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Delivery problems to Dubai
387 7 2018-5-23
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Rivi
Second Officer
Flight distance : 74502 ft
India
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I ordered the Phantom 4 pro+ v 2.0 on the 11th of May based on 1-3 days of delivery.  With great difficulty and going through the forum I found out that the shipping company is BSI.  Managed to find their english website and the unit has been dispatched on the 15th and stuck in Hong Kong since the 17th.  Since 17th there is no movement.

I raised this with Dji support but received the standard reply that I need to check with the shipping agent.  If I knew Dji uses an agent which I have never heard (and going through the forum many customers have raised complaints) I would have not ordered from Dji store.

It is sad that Dji can build a good product but uses an unprofessional shipping company!  Customer experience begins when the product is in the hand of the customer.   


2018-5-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Rivi, I managed to get your order number via you Forum account, you are right, there is no update since 2018-05-17, we will verify with the related team about the status and come back to you later, thanks for your patience.
2018-5-23
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Rivi
Second Officer
Flight distance : 74502 ft
India
Offline

DJI Mindy Posted at 2018-5-23 02:59
Rivi, I managed to get your order number via you Forum account, you are right, there is no update since 2018-05-17, we will verify with the related team about the status and come back to you later, thanks for your patience.

Many Thanks Mindy.  Look forward to hearing from you soon
2018-5-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Rivi Posted at 2018-5-23 05:20
Many Thanks Mindy.  Look forward to hearing from you soon

Hi Rivi, the logistics have been updated, please check again, hope you will receive it soon.
2018-5-23
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Rivi
Second Officer
Flight distance : 74502 ft
India
Offline

DJI Mindy Posted at 2018-5-23 20:21
Hi Rivi, the logistics have been updated, please check again, hope you will receive it soon.

Hi Mindy,  many thanks and appreciate your prompt attention.  Great service!
2018-5-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Rivi Posted at 2018-5-23 21:30
Hi Mindy,  many thanks and appreciate your prompt attention.  Great service!

You are welcome, Rivi, it is our great pleasure to support you, please let us know if there is any further issue.
2018-5-23
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Rivi
Second Officer
Flight distance : 74502 ft
United Arab Emirates
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DJI Mindy Posted at 2018-5-23 22:54
You are welcome, Rivi, it is our great pleasure to support you, please let us know if there is any further issue.

Thanks Mindy.  Got my Phantom 4 pro last Saturday
2018-6-1
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DJI Susan
Administrator

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Rivi Posted at 2018-6-1 08:26
Thanks Mindy.  Got my Phantom 4 pro last Saturday

Great to hear this! If there is anything else we can help, feel free to contact us.
2018-6-1
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