DJI Mindy
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fans26077d1b Posted at 3-6 16:06
Hi Mindy, Thanks for your response. I sent the goggles back via the retailer I purchased from in New Zealand (Ferntech) so I'm not aware of my case number. I asked Ferntech if they would be repairable under warranty given they were only a couple of weeks out of warranty and they said they weren't able to diagnose the issue (despite me diagnosing the problem after a brief google search) without sending them back to DJI. So they sent them off to DJI, and a few weeks later advised me DJI would not fix them unless I paid near 80% of the cost of a complete new pair for the repair. DJI have since sent them back to Ferntech in New Zealand and I've abandoned them as Ferntech claim I now owe them a service fee. "$80 service fee is essential for us to be able to offer customer support and for the survival of our business".
[Edit] I've emailed Ferntech asking for the case number so will let you know when they respond. Thank you
Without the case number, we cannot check what happened, you may also provide us the serial number of the Goggles, we will see if we can find the record. Thank you. |
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