I just recieved a new DJI Mavic Pro Platinum and the video captured is unusable out of the box.  All software upgrades to equipment have been done, no crashes (its brand new) and I have experience with the Phantom 4.  Very discouraging.  Is this simply a defective unit?

Choppiness can be caused by the following:

• Slow computer
• Video player software
• Attempting to play video directly from a memory card
  

If you don't think any of those apply, then upload one of your videos to YouTube.com and post the link back here so we can see an example of what you're describing.

The website will not allow upload of video.  The screen freezes.  Advice?

Please use youtube for sharing a RAW example (straight from the SD card)

Seriously?   I am the president of our company and I need a solution to a machine DJI sells that is defective out of the box.  This will be returned today.  Thank you

Nathan FW Posted at 2018-5-16 05:38
Seriously?   I am the president of our company and I need a solution to a machine DJI sells that is defective out of the box.  This will be returned today.  Thank you

Well sorry Mr President, you asked the guys here for help and that is what they trying to give you.

Nathan FW Posted at 2018-5-16 05:38
Seriously?   I am the president of our company and I need a solution to a machine DJI sells that is defective out of the box.  This will be returned today.  Thank you

fella your problem isn't DJI related but 'you' related.  The only thing broken is your attitude.

Captain benchmark... check the other pages it's not a me problem, it is an issue with multiple MPP's.  Work on the solution and keep your opinions to yourself

My apologies to Suren.  This is my first stab at the forum and I thought the suggestion given was someone from DJI responding, not an individual user.  I am accustomed to seemingly endless, circular conversations with DJI Customer Service acting like they have never heard of a camera issue with DJI products.  The advice you gave was actually helpful; I have uploaded the video and ordered a second Mavic to help compare and find a solution for our business video needs.  I was also pleasantly surprised that DJI has contracted a customer service company to answer phones and help.  Good start, DJI.