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Blurry video
847 9 2018-5-18
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GC4218
New
Australia
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Hi,

Am new to Drones and DJI.
Have a new Mavic Air, hardly flown and never crashed, and the video is blurry (see image), its sometiems clear and then this wave of blurry footage happens for a few seconds every 20 seconds or so.

Have latest firmware.

Burry vide example

Burry vide example
2018-5-18
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi, I'm sorry to hear about the issue that you are experiencing. Could you please check all the original videos from the SD card to check if all the original ones have the issue or only this one? Thanks!
2018-5-18
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HedgeTrimmer
Captain
United States
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Are you pulling (downloading) video from Mavic Air or from Smartdevice running GO-4 App?
2018-5-18
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HedgeTrimmer
Captain
United States
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Hard to tell from single image, but it looks a little like Pixelation problem.  A few of us have seen, with cause(s) open for discussion.
2018-5-18
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GC4218
New
Australia
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DJI Diana Posted at 2018-5-18 18:30
Hi, I'm sorry to hear about the issue that you are experiencing. Could you please check all the original videos from the SD card to check if all the original ones have the issue or only this one? Thanks!

Hi Diana, thanks for the reply.
All video
Cheers,
Nigel
2018-5-18
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GC4218
New
Australia
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HedgeTrimmer Posted at 2018-5-18 18:43
Are you pulling (downloading) video from Mavic Air or from Smartdevice running GO-4 App?

Directly from the SD card to computer.
Cheers,
Nigel
2018-5-18
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HedgeTrimmer
Captain
United States
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GC4218 Posted at 2018-5-18 20:30
Directly from the SD card to computer.
Cheers,
Nigel

Assuming it is microSD card from Mavic Air, at moment I don't know.  Perhaps others can help.

If it is microSD card from smartdevice used with GO / GO-4 apps; then it could be result of video transmission problems from drone.  In this case, you need to get video from microSD card in Mavic Air.
2018-5-18
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Suren
Captain
Flight distance : 13425892 ft
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South Africa
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What type of sd card are you using? is it a U3? anything less will cause similar issues
2018-5-19
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DJI Diana
Administrator
Flight distance : 2408 ft

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GC4218 Posted at 2018-5-18 20:29
Hi Diana, thanks for the reply.
All video
Cheers,

Hi Nigel, thank you for your update, could you please provide an original video from the SD card? We'll look into it.
2018-5-19
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Parik
lvl.4
Flight distance : 1643773 ft
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Finland
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If it is 4k video, it seems your computer's processing power is not good,  it seems computer or the application you use to play video try to convert it in the background and then tries to play. so you are getting the video like blurry.  
2018-5-19
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