I have a brand new Mavic Air. I have the DJI GO 4 app on a Samsung Galaxy S5 with Android 6.0.1. When I try to upgrade firmware I ve got a white screen and cannot get into that submenu. After seconds it returns to previous page. Same for Scan QR Code, all the items in that menu list, also with Me Settings, etc. How can I solve this problem? Thanks!!!!

Hi, I'm sorry to hear about the issue that you are experiencing. Please refer to the tutorial video below to update the firmware via DJI assistant 2, if there is any further issue, please feel free to let us know, we'll here for help, thanks!

DJI Diana Posted at 2018-5-13 22:57
Hi, I'm sorry to hear about the issue that you are experiencing. Please refer to the tutorial video below to update the firmware via DJI assistant 2, if there is any further issue, please feel free to let us know, we'll here for help, thanks!

https://www.youtube.com/watch?v=XPmWvxeSp7E&index=7&list=PL8-vxWY64sBOeP6CJM0vmkDB0onco2V2i&t=3s

Thank you Diana for the answer. Unfortunately I've got problems with DJI Assistant 2. I succeed in upgrade Drone firmware but cannot with remote controller. After connecting, Assistant doesn’t recognize/show the remote controller....Keeps in the main menu. (Photo attached) By the way, I´m running windows 7