Possible battery MP issue
464 5 2018-5-13
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Guido-Italy
Second Officer
Flight distance : 477008 ft
Italy
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Hi when I charge a 1 month old battery with 3 charges, at the end original charger hub has a red light and on the battery second led starting from the button blink 3 or 4 times (sorry I don't remember). I unplugged battery and pushing the button I have 4 green led, when I connect again battery green led on the hub and nothing else on the battery.
What's the problem?
thanks
2018-5-13
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Guido-Italy
Second Officer
Flight distance : 477008 ft
Italy
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Any support by DJI ?
2018-5-14
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Guido-Italy
Second Officer
Flight distance : 477008 ft
Italy
Offline

Hi DJI support a week ago I chatted with customer care and the agent told me to update by assistant 2 battery firmware: done it.
Yesterday I charged battery but no issue resolved.
How to resolve issue?
thanks

  
2018-5-21
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Guido-Italy
Second Officer
Flight distance : 477008 ft
Italy
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Toc toc any administrator for hardware support?
2018-5-21
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Neliusspies
lvl.3
Flight distance : 2151526 ft
Nauru
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Maybe have a look at the room temp I had almost the same issue because of AC turned on in room after the battery got back to normal temp it were resolved
2018-5-23
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Guido-Italy
Second Officer
Flight distance : 477008 ft
Italy
Offline

Neliusspies Posted at 2018-5-23 08:17
Maybe have a look at the room temp I had almost the same issue because of AC turned on in room after the battery got back to normal temp it were resolved

Thanks for info I think isn't a temperature problem.
I chatted with customer care and rep told me to ship battery for repair: I mean is a software problem.
2018-5-23
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