Please select Into the mobile phone version | Continue to access the computer ver.
Jumping compass on CS5.5
82271 82271 2018-5-28
Uploading and Loding Picture ...(0/1)
o(^-^)o
SubUser
lvl.4
Flight distance : 74140 ft
Netherlands
Offline

After the last update I have still a compass that is a little bit jumpy on the radar.
On an IOS device it is working perfect.

I did a lot of calibrations, but no luck.

Are there CS devices around where this compass is working better (like the IOS devices) ?

Or I have to wait for a fix from DJI ?
2018-5-28
Use props
nixuspix
Captain
Flight distance : 2771453 ft
Latvia
Offline

I have same problem on 7.85" CS as well
2018-5-28
Use props
HedgeTrimmer
Captain
United States
Offline

Be glad its only ''a little bit jump''.  Only  time mine isn't jumping around is when CS-Ub is setting on solid surface.
2018-5-28
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Are you running V02.06.06.00 now? Do you mean the attitude indicator in the APP moves erratically? Did you try to restore the CrystalSky in the factory default to see if the problem persists? If yes, any chance to take a short video so that we could escalate to our engineers for further analysis? Thank you.
2018-6-3
Use props
Wachtberger
Captain
Flight distance : 261509 ft
Offline

DJI Mindy Posted at 2018-6-3 23:19
Are you running V02.06.06.00 now? Do you mean the attitude indicator in the APP moves erratically? Did you try to restore the CrystalSky in the factory default to see if the problem persists? If yes, any chance to take a short video so that we could escalate to our engineers for further analysis? Thank you.

Dear Mindy, you can see it well on this screenrecording (CS 7.85 HB, latest firmware):
2018-6-4
Use props
nixuspix
Captain
Flight distance : 2771453 ft
Latvia
Offline

And it not only "jumps" all the time, but indicates different direction compared to the "red" triangle on the right side of screen
2018-6-4
Use props
SubUser
lvl.4
Flight distance : 74140 ft
Netherlands
Offline

DJI Mindy Posted at 2018-6-3 23:19
Are you running V02.06.06.00 now? Do you mean the attitude indicator in the APP moves erratically? Did you try to restore the CrystalSky in the factory default to see if the problem persists? If yes, any chance to take a short video so that we could escalate to our engineers for further analysis? Thank you.

Yes, yes.

I already send the short video on another topic.

I also tried other apk-compass software (several).
These does not work, same bad results on the CS.
On my android phone these software does work.

I start to think it is the compass hardware of the CS.
Do you have some kind of usb compass stick to plug-in ?

Regards.
2018-6-4
Use props
SubUser
lvl.4
Flight distance : 74140 ft
Netherlands
Offline

SubUser Posted at 2018-6-4 13:11
Yes, yes.

I already send the short video on another topic.

First the sound of the fan when moving the CS (on mine it is ok), than the jumping of the compass with the map and also with the radar.
On this video it was very bad, on other ocasion it was better, it getting worser when the device is hot and the fan is on (like in this video).

If you got an usb-stick compass and it would solve the problem, I would buy it...


2018-6-4
Use props
HedgeTrimmer
Captain
United States
Offline

nixuspix Posted at 2018-6-4 09:47
And it not only "jumps" all the time, but indicates different direction compared to the "red" triangle on the right side of screen

Try clicking on the tiny little padlock in corner of box located on the right side of screen that holds map and "red" triangle.


If that does not work.  You will need to rotate your drone, while flying, to match both up.
2018-6-4
Use props
nixuspix
Captain
Flight distance : 2771453 ft
Latvia
Offline

HedgeTrimmer Posted at 2018-6-4 19:10
Try clicking on the tiny little padlock in corner of box located on the right side of screen that holds map and "red" triangle.

Stupid me. Thank You
2018-6-4
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Wachtberger Posted at 2018-6-4 07:42
Dear Mindy, you can see it well on this screenrecording (CS 7.85 HB, latest firmware): https://www.youtube.com/watch?time_continue=43&v=xwgaW5wtBoc

Thanks for the video, the issue will be escalated to our engineers for analysis, I will keep you updated.
2018-6-5
Use props
Wachtberger
Captain
Flight distance : 261509 ft
Germany
Offline

DJI Mindy Posted at 2018-6-5 02:47
Thanks for the video, the issue will be escalated to our engineers for analysis, I will keep you updated.

Thank you very much Mindy!
2018-6-5
Use props
SubUser
lvl.4
Flight distance : 74140 ft
Netherlands
Offline

DJI Mindy Posted at 2018-6-5 02:47
Thanks for the video, the issue will be escalated to our engineers for analysis, I will keep you updated.

Hello Mindy,

Any news from your engineers ?

Regards Sub.
2018-6-18
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

SubUser Posted at 2018-6-18 13:42
Hello Mindy,

Any news from your engineers ?

Sub, not yet, I just would like to verify one more thing, did you calibrate the compass in the Settings of CrystalSky? GTScreenshot_20180620_150931.png
2018-6-19
Use props
SubUser
lvl.4
Flight distance : 74140 ft
Netherlands
Offline

DJI Mindy Posted at 2018-6-19 23:09
Sub, not yet, I just would like to verify one more thing, did you calibrate the compass in the Settings of CrystalSky?[view_image]

Hello Mindy,

Yes, I did, following the instructions.

Regards.
2018-6-20
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

SubUser Posted at 2018-6-20 11:34
Hello Mindy,

Yes, I did, following the instructions.

OK, I will transfer it to our engineers.
2018-6-24
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Sorry to have kept you waiting, per our engineers, it is recommended to update the DJI Go 4 to V4.2.20 to see if the issue persists.
1. While there is an update available for the built-in DJI GO/DJI GO 4 App, you will see a "Download" icon appear as below( CrystalSky needs to be connected to the internet first): 1.png
2. Click "Me" and it will pop up the release note of new DJI GO/DJI GO 4 App.
2.png
3. Click "Update" and follow the instructions to upgrade the App to the latest.
3.png
4.png
4. If it didn't show the "download" icon on "Me", you might go to DJI GO/DJI GO 4 App> "Me"> "Settings" and click "Check for Update", then follow the step 2 and step 3 to upgrade.
5.png
2018-7-9
Use props
SubUser
lvl.4
Flight distance : 74140 ft
Netherlands
Offline

DJI Mindy Posted at 2018-7-9 00:21
Sorry to have kept you waiting, per our engineers, it is recommended to update the DJI Go 4 to V4.2.20 to see if the issue persists.
1. While there is an update available for the built-in DJI GO/DJI GO 4 App, you will see a "Download" icon appear as below( CrystalSky needs to be connected to the internet first):[view_image]
2. Click "Me" and it will pop up the release note of new DJI GO/DJI GO 4 App.

Hello Mindy,

Thanks for your efforts.

I did try to update to version .20 (I am on version .16).
But I got the message back "Lasted version now", I am still on version .16.
I have CS 5.5, is this update not yet on the server, so only for CS 7.8 ?

Regards Subuser.
2018-7-9
Use props
Keule
Captain
Flight distance : 3318399 ft
  • >>>
Germany
Offline

SubUser Posted at 2018-7-9 04:26
Hello Mindy,

Thanks for your efforts.

I have both the 5.5" and the 7.85" - For none of the devices the GO4 update is available. (July 9,2018)
2018-7-9
Use props
SubUser
lvl.4
Flight distance : 74140 ft
Netherlands
Offline

Keule Posted at 2018-7-9 04:50
I have both the 5.5" and the 7.85" - For none of the devices the GO4 update is available. (July 9,2018)

Thanks for the info.

It is maybe a region issue, Europe the last in the row.

I started a new thread, to see if there is somebody that has more luck.

It would be nice if you could download the file from site and update it from SD card.
And downgrade with the old file if it was not working for you.

Regards.


2018-7-9
Use props
Chadizzy
lvl.2
United States
Offline

DJI Mindy Posted at 2018-6-19 23:09
Sub, not yet, I just would like to verify one more thing, did you calibrate the compass in the Settings of CrystalSky?[view_image]

This is not available in USA either. I try everyday still says .16 is the latest version. When can we expect .20 on the crystal sky?
2018-7-9
Use props
markiet1966
Second Officer
Flight distance : 1168819 ft
United Kingdom
Offline

Same for the UK, nothing available yet!

Mark
2018-7-9
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

SubUser Posted at 2018-7-9 04:26
Hello Mindy,

Thanks for your efforts.

DJI Go 4 V4.2.20 do has been released, could you please try again? There should be the upgrade notification when you connect to the network.
2018-7-11
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Chadizzy Posted at 2018-7-9 22:00
This is not available in USA either. I try everyday still says .16 is the latest version. When can we expect .20 on the crystal sky?

Could you please connect to the network and try again?
2018-7-11
Use props
AnaMar
lvl.2
Estonia
Offline

Same situation about jumping compass and update. I have`t update app DJI Go 4 V4.2.20 for CS 7.85" ULTRA (Internet connected)
2018-7-11
Use props
Barry Goyette
Second Officer
Flight distance : 14925 ft
United States
Offline

DJI Mindy Posted at 2018-7-11 04:56
Could you please connect to the network and try again?

I'm trying here in the US this morning, and there is no new update (screen reads Version v02.06.06.00 latest version now). "Check for updates" give the same result in CS screen and Go4 screen.
2018-7-11
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Barry Goyette Posted at 2018-7-11 07:42
I'm trying here in the US this morning, and there is no new update (screen reads Version v02.06.06.00 latest version now). "Check for updates" give the same result in CS screen and Go4 screen.

Barry, there is a server glitch at this moment and our engineers are working on it, I will let you know once it is fixed, sorry for the inconvenience caused.
2018-7-12
Use props
Chadizzy
lvl.2
United States
Offline

DJI Mindy Posted at 2018-7-12 01:11
Barry, there is a server glitch at this moment and our engineers are working on it, I will let you know once it is fixed, sorry for the inconvenience caused.

When did you learn of the server glitch? I have submitted a ticket to DJI support and they said it hasnt been released for the CrystalSky yet.

2018-7-12
Use props
nixuspix
Captain
Flight distance : 2771453 ft
Latvia
Offline

Chadizzy Posted at 2018-7-12 06:05
When did you learn of the server glitch? I have submitted a ticket to DJI support and they said it hasnt been released for the CrystalSky yet.

[view_image]

Why do You think, that their answer is correct, but Mindy's - not?
I bet its about 50-50
2018-7-12
Use props
Chadizzy
lvl.2
United States
Offline

nixuspix Posted at 2018-7-12 06:43
Why do You think, that their answer is correct, but Mindy's - not?
I bet its about 50-50

I never assumed it was correct. I just asked when they learned of the glitch and pasted the email that was sent to me.  Sounds to me like they need some better communication with their front line support.
2018-7-12
Use props
Chadizzy
lvl.2
United States
Offline

DJI Mindy Posted at 2018-7-11 04:56
Could you please connect to the network and try again?

Same issue.
2018-7-12
Use props
Keule
Captain
Flight distance : 3318399 ft
  • >>>
Germany
Offline

As of now (Jul 12, 2018 - 20:17 hr MEST) the download of GO4 v4.2.20 is working as described above.
2018-7-12
Use props
Chadizzy
lvl.2
United States
Offline

Keule Posted at 2018-7-12 10:19
As of now (Jul 12, 2018 - 20:17 hr MEST) the download of GO4 v4.2.20 is working as described above.

Thank you Keule.
2018-7-12
Use props
SubUser
lvl.4
Flight distance : 74140 ft
Netherlands
Offline


Thank you for the info.

Yes, I could also download it and install it.
It is working ok so far I can see, the compass is a little bit better I think.
It is still not an "Ipad" experience...
I will check it tomorrow, it is already dark here, we may not fly in the dark over here.

I found a new option: if you do a factory reset, it will go back to the previous version .16.
Maybe I was "lucky", maybe you can now always go back to the previous version or at least for a test-period. So I had to install the update again.

Mindy : DJI should communicate better to us about the things you build in and the fixes you do. Do we have a rollback option in the factory-reset ?

Regards SubUser
2018-7-12
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Chadizzy Posted at 2018-7-12 06:05
When did you learn of the server glitch? I have submitted a ticket to DJI support and they said it hasnt been released for the CrystalSky yet.

[view_image]

Chadizzy, the server glitch has been fixed, there is the new DJI Go 4 available, please have a try.
2018-7-13
Use props
Chadizzy
lvl.2
United States
Offline

DJI Mindy Posted at 2018-7-13 03:25
Chadizzy, the server glitch has been fixed, there is the new DJI Go 4 available, please have a try.

I was able to update thank you so much!
2018-7-13
Use props
SubUser
lvl.4
Flight distance : 74140 ft
Netherlands
Offline

DJI Mindy Posted at 2018-7-13 03:25
Chadizzy, the server glitch has been fixed, there is the new DJI Go 4 available, please have a try.

Hello Mindy,
I did some more tests on the compass.
Recalibration, etc, etc.
It is still bad, I cannot use it for anything.

Did your engineers do something on this issue or did they work on something else ?

Regards Subuser.

2018-7-13
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

SubUser Posted at 2018-7-13 12:32
Hello Mindy,
I did some more tests on the compass.
Recalibration, etc, etc.

Subuser, you are right, since the DJI Go 4 are updated separately, once you restore the settings to the factory default, the APP will be downgraded to the previous version.
Sorry to know the compass still doesn't work, I will let our engineers know.
2018-7-14
Use props
SubUser
lvl.4
Flight distance : 74140 ft
Netherlands
Offline

DJI Mindy Posted at 2018-7-14 01:14
Subuser, you are right, since the DJI Go 4 are updated separately, once you restore the settings to the factory default, the APP will be downgraded to the previous version.
Sorry to know the compass still doesn't work, I will let our engineers know.

Hello Mindy,

About the compass :

I did find out that the compass does works better if you keep the monitor horizontal.
So, if I want to know the orientation of the drone I keep CS for a moment horizontal (flat).
It works for me.

In the calibration, the second part, the vertical calibration is not working properly.
Maybe this will give some clues for your engineers.

Regards.
2018-7-15
Use props
HedgeTrimmer
Captain
United States
Offline

SubUser Posted at 2018-7-15 07:06
Hello Mindy,

About the compass :

In the calibration, the second part, the vertical calibration is not working properly.

Saw that about 10-minutes ago, when calibrating compass of Cs-Ub.
Plan to try Re-calibrating both Cs-Ub and MPP in different area.  That I know has zilch for sources of magnetic field interference.

2018-7-16
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules