Hi good day ! Greeting from Argentina, I wanted to ask you a question, since I have my Mavic Air I could never load the control. When  plugged into the charger the lights are flashing as if it would be  charging but never does, spend a few hours and start downloading the  battery! Try to load with a power bank and load without problems! From  what I understand it is that the part of the USB outlets are not  working properly, since the mavic batteries charge them without  problems! Did someone experience something similar? Sorry if the text is not very understandable but use the google translator ! Thank you very much !

Hi, sorry for the inconvenience. Could you be more specific your main problem? Maybe you can provide a video to show us the issue, we'll look into it, thanks!

DJI Diana Posted at 2018-5-13 22:24
Hi, sorry for the inconvenience. Could you be more specific your main problem? Maybe you can provide a video to show us the issue, we'll look into it, thanks!

Hello, thanks for answering. The problem is the following I plug the control to the wall charger and never charge, the LEDs are blinking! Only charge when connected to a powerbank!

Blinking LED's means that the RC is actually charging!

A CW Posted at 2018-5-14 02:22
Blinking LED's means that the RC is actually charging!

Yes but the problem is that the hours pass and never charge! It is downloaded with the hours until it shuts down!

MavicEric Posted at 2018-5-14 02:38
Yes but the problem is that the hours pass and never charge! It is downloaded with the hours until it shuts down!

I'm sorry but that doesn't make sense - "it is downloaded with the hours until it shuts down"?

A CW Posted at 2018-5-14 02:44
I'm sorry but that doesn't make sense - "it is downloaded with the hours until it shuts down"?

Exactly, the LEDs turn on but the control never charges!

MavicEric Posted at 2018-5-14 02:46
Exactly, the LEDs turn on but the control never charges!

I see - best you raise a ticket with DJI support and ship back the RC as a DOA unit.

Sorry that can’t understand your problem. Can you send a photo to show how do you charge your MA? By the way You charge the battery inside MA. Battery need to charge by the charger.

GDL Posted at 2018-5-14 02:56
Sorry that can’t understand your problem. Can you send a photo to show how do you charge your MA? By the way You charge the battery inside MA. Battery need to charge by the charger.

I plug only the charger and the control! I do not charge batteries and control together!Later I will upload photos!Thank you!

May be defect charger? Do you have original mavic air car charger? Give it a try. But if your controller and drone can be charged with other charger, the issue may come from your wall charger.

Optimus Prime-Mavic Air Posted at 2018-5-14 03:19
May be defect charger? Do you have original mavic air car charger? Give it a try. But if your controller and drone can be charged with other charger, the issue may come from your wall charger.

The charger is the original of the Mavic air!Obviously the problem is in the charger because with a power bank if it charges!

Can you fully charge your mavic air battery, remote control, then flight drone until reach 20%, let the battery cools down and charge it with stock charger?