After dropping the Mavic Pro on saturday, it started its trip to Nuth.
Let's see how the pro's can work their magic

Sorry to see that Monty - you only had it five minutes - hope you get the replacement back soon

Hi, sorry for the inconvenience. I managed to get your case number via your forum info, per check, the related support team has not received your parcel, they will try their best to process your case as earlier as possible once they receive your parcel, hope everything will be fine soon. If there is anything else we can assist you with, please feel free to let us know.

DJI Diana Posted at 2018-5-14 23:32
Hi, sorry for the inconvenience. I managed to get your case number via your forum info, per check, the related support team has not received your parcel, they will try their best to process your case as earlier as possible once they receive your parcel, hope everything will be fine soon. If there is anything else we can assist you with, please feel free to let us know.

Thanks for that.
It will be delivered today (at least, that is what I think, since Eindhoven is close to Nuth).

A CW Posted at 2018-5-14 22:43
Sorry to see that Monty - you only had it five minutes - hope you get the replacement back soon

Thanks.
Yes, I hope so too.

DJI Diana Posted at 2018-5-14 23:32
Hi, sorry for the inconvenience. I managed to get your case number via your forum info, per check, the related support team has not received your parcel, they will try their best to process your case as earlier as possible once they receive your parcel, hope everything will be fine soon. If there is anything else we can assist you with, please feel free to let us know.

Yup I sent off an inspire last week to the DJI repair centre in Holland and it left here on the 6th arrived in the Netherlands DJI repair centre Monday morning, received and signed for by Marlon....... come on Marlon expedite that sucker and get it back to me lol

I hope it gets back to you asap buddy and you are back in the sky flying and filming.   Come on DJI expedite Montys repair lol


We'll nag them til they do repair them lol

Ha Monty I had more depart and arrival scans on my docket than you and it took 4 days to get from Brussels to Barendrecht NL..... the driver must have strapped it to his back and walked as it was only a 90 minute drive lol

M2Wair Posted at 2018-5-14 23:49
Yup I sent off an inspire last week to the DJI repair centre in Holland and it left here on the 6th arrived in the Netherlands DJI repair centre Monday morning, received and signed for by Marlon....... come on Marlon expedite that sucker and get it back to me lol

[view_image]

I bought a P4P from the UK DJI online store from the very first batch released back in November 2016. Took 3 days to be received which I thought at the time was a little too good to be true (this was the period when the original Mavic Pro was taking three MONTHS to ship). Unboxed it and everything looked great. Spoke too soon, the charger starting making a very high pitch buzz and the IMU was, well, broke! Errors on every calibration. Didn't help that three days later my wife went into labour with our first and only baby!
Eventually raised a ticket and it took 4 weeks to be returned. DOA unit out of the box. The replacement was brand new and not a refurb (as you'd expect) and was flawless but didn't actually get to fly it until the 2017 new year bank holiday weekend!
That is when I made the decision to only buy drones in person from an authorised dealer and just as well as I had two DOA Mavic's last year and returned them both to Apple on the same day as being purchased for immediate refunds.
My MPP from Jessops and the MA from Apple have both been flawless out of the box though - we live and learn.

A CW Posted at 2018-5-15 00:11
I bought a P4P from the UK DJI online store from the very first batch released back in November 2016. Took 3 days to be received which I thought at the time was a little too good to be true (this was the period when the original Mavic Pro was taking three MONTHS to ship). Unboxed it and everything looked great. Spoke too soon, the charger starting making a very high pitch buzz and the IMU was, well, broke! Errors on every calibration. Didn't help that three days later my wife went into labour with our first and only baby!
Eventually raised a ticket and it took 4 weeks to be returned. DOA unit out of the box. The replacement was brand new and not a refurb (as you'd expect) and was flawless but didn't actually get to fly it until the 2017 new year bank holiday weekend!
That is when I made the decision to only buy drones in person from an authorised dealer and just as well as I had two DOA Mavic's last year and returned them both to Apple on the same day as being purchased for immediate refunds.

That's very true, just got to find an outlet here that sells DJI products and has a good returns policy lol

M2Wair Posted at 2018-5-15 00:25
That's very true, just got to find an outlet here that sells DJI products and has a good returns policy lol

I use Apple for DJI drone purchases all the time now mate - 2 week return policy, no questions asked, even if you simply don't like it in the first 14 days you'll get every penny back within 24 hours of returning it and immediate, unconditional replacement in the first 30 days. Had my MA 15 days now so it's clearly a keeper and no faults after 29 flights

A CW Posted at 2018-5-15 00:29
I use Apple for DJI drone purchases all the time now mate - 2 week return policy, no questions asked, even if you simply don't like it in the first 14 days you'll get every penny back within 24 hours of returning it and immediate, unconditional replacement in the first 30 days. Had my MA 15 days now so it's clearly a keeper and no faults after 29 flights

I have searched Ireland for an apple store and go figure all I found was resellers no apple stores that I know of.   

So far had no issues with DJI and generally I can buy and have it delivered in 6 days, might give Harvey Norman a try and they sell DJI drones.... all of them lol from sparks to inspires ohhhh happy days lol

Always best to buy in person where you can mate - check their return policy before you buy - some resellers simply return the package to DJI and if that’s the case you’re better off buying directly from the online store

M2Wair Posted at 2018-5-14 23:49
Yup I sent off an inspire last week to the DJI repair centre in Holland and it left here on the 6th arrived in the Netherlands DJI repair centre Monday morning, received and signed for by Marlon....... come on Marlon expedite that sucker and get it back to me lol

[view_image]

Hope you get it back soon!

M2Wair Posted at 2018-5-14 23:51
I hope it gets back to you asap buddy and you are back in the sky flying and filming.   Come on DJI expedite Montys repair lol

Oh yes, I most certainly hope so!

M2Wair Posted at 2018-5-14 23:55
Ha Monty I had more depart and arrival scans on my docket than you and it took 4 days to get from Brussels to Barendrecht NL..... the driver must have strapped it to his back and walked as it was only a 90 minute drive lol

UPS has special ways I believe.
My package took a less optimal route I would say (to Amsterdam).
But somebody more clever than me will have figured out what is the best way....

A CW Posted at 2018-5-15 00:11
I bought a P4P from the UK DJI online store from the very first batch released back in November 2016. Took 3 days to be received which I thought at the time was a little too good to be true (this was the period when the original Mavic Pro was taking three MONTHS to ship). Unboxed it and everything looked great. Spoke too soon, the charger starting making a very high pitch buzz and the IMU was, well, broke! Errors on every calibration. Didn't help that three days later my wife went into labour with our first and only baby!
Eventually raised a ticket and it took 4 weeks to be returned. DOA unit out of the box. The replacement was brand new and not a refurb (as you'd expect) and was flawless but didn't actually get to fly it until the 2017 new year bank holiday weekend!
That is when I made the decision to only buy drones in person from an authorised dealer and just as well as I had two DOA Mavic's last year and returned them both to Apple on the same day as being purchased for immediate refunds.

If I would have the money to spend on brand new that would exactly be my path.
Only buy from local resellers

A CW Posted at 2018-5-15 00:29
I use Apple for DJI drone purchases all the time now mate - 2 week return policy, no questions asked, even if you simply don't like it in the first 14 days you'll get every penny back within 24 hours of returning it and immediate, unconditional replacement in the first 30 days. Had my MA 15 days now so it's clearly a keeper and no faults after 29 flights

That is what I'm talking about.
I had the same experience with a local reseller the first time I bought the MP

Montfrooij Posted at 2018-5-15 01:52
If I would have the money to spend on brand new that would exactly be my path.
Only buy from local resellers

Nothing worse than buying an expensive piece of tech in good faith and the thing is broke out the box adding to the fact you then need to ship it yourself to another country - infuriating is an under statement! Once bitten, twice shy n' all that!  

A CW Posted at 2018-5-15 01:56
Nothing worse than buying an expensive piece of tech in good faith and the thing is broke out the box adding to the fact you then need to ship it yourself to another country - infuriating is an under statement! Once bitten, twice shy n' all that!

Lucky me that 'other country' turns out to be my own

A CW Posted at 2018-5-15 01:09
Always best to buy in person where you can mate - check their return policy before you buy - some resellers simply return the package to DJI and if that’s the case you’re better off buying directly from the online store

Yup, just checked, Harvey Norman according to the sales rep would send it back to DJI and not refund. It wouldn't go back to DJI until one of the in store HN specialists had verified it needed a repair prior to sending off, ahhh hello I don't think so, not as long as my bottom still points downwards.

DJI take on average a week to deliver orders once payment verified, so for me best way to go.  Tried and tested DJI get my vote.

Montfrooij Posted at 2018-5-15 01:51
UPS has special ways I believe.
My package took a less optimal route I would say (to Amsterdam).
But somebody more clever than me will have figured out what is the best way....

100% accurate lol If you had seen the driver and van that collected my drone, well only in Ireland. It then went on a little journey, a mini holiday lol

M2Wair Posted at 2018-5-15 02:41
100% accurate lol If you had seen the driver and van that collected my drone, well only in Ireland. It then went on a little journey, a mini holiday lol

That would have been a very nice coincidence

Montfrooij Posted at 2018-5-15 02:42
That would have been a very nice coincidence

DJI should consider themselves lucky they don't have a repair facility local to me here in Ireland, I would have been in the car knocking on their door and hand delivering.  And once repaired collected personally lol

Yep, unless the reseller has a top notch return policy (like Apple UK) then best to use DJI online store. I use it to buy accessories and my credits from the forum massively discount the purchase too. I’ve had batteries arrive within 48 hours of placing the order and nothing I have bought has been faulty - since the P4P 18 months ago.  

M2Wair Posted at 2018-5-15 02:56
DJI should consider themselves lucky they don't have a repair facility local to me here in Ireland, I would have been in the car knocking on their door and hand delivering.  And once repaired collected personally lol

You know I even thought about that.
Not sure if they allow to do that.

A CW Posted at 2018-5-15 02:56
Yep, unless the reseller has a top notch return policy (like Apple UK) then best to use DJI online store. I use it to buy accessories and my credits from the forum massively discount the purchase too. I’ve had batteries arrive within 48 hours of placing the order and nothing I have bought has been faulty - since the P4P 18 months ago.

In a couple of weeks I will be making my first DJI store purchase when I have enough to lose the shipping costs

I did notice that you now have the highest number of points on the whole forum mate (out of those not employed by DJI) - good for you - that’s a massive effort. Think I’m 3rd myself now Made $210 - that’s sweet.

Montfrooij Posted at 2018-5-15 03:01
You know I even thought about that.
Not sure if they allow to do that.

I would sooner drop off and collect, couriers are not the best option, van to van being thrown around isn't ideal for sure.

Now there's an idea DJI a drop off centre for users to hand deliver for repairs

Or how about your drone being delivered by a drone

A CW Posted at 2018-5-15 03:10
Or how about your drone being delivered by a drone

As long as it's not piloted by that Russian fella Russian Post office fail lol

Yeah, I saw that! Though you’d make a few bob in the courts out if it

A CW Posted at 2018-5-15 03:07
I did notice that you now have the highest number of points on the whole forum mate (out of those not employed by DJI) - good for you - that’s a massive effort. Think I’m 3rd myself now  Made $210 - that’s sweet.

Hahahahahah.
So I am good at something

Where did you see that btw, just curious

M2Wair Posted at 2018-5-15 03:07
I would sooner drop off and collect, couriers are not the best option, van to van being thrown around isn't ideal for sure.

Now there's an idea DJI a drop off centre for users to hand deliver for repairs

It is a nice idea indeed.
'We' would probably rather take good care about our precious toys ourselves....

A CW Posted at 2018-5-15 03:10
Or how about your drone being delivered by a drone

Just hope it does not fly away

M2Wair Posted at 2018-5-15 03:12
As long as it's not piloted by that Russian fella   Russian Post office fail lol

That would be bad indeed.

Your points tally mate - only you and HallMark have >40,000 then me with 38,000. Yet to see anyone with that many and I use this thing everyday!

Montfrooij Posted at 2018-5-15 03:16
That would be bad indeed.

Hand deliver it, watch the pilot load it, take off and splatt...... The pilot better be a fast runner lol

A CW Posted at 2018-5-15 03:17
Your points tally mate - only you and HallMark have >40,000 then me with 38,000. Yet to see anyone with that many and I use this thing everyday!

Ok, I see.
So you hand checked the users?
I was thinking there was some kind of list that you could see.

Always good to have a little gander at the profiles - see what folk are flying and how far and how many points they’ve got