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Mavic Air : Processor chip overheat issue
3922 13 2018-5-28
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Balidroneproduc
lvl.1

Indonesia
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Hello,


This morning I tried to fly with my Mavic air and the message "processor chip overheat" appear. The drone has only less than 2 months and didn't flew every day. We tried to restart the drone but I still have the same issue even indoor with the air conditioning. The drone has the last firmware. How can I fix it ? I need it fast !!


Thanks
Arnaud
2018-5-28
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Adenisot
lvl.2
Flight distance : 6750558 ft
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Indonesia
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This is my personal account and not the professional

Arnaud
2018-5-28
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HedgeTrimmer
Captain
United States
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Has anything changed between this mornings flight with ''processor chip overheat''; and previous flights where you got no warnings?
2018-5-28
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Adenisot
lvl.2
Flight distance : 6750558 ft
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Indonesia
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Nothing, just normal use. I tried to power on the drone the day before the message to check if all was fine and if there is no firmware update and then switch off. The day after, I get this message.  
2018-5-28
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DJI Susan
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Arnaud, sorry for the troubles. Please turn on the drone and place for a certain time, check whether you can hear the fan's noise. If yes, and the issue appears in every time, please kindly export the flight logs(tick all modules) for analysis, thanks!
2018-5-28
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Adenisot
lvl.2
Flight distance : 6750558 ft
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Indonesia
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DJI Susan Posted at 2018-5-28 20:34
Arnaud, sorry for the troubles. Please turn on the drone and place for a certain time, check whether you can hear the fan's noise. If yes, and the issue appears in every time, please kindly export the flight logs(tick all modules) for analysis, thanks!

Hi Susan,

So the drone don't start the fan, every time and become hot on the top. I exported all the data with DJI assistant, where I can send the data?
Arnaud
2018-6-4
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Balidroneproduc
lvl.1

Indonesia
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DJI Susan Posted at 2018-5-28 20:34
Arnaud, sorry for the troubles. Please turn on the drone and place for a certain time, check whether you can hear the fan's noise. If yes, and the issue appears in every time, please kindly export the flight logs(tick all modules) for analysis, thanks!

Hi Susan,

So the drone don't start the fan, every time and become hot on the top. I exported all the data with DJI assistant, where I can send the data?

Arnaud
2018-6-5
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DJI Susan
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Balidroneproduc Posted at 2018-6-5 00:50
Hi Susan,

So the drone don't start the fan, every time and become hot on the top. I exported all the data with DJI assistant, where I can send the data?

Arnaud, sorry to hear about this, It seems that the fan has stopped working. I'm afraid that you have to send the unit in for diagnosis: https://www.dji.com/support
2018-6-11
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bodeerock
lvl.1
Flight distance : 390 ft
United States
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Just wanted to jump in on this thread and mention I got the same problem a couple days ago. I turn it on and don't hear the fan spinning at all. Within seconds, I get the processor overheating error. I've had this thing for less than a month and have only flown it a total of 5 times for very short intervals. I'm extremely disappointed as this happened while on vacation. Luckily, I got most of the footage I wanted before it actually decided to crap out on me so I can be a little patient about it. We'll see how service treats me.
2018-7-2
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cwillis
lvl.1
Canada
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Hey there, I had an issue with my processor overheating as well. I removed the top cover to expose the fan and found it was sticking in one spot. I could not tell why. I blew compressed air on the fan blades for about 10 seconds to make it rotate in its normal operating direction. I then turned on the mavic air and waited for the fan to start. Everything works fine now. I hope this helps.
2018-7-27
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fans6869e9b6
lvl.1
United Kingdom
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Hi
I had the same problem with processor overheating after fan stops spinning when I switched ON to download contents to my PC. Mine is only less than 1 month old and has not flied many times, contacted DJI support and run IMU calibration but drone turned off itself as overheating. Filed a case to repair and got delivery note to post it back yesterday. When I turned on the drone again today before sending it, found out the fan is working again which is weird. I am worried the most is if the fan stops working again during the mid flight and shutdown coz of overheating, I could loose the drone! I will be contacting support again to see if I should send it back to check as it is now working again. Hope DJI listens this issue, recall to fix the fan issue.
2018-8-17
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slimshiggy
lvl.1

Japan
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I am extremely disgusted about the after service I got from DJI Store (https://www.shinkudrone.com/) in Japan.
I bought a Mavic Air at the end of April 2019. It started to show the message "Processor Chip Overheated" only two weeks later, then It has never flown again.
So I send it back to the store and got a feedback exactly A MONTH later and they said that I cannot get a free repair, because I have a small scratch on the drone.
I cannot really accept to pay the repairing fee (about $200) after I've seen other users having over nsimilar situations like above.
I don't understand why they would not accept their fault.I hope Global DJI will see this message and provide me with an honest answe.
Thank you,
6-24 21:08
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fansad98dd18
lvl.1

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I have the same issue. I got a replacement from DJI. When I tried to start up the first time I got the error. After a few more tries I was able to launch. After a week, I got the same message but it continues to display a processor overheat error.
9-23 12:50
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fans231d164d
lvl.1

Indonesia
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I managed to fix it!

Bought my Mavic Air in January 2019 and got this error for no specific reason in November 2019. I went through the thread and got the idea to open the drone. It wasnt easy but wasnt too difficult either. I put on the drone and the ventilator wasnt moving. I moved it manually for a minute and it started working! Now the drone is fine. I recommend trying that.
11-15 16:07
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