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how long did it take to ship?
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wrangrob
lvl.2
United States
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ordered the osmo mobile 2 last week. excited to use it and hope it arrives before my vacation in a month. just curious to see how long it took for others to recieve theirs. i ordered from DJI and live in the US

2018-5-7
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tomkrist
lvl.4
Flight distance : 276470 ft
Norway
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Ordered mine today, it was sended from Oslo to Rognan(small village i live ine). I ordered it sunday, it was sended today
and i think i  will get it at wednesday or thursday Hoping it will arrive to the weekend so i can test it out. Looking so
forward to test it out with my S8 phone
2018-5-7
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wrangrob
lvl.2
United States
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DANG. mine still hasent shipped
2018-5-7
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Hurley1718
Captain
Flight distance : 321821 ft
United States
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I'm in the US (Washington State) and I got mine in 10 days total time from placing the order to it being delivered.  
2018-5-7
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DJI Mindy
Administrator
Flight distance : 7 ft
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Could you please post your order number here so that we could help to check the status? Thank you.
2018-5-8
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wrangrob
lvl.2
United States
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DJI Mindy Posted at 2018-5-8 01:00
Could you please post your order number here so that we could help to check the status? Thank you.

0018960801056. iknow it takes a bit to ship, just says payment success. im just anxious to use it is all. ha
2018-5-8
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DJI Mindy
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wrangrob Posted at 2018-5-8 08:25
0018960801056. iknow it takes a bit to ship, just says payment success. im just anxious to use it is all. ha

Sorry for the late response, the estimated shipping date of Osmo Mobile 2 when you placed the order is 10-15 business days after the payment confirmation, the estimated shipping date of your order would be next week, sorry for the inconvenience and appreciate your patience.
2018-5-15
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LouisP
First Officer
Flight distance : 41952 ft
United States
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I bought my osmo mobile 2 at an apple store but I ordered the omos base from DJI... Order was two weeks ago and it still has not shipped.
2018-5-15
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wrangrob
lvl.2
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Yeah, now Best Buy has them in stock, so that’s lame
2018-5-15
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Auroz
lvl.2
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Ordered it more than 3 months ago, still no news and of course not shipped. I'm not even kidding.
2018-5-18
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DJI Mindy
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Auroz Posted at 2018-5-18 11:43
Ordered it more than 3 months ago, still no news and of course not shipped. I'm not even kidding.

Sorry to hear that, may I know where did you purchase it? If it is from our online store, please post the order number here so that we could check, thanks.
2018-5-21
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wrangrob
lvl.2
United States
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GOT MINE TODAY. NOW I GOTTA FIGURE OUT HOW TO USE IT
2018-5-22
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Auroz
lvl.2
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DJI Mindy Posted at 2018-5-21 06:57
Sorry to hear that, may I know where did you purchase it? If it is from our online store, please post the order number here so that we could check, thanks.

Amazon.fr
I received it today tho! but it's a shame that it took so long time, I was about to cancel the order.
2018-5-28
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DJI Mindy
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Auroz Posted at 2018-5-28 07:12
Amazon.fr
I received it today tho! but it's a shame that it took so long time, I was about to cancel the order.

We do apologize to have kept you waiting, we will keep fulfilling every channel, hope you have a great time with the device.
2018-6-1
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Desertdude7
lvl.1
Flight distance : 98035 ft
United States
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DJI Mindy Posted at 5-8 01:00
Could you please post your order number here so that we could help to check the status? Thank you.

I ordered mine on 11-30 i still haven’t seen it. Here’s my order number 0011880915970
2018-12-11
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DJI Mindy
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Desertdude7 Posted at 12-11 11:28
I ordered mine on 11-30 i still haven’t seen it. Here’s my order number 0011880915970

Hello there, shipping for the Osmo Pocket began on December 12th, 2018 on a first come first served basis. Don’t worry though, as pre-orders will receive priority shipping. We will arrange the shipment for your order as soon as possible. Thank you for your patience.
2018-12-12
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Darren White
lvl.1

United States
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wrangrob Posted at 2018-5-22 09:19
GOT MINE TODAY. NOW I GOTTA FIGURE OUT HOW TO USE IT

How many days did it take to arrive?
2019-6-14
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djiuser_dnQ3bZOuUCrw
lvl.1

United States
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I ordered mine 3 days ago, status is "Processing"...I chatted with support and am told it'll arrive tomorrow.  When I asked for a tracking number (since the signature is required) I'm told I'll receive the tracking number after FedEx delivers it.  After more probing, I'm told, it's in a "ready to send status".  DJI if this is any indication of your support, I'm starting to have buyers remorse.
2019-7-15
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DJI Mindy
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djiuser_dnQ3bZOuUCrw Posted at 7-15 09:10
I ordered mine 3 days ago, status is "Processing"...I chatted with support and am told it'll arrive tomorrow.  When I asked for a tracking number (since the signature is required) I'm told I'll receive the tracking number after FedEx delivers it.  After more probing, I'm told, it's in a "ready to send status".  DJI if t[view_image]his is any indication of your support, I'm starting to have buyers remorse.

Hello there, sorry for the unpleasant experience with our customer support team, we have forwarded it to the appropriate team to investigate and keep improving our customer service.
Upon checking your order, all have been shipped out, you should have received the email with the tracking number. Please keep me updated if you have any further concern, thank you.
2019-7-16
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djiuser_7lcfey2QhfhU
lvl.1

United States
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I’ve seen a lot about shipping times but not about processing times. Does mine still say processing after 6 days because it doesn’t get a tracking number until it reaches the US?
2019-7-30
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djiuser_SLsp9pGyIr3O
New

United Kingdom
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Hi my order has been processing for 2 days now when should I expect the delivery
2019-10-18
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DJI Mindy
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Flight distance : 7 ft
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djiuser_SLsp9pGyIr3O Posted at 10-18 09:47
Hi my order has been processing for 2 days now when should I expect the delivery

What did you order? May we have the order number for more details?
2019-10-19
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djiuser_Fl1qZ9j7Rmx0
lvl.1
United States
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I ordered my Mavic Mini on 11/24/19 and it been paid for and it says it takes 20 to 25 days to ship this makes absolutely no sense at all!!! I don’t like their shipping process at all!
2019-12-4
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DJI Mindy
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djiuser_Fl1qZ9j7Rmx0 Posted at 12-4 20:06
I ordered my Mavic Mini on 11/24/19 and it been paid for and it says it takes 20 to 25 days to ship this makes absolutely no sense at all!!! I don’t like their shipping process at all!

Hi there, we apologize for the unpleasant experience, the sales of the new Mavic Mini have exceeded the expectation, the estimated shipping time starts from November 11th at first come first served basis. We are doing our best to prepare the products and hope the Mavic mini will be delivered to you as soon as possible. Appreciate your understanding and patience.
2019-12-5
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djiuser_Fl1qZ9j7Rmx0
lvl.1
United States
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DJI Mindy Posted at 12-5 01:55
Hi there, we apologize for the unpleasant experience, the sales of the new Mavic Mini have exceeded the expectation, the estimated shipping time starts from November 11th at first come first served basis. We are doing our best to prepare the products and hope the Mavic mini will be delivered to you as soon as possible. Appreciate your understanding and patience.

Mindy
Thanks for your prompt response and great news my Mavic Mini shipped yesterday. DJI best in the business for aerial photography products and peripherals
2019-12-5
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djiuser_Zl4WnSo60laW
lvl.1

United States
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10 -15 days to ship!!? I wish I had seen this before I placed my order! In the days of next day this is just acceptable. I only ordered mine yesterday but am thinking of canceling.
2019-12-5
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DJI Mindy
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djiuser_Fl1qZ9j7Rmx0 Posted at 12-5 08:47
Mindy
Thanks for your prompt response and great news my Mavic Mini shipped yesterday. DJI best in the business for aerial photography products and peripherals

I am happy to hear that your package has shipped, hope you'll receive it soon. Should you have any further questions, please feel free to us. Thank you for your support as well.
2019-12-6
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DJI Mindy
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djiuser_Zl4WnSo60laW Posted at 12-5 19:57
10 -15 days to ship!!? I wish I had seen this before I placed my order! In the days of next day this is just acceptable. I only ordered mine yesterday but am thinking of canceling.

Hi, we are sorry for any inconvenience caused, we are doing our best to prepare the products and hope the Mavic mini will be delivered to customers as soon as possible. If there is anything I can help, please kindly let me know, I will try my best to help.
2019-12-6
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djiuser_GUy0YrTZcWMk
lvl.1

United States
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It has been 15 days since I ordered my Mini Mavic and it still had NOT been shipped. Order number is 0019854674220
2019-12-16
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DJI Mindy
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djiuser_GUy0YrTZcWMk Posted at 12-16 19:00
It has been 15 days since I ordered my Mini Mavic and it still had NOT been shipped. Order number is 0019854674220

Your order is estimated to be shipped in 10-15 business days, it shall be shipped very soon, please note the email with the tracking number soon.
2019-12-16
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djiuser_TyRG2xUoFmh5
lvl.1

United States
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@DJI Mindy Just curious the estimated processing time on a Mavic Pro 2 with Smart Controller.  Bought it during the sale, no rush just curious timeline as to when it would ship.
2019-12-24
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DJI Mindy
Administrator
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djiuser_TyRG2xUoFmh5 Posted at 12-24 08:28
@DJI Mindy Just curious the estimated processing time on a Mavic Pro 2 with Smart Controller.  Bought it during the sale, no rush just curious timeline as to when it would ship.

Hi there, your order has been shipped and it usually takes 3-5 business days for the delivery, hope you will receive it soon.
2019-12-25
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fans7e8a7978
lvl.1

United States
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DJI Mindy Posted at 2018-5-8 01:00
Could you please post your order number here so that we could help to check the status? Thank you.

I am new to dji i ordered mine days ago and the status is still stuck on processing im not sure if i made a mistake ordering products from dji from the bad experiences other customers are having one said the wait was 15 days i ordered a drone because i want to film my upcoming vacation next week
1-2 16:40
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fans7e8a7978
lvl.1

United States
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DJI Mindy Posted at 2018-5-8 01:00
Could you please post your order number here so that we could help to check the status? Thank you.

I am new to dji i ordered mine days ago and the status is still stuck on processing im not sure if i made a mistake ordering products from dji from the bad experiences other customers are having one said the wait was 15 days i ordered a drone because i want to film my upcoming vacation next week
1-2 16:40
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans7e8a7978 Posted at 1-2 16:40
I am new to dji i ordered mine days ago and the status is still stuck on processing im not sure if i made a mistake ordering products from dji from the bad experiences other customers are having one said the wait was 15 days i ordered a drone because i want to film my upcoming vacation next week

Hi there, I am sorry for any inconvenience caused. As per checking, the estimated shipping date of your orders is 10-15 business days after payment confirmation. The proper team will ship the packages soon based on the payment sequence, please kindly wait patiently.
1-2 20:02
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djiuser_uyDwPpP9K05h
New

Canada
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Order Number:0010189094300
Hi ! can anybody help me to check why it is still on processing step? can't wait ! Thanks
2-4 17:32
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_uyDwPpP9K05h Posted at 2-4 17:32
Order Number:0010189094300
Hi ! can anybody help me to check why it is still on processing step? can't wait ! Thanks

I am terribly sorry to have kept you waiting. I had confirmed your order with the related team, the order will ship in mid Feb, please kindly wait. Sincerely sorry again for the inconvenience caused.
2-4 22:20
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