MarcInOz
 lvl.1
Australia
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DO NOT BUY AN OSMO+.
The focus problem is very real - but denied by DJI. I believe there is a case for a Class Action against DJI.
I managed to return mine to Teds Cameras but I have no pictures or video of my trip to Peru and a Real Estate Walk-through that is entirely our of focus. Many others have reported the same lack of focus.
I shot more than 300 stills and videos on my 2 week holiday and not one shot is sharp. They look okay on the small screen of a mobile, so the catastrophe only hits you when you view them on a larger screen.
DJI claim that their technical boffins have checked the Osmo+ I returned and claim it is faultless. That, of course, it not possible.
If anyone goes ahead an acquires an Osmo+ after reading this, I have every accessory you can imagine for sale!. But if you get an Osmo, you'll be sorry.
Apart from the lack of focus issue, it is totally unsuitable as a holiday camera. Here's the routine when you're stopping and starting, taking a few shots maybe every 10 or 20 minutes.
Imagine you see something stunning that you want to shoot. Here's what you have to do:
1. Extract the Osmo from its case.
2. Loosen the rosette screw (not so easy) and turn the Mobile holder to the vertical position.
3. Tighten the rosette screw. (Often requires several tries to ensure the teeth are engaged for actual vertical).
4. Turn the camera-head (roll motor) to release the horizontal gimbal lock.
5. Switch the Pan Axis Lock upward to unlock the pan axis.
6. Hold the Osmo upright and pull the Power Switch down to turn the Osmo on.
7. Open you mobile > Settings > Wi-Fi > Osmo > Connect.
8. Open DJI Go and connect to your Osmo's Wi-Fi (often problematic).
9. Swing out the arms of the Device Holder (to the correct angles) and mount your mobile.
(For my fabulous Huawei this often frustrating as it was too easy to accidentally turn the mobile off as one grips it firmly to mount it in the extended arms of the device holder. Also, the arm of the device holder happens to cover the fingerprint scanner than turns my phone on.
10. Now you can see the image on your mobile and adjust setting and shoot stills or videos.
11. Auto-focus mode will probably not work - and you won't know until it's too late.
12. Once you've taken your shot (if the subject had not gone by the time you got the Osmo set up)
You have to reverse the procedure. You'll find it infuriating how the Osmo can not be fitted back in the case unless the device holder is perfectly horizontal again. One rosette tooth out and forget it!
I have seen Forum posts from DJI denying the focus problems but also admitting to the issues and saying that they are working on a software fix.
I have been a keen photographer and professional videographer all my life and have never encountered problems like this.
I have a DJI Spark, by the way, which is fabulous - and the camera shoots superb (sharp) stills & video).
If anyone would be interested in joining a class action against DJI, please advise in your reply.
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