Q24H
lvl.1
United States
Offline
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Hello DJI,
So first I just want to say I've been very happy with all my communications with DJI's Email and Chat support. I had a camera defect on my Mavic Air and needed to replace my new drone, thought it'd be a huge hassle at first but my case was accepted quickly and they were very forthcoming and answered all the questions that I had about the process.
That being said, why is it taking so long to email me a shipping label? My replacement case was accepted on 5/16, I was told I'd get a shipping label in 2 days, nothing came, I emailed support over the weekend, and again spoke with chat Monday morning, was told to wait 24 hours, and still nothing... It's been 6 days since I first started the process and I'm still waiting on a shipping label... I was told this goes through a separate department and all, that's fair but can we please sort this out? I've received UPS labels via emails just fine in the past and have been checking Junk folders too just in case. What do I need to do? I mean you can even PM me a PDF I'll be fine with that too... This whole "ship the package back to us in 7 calendar days from the date you receive this email" isn't going to work if I can't get the label guys.
I see many DJI support folks on this forum so I hope someone can take my case number and expedite it? I'm off to work now but I really want to ship it back ASAP this afternoon or tomorrow.
Thank you in advance!
Case Number: CAS-1809416-K3T2B5
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