Hi,

I have a brand new Mavic Pro (it's the second that I have) and in my second flight I noticed a circular shadow on my video.

I thought that I had my lens dirty, but after much cleaning I still have the same problem.

I don't know if this is a problem with the sensor or some dirt inside the lens cap.

Can you help on this? Should I return it to DJI? The time to return it to Amazon has already gone (The drone has less than 2 months).

This is the video to show the problem:


Thanks for your help.

To me, that almost looks like dust on the image sensor, not the lens. That's what it looks like on my DSLR when the sensor inside the camera needs cleaning.

There is a dust grit on the sensor when you have a donut in your image. Generally DJI is very careless/bad when they collect their cameras as it happens often.   

I would start a case at DJI if it was my drone.

Regards Leif.

I agree, spec of dust on the sensor.  If you just got the MP return it to where you bought it, otherwise contact DJI.  The one thing I don't like is that if you return your brand new MP to DJI you may get a refurbished one back.  

Far_North Posted at 2018-5-20 06:52
I agree, spec of dust on the sensor.  If you just got the MP return it to where you bought it, otherwise contact DJI.  The one thing I don't like is that if you return your brand new MP to DJI you may get a refurbished one back.

My time window has just expired (Amazon). Where should I call DJI? Online support? Thanks.

Definitely dust on sensor. I'm kinda surprised that it would show up with Mavic Pro's f/2.2 aperture. These typically are more evident at smaller like f/16 aperture (on cameras with adjustable aperture).

Anyway, this requires a trip to DJI since one cannot clean MP's sensor.

Anyone know how can I send the drone to DJI? I'm in Portugal but I have bought it from Amazon.DE (Germany). Thanks.

https://www.dji.com/support