help
2018-5-6
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Jcrane84
lvl.2
Flight distance : 4600 ft
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Help me with my phantom 4 please cannot update

My phantom 4won't let me update the rcfrom the app. My drone updated fine.  Please help when i click on the red exclamation it goes to ablack screen
2018-5-6
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Hellsgate
Captain
Flight distance : 1991555 ft
Australia
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Are you getting any error msgs or just a black screen?
2018-5-6
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Jcrane84
lvl.2
Flight distance : 4600 ft
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No error messages.  Just go into the app. It says I Ned to update firmware.  I click on it. Takes me to system status.  I click on the red exclamation and nothing.  Just a black screen
2018-5-6
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DJI Susan
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Hi there, the RC of P4 does not support to upgrade via DJI Assistant 2 for now. Could you read the current RC version in About page? Please try to hold the three bars on the right upper corner to update to see if there is any difference.
2018-5-7
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Jcrane84
lvl.2
Flight distance : 4600 ft
Canada
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I tried doing that in the go app and it did nothing
2018-5-7
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Jcrane84
lvl.2
Flight distance : 4600 ft
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Also where is this rc version about page?
2018-5-7
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Jcrane84
lvl.2
Flight distance : 4600 ft
Canada
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When I go into the about page on the app I have version 1.9.2 for the rc and it says the drone version is unavailable
2018-5-7
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KedDK
Captain
Flight distance : 1133038 ft
Denmark
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When upgrading the RC make sure your AC is powered off. You say you did try the tap and long hold (5-10 sec.) on the top right corner settings '...', what happen when you release again?
It seem that several has been able to upgrade using that method, i think GO4 has some issues in the current version that does it has to be done that way at the moment.
2018-5-7
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Jcrane84
lvl.2
Flight distance : 4600 ft
Canada
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I will try that when I very home but before when I hold the top right corner and release nothing happens.  Just says on the main screen
2018-5-7
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Jcrane84
lvl.2
Flight distance : 4600 ft
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This is what I get when I use the go app and hold the three lines in the top right
Screenshot_20180507-182330.png
2018-5-7
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Jcrane84
lvl.2
Flight distance : 4600 ft
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This is what I get when I use the go app and hold the three lines in the top right
Screenshot_20180507-182330.png
2018-5-7
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Jcrane84
lvl.2
Flight distance : 4600 ft
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This is what I get with the go 4app
Screenshot_20180507-203816.png
2018-5-7
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Jcrane84
lvl.2
Flight distance : 4600 ft
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When I try to downgrade to 1.8.0 the ac beeps at me and does nothing or when I don't have the ac connected it just says update failed
2018-5-7
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Jcrane84
lvl.2
Flight distance : 4600 ft
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So I downgraded to version 1.5 something and still can't find any rc update.  Still a blank screen under status.  Please help is there a number I can call for support help?
2018-5-7
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KedDK
Captain
Flight distance : 1133038 ft
Denmark
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Jcrane84 Posted at 2018-5-7 20:34
So I downgraded to version 1.5 something and still can't find any rc update.  Still a blank screen under status.  Please help is there a number I can call for support help?

Is your app updated?, should DJI have changed location of the firmware stuff, an old app can't find it.

"Please help is there a number I can call for support help?"

Yes click on the Phone down at https://www.dji.com/support/product/phantom-4.

Best luck
2018-5-7
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Jcrane84
lvl.2
Flight distance : 4600 ft
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It I go into the Samsung play store and it says my apps are up to date
2018-5-8
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Jcrane84
lvl.2
Flight distance : 4600 ft
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Thank you dji for the updated app. Fixed my upgrade problem
2018-5-22
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