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4 motors stop
445 15 2018-5-25
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gersphoto.orange
Second Officer
France
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Did anyone had the same problem than I. 4 motors stopped during the flight with Inspire 2 ?

2018-5-25
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DJI Tony
Super Moderator

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Sorry for the inconvenience, If your aircraft experienced a hard landing due to that issue, I would recommend sending your unit to our facility for us to figure out what happened during mid-air.
2018-5-25
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gersphoto.orange
Second Officer
France
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I just want to know il you had already Heard about this ?
2018-5-25
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Des_B
Second Officer
Flight distance : 129600 ft
United Kingdom
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It is possible to turn the motors off in flight, should you need to get down very quickly, using the CSC ( combined stick command - same way as you start up ).

I guess this could be done accidentally.

Des
2018-5-27
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DJI Mindy
Administrator
Flight distance : 7 ft
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Gersphoto, the drone will not turn off the motor automatically during the flight unless the battery is running out of power, the pilot turns off manually or some accident happens, if the issue happens, it is recommended to make data analysis to figure out the reason.
2018-5-27
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gersphoto.orange
Second Officer
France
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I do not turn off manually

2018-5-28
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DJI Tony
Super Moderator

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gersphoto.orange Posted at 2018-5-28 05:43
I do not turn off manually
https://www.youtube.com/watch?v=n0IFaNEVu2I

Thank you for providing the information. Our data analysis team will check what has happened to your drone, however, I would recommend syncing your flight records as well for our team to conduct some investigation.
2018-5-28
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Rodger8
Captain
Flight distance : 15812070 ft
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United States
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The flight records would be a big help. You didn't get very far nor much height and then the obstacle avoidance kicked in. So, do you mean that the Inspire stopped or do you mean it fell to the ground ?
2018-5-28
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gersphoto.orange
Second Officer
France
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The 4 motors sptopped and the Inspire fell down
2018-5-28
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Rodger8
Captain
Flight distance : 15812070 ft
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United States
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gersphoto.orange Posted at 2018-5-28 12:46
The 4 motors sptopped and the Inspire fell down

at what height? This is very strange. I have never heard of this before. Can you post the flight log?
2018-5-28
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gersphoto.orange
Second Officer
France
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Height 5,3 meters / Distance 5,3 meters. And several guys had the same issue in France since 6 or 7 months
2018-5-28
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gersphoto.orange
Second Officer
France
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Logs from Inspire 2.
4 esc disconnected at the same time but not coming from the battery

2018-5-28
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DJI Mindy
Administrator
Flight distance : 7 ft
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gersphoto.orange Posted at 2018-5-28 21:25
Logs from Inspire 2.
4 esc disconnected at the same time but not coming from the battery

Sorry for the accident, please start a ticket online and send in the device for data analysis and repair service as long as the drone is still in warranty period. We have professional team who will do their best figure out the reason. Wish you good luck.
2018-5-29
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gersphoto.orange
Second Officer
France
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Send it to my dealer and he will send it to your team for analysis
2018-5-29
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gersphoto.orange
Second Officer
France
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My dealer told me that DJI had already informations about this problem... who lies ???
2018-5-30
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