DJI Assistant 2 different main screen
2246 9 2018-5-18
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BigRoyBoy
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Flight distance : 106414 ft
Australia
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I had a issue where I could not get DJI Assistant 2 to work on window 10. So one of the Adminsistrators sent me a link to download it which it works fine Version: 1.2.2.859 On my home screen all I have is the below list:
1. Firmware update
2. Log export
3. Calibration
I am missing Data Upload, Black Box, Simulator and Wifi Settings.   
Why is this diffrent.


2018-5-18
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HedgeTrimmer
First Officer
United States
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Quick guess - DJI provided you with a test version of Assistant 2, which does not have all features.  
2018-5-18
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BigRoyBoy
lvl.3
Flight distance : 106414 ft
Australia
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HedgeTrimmer Posted at 2018-5-18 20:51
Quick guess - DJI provided you with a test version of Assistant 2, which does not have all features.

So what can one do if you need to get to the black box. Might have to wait until a Adminsistrators jumps in. Should I try to download it again.
2018-5-18
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DJI Diana
Administrator
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Hi, sorry for the inconvenience, could you please restart the DJI assistant 2 and try it again? At the same time, please take a video show us the whole process, we'd like to check it, thanks!
2018-5-18
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BigRoyBoy
lvl.3
Flight distance : 106414 ft
Australia
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DJI Diana Posted at 2018-5-18 22:10
Hi, sorry for the inconvenience, could you please restart the DJI assistant 2 and try it again? At the same time, please take a video show us the whole process, we'd like to check it, thanks!

So this is what I have done. I deleted the DJI Assistant 2 you sent me and downloaded the latest  Version: V1.2.4 and it seems to be running on window 10.
So now I have the Simulator on my home screen which I did not have before but still missing Data Upload, Black Box, and Wifi.
Please see screen shot on my home page.


2018-5-21
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DJI Diana
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BigRoyBoy Posted at 2018-5-21 03:42
So this is what I have done. I deleted the DJI Assistant 2 you sent me and downloaded the latest  Version: V1.2.4 and it seems to be running on window 10.
So now I have the Simulator on my home screen which I did not have before but still missing Data Upload, Black Box, and Wifi.
Please see screen shot on my home page.[view_image]

Hi, kindly please check the DJI Assistant 2 Release Notes from the website: https://www.dji.com/mavic-air/info#downloads, the latest DJI Assistant 2 v1.2.4 was released on 2018-05-16, the Simulator be added. If there is any further update, we'll let you know for the first time on the website, thanks!


2018-5-22
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BigRoyBoy
lvl.3
Flight distance : 106414 ft
Australia
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DJI Diana Posted at 2018-5-22 23:45
Hi, kindly please check the DJI Assistant 2 Release Notes from the website: https://www.dji.com/mavic-air/info#downloads, the latest DJI Assistant 2 v1.2.4 was released on 2018-05-16, the Simulator be added. If there is any further update, we'll let you know for the first time on the website, thanks!

[view_image]

So how do I get to my black box for download
2018-5-23
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DJI Diana
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BigRoyBoy Posted at 2018-5-23 03:44
So how do I get to my black box for download

Hi, for the Mavic air, you download the data via "Log Export". Actually, I have forwarded this to our engineers and they checked it, it is normal, please don't worry.

2018-5-23
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BigRoyBoy
lvl.3
Flight distance : 106414 ft
Australia
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DJI Diana Posted at 2018-5-23 18:36
Hi, for the Mavic air, you download the data via "Log Export". Actually, I have forwarded this to our engineers and they checked it, it is normal, please don't worry.

[view_image]

Thanks Diana
2018-5-24
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DJI Diana
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You're welcome. If there is anything else we can assist you with, please feel free to let us know, we're glad to help. Happy flying.
2018-5-24
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