DJI Thor
Administrator
Flight distance : 13602 ft
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John, I apologize for the difficulties that you've been experienced. I managed your case number via your forum account.
As for the Crystalsky flight record playback issue, we are sorry for the trouble, it was the current firmware issue, the engineers have aware of and are working on it, it will be fixed on the next DJI GO 4 app update on Crystalsky.
Regarding the support issue, I will also escalate the situation to the proper team to check and confirm. And we have a phone number to reach to, please kindly refer to the contact info below.
And I checked your case, your Crystalsky was shipped on 05/16 and received by DJI on 05/21, the local team is doing the best for the case, we will ship the machine back asap. Sorry again for the inconvenience, hope the case will be resolved soon.
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